Kyle Hatfield

Director, Technology Infrastructure at AVID Center
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Contact Information
us****@****om
(386) 825-5501
Location
Kent, Washington, United States, US
Skills

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5.0

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Jordan Zebor

Kyle is one of the most reliable and consistent performers I have had the pleasure of working with. He demonstrates excellence in many different areas, is highly skilled at multitasking, and is able maintain personal composure during stressful situations. He produces a high level of work output and always promotes the flow of good ideas. He communicates confidently with superiors and peers and demonstrates good judgment in selecting the proper mode of communication to avoid misunderstandings. He excels at using the synergistic power of his team to achieve goals and constantly makes valuable contributions to team objectives. I highly recommend Kyle for a position with a company that values a loyal and hardworking self-starter.

Scott Prindle

During the time Kyle and I worked together at the Kent School district Kyle has been a very skilled and diligent engineer for the district. So much so that I recommended Kyle for his senior level position. Professional top notch engineer.

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Credentials

  • Chief Technology Officer Career Guide
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Leading Productive One-on-One Meetings
    LinkedIn
    Oct, 2019
    - Nov, 2024
  • Accredited Tier Specialist
    Uptime Institute
    Oct, 2015
    - Nov, 2024
  • Certified Meraki Networking Associate
    Cisco Meraki
    Apr, 2015
    - Nov, 2024
  • ITILv3 Foundation
    EXIN
    Mar, 2014
    - Nov, 2024
  • CISSP
    (ISC)2
    Jan, 2014
    - Nov, 2024
  • Server Virtualization with Windows Server Hyper-V and System Center (74-409)
    Microsoft
    Dec, 2013
    - Nov, 2024
  • Katana First Responder Certification
    -
    Jun, 2013
    - Nov, 2024
  • Security+
    CompTIA
    Dec, 2010
    - Nov, 2024
  • Security Center - Omnicast Technical Certification
    Genetec
    Oct, 2014
    - Nov, 2024
  • Security Center - Synergis Technical Certification
    Genetec
    Oct, 2014
    - Nov, 2024
  • Network+
    CompTIA
  • Server+
    CompTIA

Experience

  • AVID Center
    • United States
    • Education Management
    • 300 - 400 Employee
    • Director, Technology Infrastructure
      • Jan 2019 - Present

      Lead a diverse team responsible for the business applications and technology that is accelerating AVID’s work to close the opportunity gap & preparing students for their future successes.- Business Applications: Support the organization through development of business processes and platforms. - Data: Establishing and expanding the organizations data warehouse and data footprint while partnering with internal teams for strategic development, analysis, and use of data.- DevOps: Design (UI/UX) and develop (front/back end) mobile and web applications for the hundreds of thousands of educators engaged in the AVID system. - Information Technology: Design, implement and maintain the organizations national infrastructure which includes server & network on-prem & cloud, backups, phones, AV/meeting rooms, and end user technology.- Security: Operational integration of information security through internal and external tools and processes. Show less

    • Technology Infrastructure Architect
      • Dec 2015 - Dec 2018

      Manage a team of engineers and responsible for AVID Centers IT infrastructure and Business Applications. Some of the projects include:- Move national headquarters to new location with minimal business impact- Office 365 E5, Exchange migration with ADFS and Azure AD Connect- Key workloads pushed to public cloud to achieve higher availability of services- Replace legacy backup system providing faster and more reliable backups- Deployment of new ticketing system- Deployed new PKI environment- Primary virtualization hardware and SAN replaced- Windows 10 deployment- Enhancing security posture through internal/external scans along with implementing technologies to reduce attack surface- Replacing all switches, wireless and firewalls throughout the organization. This provides a consistent configuration, greater access to technology all while significantly enhancing our security posture.- Redesign all office connectivity/inter-connectivity to provide better services, with more capacity while reducing costs.- Deploy Skype for Business Online to all staff & Skype Room System v2 to meeting rooms.- Transition primary customer web application to the public cloud and create CI/CD processes.- Other technologies implemented: Direct Access, Tenable.io, Multi-Factor Authentication, InTune, Cloud App Security Show less

  • Hatfield Consulting LLC
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Owner
      • Jan 2012 - Present

      Technical adviser/designer/engineer/support for educational institutions and businesses. Some of the projects I've worked on include: - Active Directory redesign, cleanup, upgrades and full rebuild from 2000, 2003, 2008(R2), 2012(R2) to 2016. - Group Policy, NPS, DHCP, DNS, AD CS redesign and deployment. - Complete infrastructure refreshes/redesigns: wired or wireless networks, Windows server & virtual environments, storage and backups. - Escalation point for any network/server/security related issues. - Windows XP/7/8/10 and Windows Server 2003/2008/2012/2016 assessments/upgrades/maintenance. - Security (physical/information/cyber). - Office 365 deployments Show less

  • Kent School District
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Technology Infrastructure Architect
      • Sep 2014 - Dec 2015

      Upgraded many infrastructure components to support Windows 10 First Wave program, some of the projects done in the summer of 2015 include: building out all new physical and virtual domain controllers and raising domain/forest functional levels to 2012 R2, redesign of NPS (RADIUS) infrastructure, running Microsoft's AD RAP tool and resolving over 70 issues, building a new PKI and direct access 2012 environments. This supported 22,000+managed PC's and roughly 30,000 users.Built out new VPN environment to support Windows 10 leveraging a pair of HA F5 BIG-IP's running APM.Built out and upgraded our unified physical security platform, consisting of 20+ servers providing video surveillance, access control services with the capacity to support upcoming projects. The system currently is licensed for nearly 600 cameras, and district wide access control and intrusion panels. Show less

    • Technology Infrastructure Architect
      • May 2013 - Aug 2014

      This position’s responsibilities are to provide oversight and strategic direction for the computer network and data systems in the Kent School District (KSD) including the data center and network operations center. Working with the system administrators and network administrators, the technology infrastructure architect is responsible for the reliability, performance, security, data integrity, and future direction of all network infrastructure resources for the district.This position represents the single focal point in the district for network and server management, including systems, procedures, security, and administration. The technology infrastructure architect must have proven leadership skills in planning and workload allocations, directing, mentoring and leading team members, as well as managing the performance of the team. This position must also establish effective communication with business, operations and educational managers within the District. This position must supervise and evaluate technical staff, must be able to accomplish managerial tasks, and possess the necessary skills to accomplish a variety of engineering tasks. Show less

  • Redfin
    • United States
    • Real Estate
    • 700 & Above Employee
    • System Administrator
      • Jan 2013 - May 2013

      - Working on project to provide centrally managed wireless infrastructure across national offices. - Performed a full audit of national network and server infrastructure while producing an executive summary with an actionable plan to meet industry best practices and prepare for SOX compliance. - Discovered and helped resolve replication issues between domain controllers throughout the US. - Working with team to redesign file server infrastructure to allow efficient DFSR to remote sites and provide segregated and secure access to internal resources. - Redesigned and standardized monitoring solutions to provide consistent monitoring and notifications. - Establishing a standard for all remote office equipment to ease management, and provide a scalable solution for a rapidly expanding national infrastructure. - Researched, testing and then implementing cloud based eFax solution to replace current fax infrastructure. - Developed extensive documentation of systems and processes while also creating many new standards. - Worked to standardize and obtain unified SMARTnet contracts to support all critical infrastructure components. - Leveraging a variety of hosted technologies to support the organization including: Google Apps for Business, Amazon Web Services and eFax. Show less

  • Kent School District
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Network Engineer III
      • Sep 2012 - Jan 2013

      - Managing deployment of Websense 7.7 PoC.- Upgraded 6509's to latest safe harbor release to resolve bugs and deploy WCCP.- Manage Network Engineers ticket load/queue.- Auditing and modifying standards for 600+ L2/L3 access switches district wide. Built lab to deploy new configurations to for testing.- Cross team/departmental projects to execute district initiatives.- Create documentation for standard operating procedures, device configurations, as builds and how to guides.- Deployed Meraki infrastructure to support district project to provide kiosks throughout community.- Point of contact for staff/student badges.- Mentoring and training of staff.- Proactive network monitoring/health/statistics/analysis. From this monitoring/analysis recommendations created and implemented from findings.- Upgrading districts security/access/alarm infrastructure.- Analyzing and auditing systems, then creating reports and recommendations from findings.- Forecasting network growth/requirements and redesigning infrastructure to support these demands.- Evaluate/test new technologies that will provide positive impact to infrastructure.- Upgraded Xirrus infrastructure. Show less

    • Network Server Administrator II
      • Feb 2011 - Aug 2012

      - Maintain enterprise infrastructure consisting of: 30,000 users, 20,000+ network devices, 1,300+ Cisco APs, 600+ Cisco switches/routers, 150+ physical/virtual HP/Cisco servers.- Taken initiative to expand technical expertise while also taking on more leadership and mentoring responsibilities.- Currently help to standardize all Cisco switch configurations and IOSs district wide per Cisco best practices utilizing Orion NCM.- Auditing and consolidating all Cisco SMARTnet contracts to ensure all equipment has the appropriate levels of support.- Only non-management member of the IT Leadership team that meets biweekly.- Perform audits of systems and processes then create reports with recommendations for remediation.- Managed Network Engineer ticket queue and SLAs.- Created district standardized documentation for network systems and process that other engineers utilize for daily operations.- Built dashboards and reports to convey systems’ health to appropriate audiences.- I migrated all Network Engineer team’s servers off of aging virtual infrastructure to new ESXi 5 HA cluster.- Developed and executed district initiative to create identification badges for 3,500+ district staff. Also played key role in developing and deploying student ID badges throughout the elementary schools.- Created and executed a proposal to upgrade the district's video surveillance and access control system.- Provided Tier III customer support for network, server, and desktop related issues district wide making sure to meet or exceed customer expectations.- Met with vendors to help resolve current issues, gather industry trends, and strategically align the district for the future.- Presented at ACPE NW on a panel for high density wireless. Show less

    • Network Server Administrator I
      • Jun 2010 - Feb 2011

      - Installed VMware ESX 4.1 cluster allowing me to design and deploy VMware View 4.5. Created a pool of desktops to allow access to the districts new Windows 7 image.- Designed and deployed RADIUS infrastructure for wireless authentication to entire district to ensure the ability to upgrade core infrastructure.- Managed districts resources including email, file servers, user accounts and other core technologies and services.- Always looked to take on new projects and learn new technologies no matter the scope or requirements.- Managed and completed a wide range of tickets regarding the server environment while meeting SLA and maintaining communication with the customer and always meeting their needs.- In charge of monitoring, logging and reporting student activity that was in conflict with the acceptable use policy. Show less

    • Network Engineer 1
      • Nov 2008 - May 2010

      - Proposed and executed a project to upgrade and standardize the IOS across the districts 500+ Cisco switches and routers.- Installed PRTG to monitor the districts critical and non-critical infrastructure. Also setup alerts to notify staff of critical network issues.- Installed, upgraded, and maintained the Cisco Video Surveillance system that is utilized district wide.- Helped to design and install security camera infrastructure throughout four middle schools.- Managed and maintained all of the district’s 250+ cameras and software across 10+ sites. Coordinated work with vendors when needed.- Effectively managed ticket queue to meet and exceed all customers’ needs pertaining but not limited to network support.- Maintained functionality and main point of contact for the district web filter.- Created/updated documentation and distributed internally to IT staff to provide standardization and streamline processes.- Worked with summer interns to execute summer upgrades of district infrastructure throughout all 40 schools. Show less

  • Siemens
    • Germany
    • Automation Machinery Manufacturing
    • 700 & Above Employee
    • Data Center Lead Server Technician
      • Aug 2008 - Oct 2008

      Lead for the graveyard shift at Microsoft's largest datacenter (at the time). Ultimately responsible for anything that happened during my shift and managed all customer requests. Performed all duties of the Server Technician position while also being in charge of the shift. Was responsible for all work that was performed during shift. Was in charge of determining which tasks to perform to meet SLA along with assigning duties to the technicians.

    • Data Center Server Technician II
      • Jun 2008 - Aug 2008

      Performed server hardware upgrades, maintenance, and modifications. Installed and configured operating systems and other software. This includes installation of OS, software and all specified patches and updates. Performed hardware, software, and network troubleshooting and provided break/fix resolution or escalation. Performed server rebuilds, restorations and decommissions. Performed routine and emergency maintenance as scheduled or as required, updating all applicable documentation, databases, and service request tickets with required information as necessary. Show less

  • Central Washington University
    • Higher Education
    • 700 & Above Employee
    • Student Web Developer
      • Jan 2006 - Jun 2008

      As a student I worked on the Central Washington Universities web site. There were over 100,000 pages on the site. Provided routine maintenance to department sites and developed new sites per request. As a student I worked on the Central Washington Universities web site. There were over 100,000 pages on the site. Provided routine maintenance to department sites and developed new sites per request.

  • Kent School District
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • IT Infrastructure Intern
      • May 2004 - Dec 2007

      I have worked with the infrastructure department over the past summers and the occasional school breaks. I have installed and configured switches in preparation to a move to layer 3, rewired closets, deployed wireless, helped reconfigure and bring up to district standards and redistribute old computers and also any customer support that has arisen on site. Managed project that took old computers that were below district standard. Dismantled them and combined hardware to create new computers that met the district standards. Then redistributed the computers back out into the environment. In charge of purchasing equipment to help Smartboard deployment and during purchasing process negotiated over a thousand dollars in savings. Show less

  • Kent School District
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Web Master
      • Jun 2000 - Aug 2003

      I worked as a web designer for the Facilities department of the Kent School District. I worked as a web designer for the Facilities department of the Kent School District.

Education

  • Central Washington University
    ITAM: Network Administration, Network Administration
  • Gonzaga University
    Business
  • University of Washington
    Master's Degree, Masters in Cybersecurity and Leadership

Community

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