Experience

Th8 Palm by House Of Originals
• Room Division Manager

  • Apr 2023 - Present

InterContinental Ras Al Khaimah Resort & Spa
• United Arab Emirates
• Hospitality
• 100 - 200 Employee
• Rooms Manager

  • Sep 2021 - Apr 2023

Fairmont Ajman
• United Arab Emirates
• Hospitality
• 1 - 100 Employee
• Front Office Manager

  • Apr 2019 - Oct 2021


InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Assistant Director of Front Office

  • Jun 2017 - Apr 2019

  Pre-Opening Pre-Opening



The St. Regis Doha

• Qatar
• Hospitality
• 300 - 400 Employee

• Assistant Front Office Manager

  • Sep 2016 - Apr 2017

• Duty Manager

  • Sep 2015 - Sep 2016

  • Provide a personal service to all the guests, fully aware and following the hotel standards and procedure• Ensure that all guests receive a warm welcome and that they enjoy their stay Manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it• Ensure a proper use of the telephone etiquette as per St. Regis standards• Prepare documentation for daily business• Supervise all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.• Ensure prompt, efficient and courteous reception of guests• Record and administer arrivals and departures• Assist in training new staff members, coach them and monitor their performance• Communicating and recording of complaints• To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.• Investigate all guest and staff accidents and report the circumstances to management.• Observe & enforce the overall conduct and appearance of the staff.• Evaluates Front Office operation and procedures and suggests improvements to FOM.• Assign duties and responsibilities to subordinates, assisting FO/CON staff.• Ensuring all VIP and SPG rooms are blocked and inspected.• Liaise with Credit Department for outstanding bills of departing guests.• Ensure that all personnel are well groomed at all times.• Ensure a smooth traffic flow and daily operation.• Ensure that all information on restaurants, hotel facilities, emergency telephone numbers and other miscellaneous numbers are kept up to date at all times.• Ensure that all guest requests, requirements and complaints are attended, and promptly handled in the correct manner, resolved and recorded• Ensure that Starguest system is used efficiently and effectively in coordination with Housekeeping and Engineering Depts., ensures the cleanliness and tidiness of hotel public areas. Show less

• Front Office Supervisor

  • Dec 2014 - Sep 2015

  • Conduct routine inspections of the hotel and public areas and take immediate actions to correct any deficiencies.• Acting as assistant night Manager in charge of the Front Desk during the afternoon shifts and releasing the Night Manager On weekly basis.• Perform night audit and prepare daily reports.• Participate in the preparation of the front desk se operating budget and financial plans together with Front Office Manager and assistant Director of rooms. • Resolving day to day Glitches/Defects that involve Front Office. • Ensuing front desk is adequately covered at all times, to prepare the staff rotation and a record of all overtime, bank holidays and vacation periods.• Monitoring budget and control supplies and expenses with focus on building initiatives and inventory management. • Active participation in trainings provided by the hotel and by the department to ensure and establish performance and development goals for the team. • Coordinating with catering, Finance, Reservations and butlers to insure smooth operations during pick times such as big groups Show less



InterContinental Hotels Group

• United States
• Restaurants
• 1 - 100 Employee

• Front Office Supervisor

  • Sep 2013 - Nov 2014

  • Participate in the preparation of the front desk section operating budget and financial plans together with duty manager. • Contribute to increase the hotel revenue by up-selling rooms and cross selling the hotel outlets as well. • Increasing the revenue by promoting ICA and IHG Rewards Club to guests. • Ensuing that front desk is adequately covered at all times, to prepare the staff rotation and a record of all overtime, bank holidays and vacation periods due to front desk agent. • Monitoring budget and control supplies and expenses with focus on building initiatives and inventory management. • Active participation in trainings provided by the hotel and by the department to ensure and establish performance and development goals for the team. • Monitoring Front Desk Agents performance to ensure maximum guest satisfaction. • Responsible for conducting regular meetings with the team members. • Ensuring team members are trained and have the tools and equipment to carry out job duties. • Ensuring team members are trained on systems, security and service and quality standards. • Demonstrate understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire Life safety. Develop and maintain relationships with local fire, police, and emergency personnel. • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. • Ensure Guests are greeted upon arrival and make time to interact effectively with guests, respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. • Make sure that all registration cards match with guest’s name, room charges, billing instructions. • Make sure that all safe deposit keys issued properly and maintained according to established procedures and take inventory once a week. Show less

• Front Desk Agent

  • Dec 2010 - Sep 2013

  - Part of pre-opening front office team with considerable knowledge of all aspects relating to Intercontinental standards from loyalty programs, up-selling techniques to standard department operating procedures.- Responsible for Check-in & Check-out’s of all guest over various market segments carrying out each individual procedure in a fast and efficient manner so as to ensure the highest possible customer satisfaction - Responsible for hotel reservations and coordination of all ground transportation arrangements together with the Concierge department such as car rentals, limousine transfers.- Resolving customer requests, handling guest questions and complaints frequently requiring analysis of situations to determine best use of resources will maintaining close links with other departments- Serving as liaison between the customer and various departments to ensure all requests are handled in an efficient manner ensuring ownership.- Soliciting sales of new or additional services across all F&B outlets and facilities within the hotel- Providing pricing and delivery information, processes orders, and prepares cash reports.- Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.- Knowledgeable of techniques required to promote all room categories varying guest needs as well as loyalty programs to ensure customer loyalty is maintained and departmental targets are reached Show less