Experience

Roots Group Arabia

• Saudi Arabia
• Machinery Manufacturing
• 1 - 100 Employee

• Collections Officer

  • May 2022 - Present

• Collections Officer

  • May 2022 - Present

• Collections Officer

  • May 2022 - Present



Al-Madar Medical Centers Co.

• Jeddah, Makkah, Saudi Arabia

• Administration Manager

  • Sep 2020 - Jul 2022



Beauty & Luxury medical complex .

• Jeddah Governorate, Saudi Arabia

• General Manager

  • Oct 2018 - Jun 2020



SADSCO

• Health, Wellness & Fitness
• 1 - 100 Employee

• Collection Manager

  • Jan 2015 - Jan 2018

  Collection Planning Collection Planning



Deutsche Gulf Finance

• Collection and Default Manager

  • Mar 2010 - Dec 2011

  Direct Debit, Collection, Pre-loss & Migration, Default, Re-modification, Foreclosure,• Collections and & Followup. Facility Servicing. Facility Documentation. Default Management & Maintenance. Investor Relations & Quality Assurance Closing & Funding Area. Direct Debit, Collection, Pre-loss & Migration, Default, Re-modification, Foreclosure,• Collections and & Followup. Facility Servicing. Facility Documentation. Default Management & Maintenance. Investor Relations & Quality Assurance Closing & Funding Area.



SABB

• Saudi Arabia
• Banking
• 700 & Above Employee

• Unit Collection Deputy Manager

  • Nov 2008 - Mar 2010

  Ensure the achievement of high results, and ensure the development of the Group's performance during the upgrade the quality of the Group closely my follow Products that I handle MEL, HO, SME. Achievements:- Managing 18 collectors, motivating staff Create training staff programs (Communications skills, Negotiation skills, Collections skills) Devise delinquency percent rate from 38% to stand at 19% of the bank portfolio Ensure the achievement of high results, and ensure the development of the Group's performance during the upgrade the quality of the Group closely my follow Products that I handle MEL, HO, SME. Achievements:- Managing 18 collectors, motivating staff Create training staff programs (Communications skills, Negotiation skills, Collections skills) Devise delinquency percent rate from 38% to stand at 19% of the bank portfolio



Alawwal Bank

• Saudi Arabia
• Banking
• 1 - 100 Employee

• ATM Business Officer

  • Jun 2004 - Apr 2008

  Preparing business cases and studies for new and relocated. Branches and ATMs (DU, Lobby Offside, CDM, Window) persona m Diablo Ensuring of ATMs Availability 98 % by full monitoring and Escalating the delay of fixing or feeding the ATM cash to the top managements and Increase ATM transactions Preparing the installation and the location for the new ATM and obtain the required approval for that. Following up with NCR the company who handle the installation for the ATM until the ATM is online and ready to use. Preparing and communicate the morning and/or evening status reports for SHB ATMs Kingdom wide to the branches to ensure they are aware of the cash status of said ATMs



Arab Company for Metal Coating Co., Ltd. UNICOIL

• Customer Relations Manager

  • May 2003 - Mar 2004

  Prepare status report requests and coordination between customers, who are a large local companies import and sales engineers Follow the line of production to check the conformity of the product with requests Alamlanejodh and quantity specifications as applied by the treaty to gain customer satisfaction and provide sufficient stock of consumer product permanently in the face of state requests for this type of product Follow the payment situation and the situation of banking guarantees approved and Coordination Between the production and the payment situation and follow up with the financial management Emphasis on the extraction and shipping documents necessary internal or Gulf or Arab or international coordination between and among the readiness of the product by the factory and the shipper Reports production daily, weekly, monthly and annual reports and requests accomplishments and disbursement reports and bank guarantees and other guarantees, and reports customer satisfaction and presented to Madraiyaladarat and discussed in meetings with company chairman



Saudi Hollandi Bank Riyadh Customer Service PBS

• Customer Service Officer

  • Jan 2001 - Jan 2003

  Prepare status report requests and coordination between customers, who are a large local companies import and sales engineers Follow the line of production to check the conformity of the product with requests Alamlanejodh and quantity specifications as applied by the treaty to gain customer satisfaction and provide sufficient stock of consumer product permanently in the face of state requests for this type of product Follow the payment situation and the situation of banking guarantees approved and Coordination Between the production and the payment situation and follow up with the financial management Emphasis on the extraction and shipping documents necessary internal or Gulf or Arab or international coordination between and among the readiness of the product by the factory and the shipper Reports production daily, weekly, monthly and annual reports and requests accomplishments and disbursement reports and bank guarantees and other guarantees, and reports customer satisfaction and presented to Madraiyaladarat and discussed in meetings with company chairman



Ara

• Riyadh

• Customer Service Representative

  • Jan 1998 - Nov 2000

  Customer Service and Sales Representation: searching about the customers, communicate with them using Negotiation, Persuasion skills. Prepare customer databases and processing of the basic requirements for service on the basis of correct information consistent with the customs and traditions of the Kingdom of Saudi Arabia Customer Service and Sales Representation: searching about the customers, communicate with them using Negotiation, Persuasion skills. Prepare customer databases and processing of the basic requirements for service on the basis of correct information consistent with the customs and traditions of the Kingdom of Saudi Arabia