Experience

Full Beaker, Inc.

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Senior UX Designer

  • Jul 2018 - Present

  • Senior UX designer for a portfolio of mortgage and staffing media properties. • Responsible for all design decisions to create a visually stimulating and delightful user experience. • Create all sketches, wireframes, themes, and mocks to communicate user flows, interactions, and success/error states to engineers and stakeholders. • Develop and maintain design systems per site to include marketing/branding assets, email ads, and printed media. • Design and implement a salad bar of tools for the end-user to enable them to communicate with a mortgage specialist via tools of their choosing • Conduct user research, analyze data from google analytics, and routinely perform UX audits of the site to improve customer satisfaction and the bottom line for the company. • Lead, manage, and guide external contractors for the creation of site and ad assets for Facebook, Instagram, and YouTube content. Show less



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• UX Designer (Contract)

  • Dec 2016 - Jul 2018

  • Lead UX designer for Studios Portfolio team. • Establish UX design as the first stage of web and mobile application development, instituting a user-centered design approach. • Develop efficient design solutions through user research, A/B Testing, stakeholder feedback, and user goals. • Develop composition, layout, information hierarchy, typography, color, sketches, wireframes, high fidelity mockups, and user flows to ensure branding and UI style match current brand guidelines. • Create strong partnerships with the development team, analysts, and engineers to ensure stakeholder vision. • Study user engagement through focus groups, and customer feedback data. • Maintain close relations with Microsoft partners delivering detailed heuristic evaluations, UI/IxD recommendations, and user research studies improving their dashboard presence and productivity by 197% Show less



REI

• United Arab Emirates
• Information Technology & Services

• Interaction Designer (Contract)

  • Sep 2016 - Nov 2016

  • Defined the user checkout model and user interface for new and existing REI Adventures trips. • Develop detailed mockups and prototypes to effectively communicate user interactions and design ideas to stakeholders. • Defined edge cases to booking, and checkout process, and developed appropriate solutions. • Gauge the usability of new and existing products and making constructive suggestions for change. • Defined the user checkout model and user interface for new and existing REI Adventures trips. • Develop detailed mockups and prototypes to effectively communicate user interactions and design ideas to stakeholders. • Defined edge cases to booking, and checkout process, and developed appropriate solutions. • Gauge the usability of new and existing products and making constructive suggestions for change.



Excel Procurement Services

• UX/UI RESEARCHER (Contract)

  • Mar 2016 - Jul 2016

  • Lead UX researcher in creative direction for desktop and mobile presence of the company intranet. • Provide leadership and direction to design and development team; furthering company vision. • Responsible designing studies for user behavior, and generating insights from data. • Work with Graphic Designers, Developers, and Engineers to create functional and attractive user interfaces that addresses users needs. • Present my findings to stakeholders and recommend corrective, or continuing action based on the data gathered. Show less



S'more Amore

• Food and Beverage Services

• UX Designer

  • Feb 2016 - Feb 2016

  I worked as a UX Designer on a pro bono basis to redesign their e-commerce website. I was part of a 3 member agile team. I acted as the project manager, creating documentation, defining goals and timelines, along with team operating structure. In addition, I was the sole team member responsible for creating high fidelity prototype in Axure. The project lasted 3 weeks and the prototype involved an e-commerce platform, product pages, filters, and forms to book catering events. In person moderated, remote unmoderated and moderated usability tests were performed on the Axure prototype. Show less



General Assembly

• United States
• Animation and Post-production
• 1 - 100 Employee

• UX Design Immersive

  • Dec 2015 - Feb 2016

  A graduate level 10+ week boot camp course focusing on the latest in UX design practices. We have covered everything from user research, usability testing, wire framing, and creating clickable high-fidelity prototypes. As a full time UX Designer and a student at General Assembly’s Winter 2015 Design Immersive Course in Seattle, I was responsible for a full gamut of UX related deliverables. Over the course of the program I successfully researched, designed, developed, tested and presented five projects - three individually and two while working on small, agile design teams. Show less

• Sr. Contracts Analyst

  • Oct 2008 - Nov 2015

  Responsible for development and delivery of a comprehensive federal contracting strategy resulting in 57MM+ in DOD contracts. Led UX design team in research and redesign of internal contracting software. Led in-contract analysis for Requests for Proposals (RFPs), Requests for quotes (RFQ’s) and Indefinite Delivery Purchase Orders (IDPO’s) and helped drive solutions. Provided oversight and resolved complex issues, optimized performance, resolved problems, and provided timely follow-up on identified issues. Recipient of Defense Logistics Agency Award of Excellence in timely contract performance with accuracy of 98% or higher. Show less



UC Davis

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Computer Room Consultant

  • 2005 - 2008

  Provided basic computer consulting to faculty, students and staff on Mac and PC platforms operating on Mac OS X and Windows respectively. Assisted faculty and other instructors in setting up software and/or hardware for classes. Assisted users with Information, Education, Technology computer classroom software and networking. Performed basic troubleshooting of hardware and software problems in ATS computer classrooms. Restored both Mac and PC computers to standard ATS classroom settings. Monitored computer room activity and maintained high level of printer availability, performed basic printer troubleshooting, and password resets for clients as needed. Ensured the security of the ATS computer classroom equipment and facility, including dealing with non-cooperative students and faculty in a tactful and professional manner. Show less