CTO

• Jan 2021 - Present

CIO @ Gradén Mattsson AB

• Aug 2019 - Dec 2021

Chief Mission Center Operations

• Dec 2016 - Aug 2019

Ansvarig för det operativa arbetet på våra Mission Center samt för relationen och affärsutvecklingen tillsammans med våra partners.

Site Manager Comviq / Tele2 Mission Center

• May 2014 - Dec 2016

Co-owner

• May 2021 - Present

COO @ Gradén Mattsson Mission Centers

• Aug 2017 - Aug 2019

Retention Manager, Telesales

• Oct 2013 - May 2014

Full responsibility for Telesales retention activities.

Acting Sales Manager, Telesales & Retenton Sales

• Aug 2013 - Oct 2013

Main areas of responsibility:* Outbound (consumer) - telemarketing towards the consumer market in Sweden. Focus on contributing to company growth by selling new subscriptions.* Inbound (consumer) - focus at receiving incoming traffic and convert them into new subscriptions. * Retention Sales (consumer) - proactively reducing churn by making outgoing calls to existing customers in order to prolong their subscriptions, as well as increasing the customer base by working with up and cross sell.* Full responsibility of 5 department managers (team leaders), 2 sales coaches and approximately 70 co-workers. Show less

Team Leader - Retention Sales

• Mar 2012 - Oct 2013

Department purpose is to proactively reduce churn by making outgoing calls to existing costumers in order to prolong their subscriptions and to extend their portfolio of subscriptions. Main responsibilities:* Full responsibility for 28 co workers (sellers)* Coaching within sales and way of doing business* Results and development responsibilities

Team Leader Loyalty Sales - Save Desk

• Apr 2011 - Mar 2012

Middle management at 3,s "Save Desk". Teamleader for 15 salesmen. Win-back, Retention and CRM.Also work with internal sales training courses at 3, training, among others - Customer Care Agents in sales.

Salesman, Loyalty Sales

• Jan 2009 - Mar 2011

Save Desk - Win back, is the department within 3 who has the task of turning customers who wish to terminate their subscription, into customers who stays loyal.

Sales executive

• 2010 - 2010