IT Manager

• Apr 2023 - Present

Technical Support Manager

• Jul 2016 - Mar 2023

Our Branches 1- Tasheel Ajman. 2- Office of Immigration Ajman. 3- Musheirif Medical Center Ajman. • Manage information technology and computer systems • Plan, organize, control, and evaluate the operations of information systems and electronic data processing (EDP) • Handle annual budget and ensure cost-effectiveness • Training employees, communicating job expectations and appraising their performance • Design, develop, implement, and coordinate systems, policies… Show more Our Branches 1- Tasheel Ajman. 2- Office of Immigration Ajman. 3- Musheirif Medical Center Ajman. • Manage information technology and computer systems • Plan, organize, control, and evaluate the operations of information systems and electronic data processing (EDP) • Handle annual budget and ensure cost-effectiveness • Training employees, communicating job expectations and appraising their performance • Design, develop, implement, and coordinate systems, policies, and procedures • Ensure security of data, network access, and backup systems • Preserve assets, information security, and control structures • Identify problematic areas and implement strategic solutions in time • Audit systems and assess their outcomes. • Manage & troubleshoot & maintain All issues (Computers, printers, servers, network devices) in all branches. • Continuous search for the latest IT programs that affect the efficiency of work and help achieve higher performance levels. •All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Salesforce • Salesforce User support tickets • Preparation of emergency plans and continuity and follow-up implementation. • Responsible for the quality inspection related to the IT Department. • Built a VPC, established the site-to-site VPN connection between Data Center and AWS • Built S3 buckets and managed policies for S3 buckets and used S3 buckets for storage and backup on AWS • Hands-on experience in Microsoft Azure Cloud Services (PaaS & IaaS), Storage, Web Apps, Active Directory, • Management and Administration of AWS Services CLI, EC2, VPC, S3, ELB, Route 53, Cloudtrail, IAM, and Trusted Advisor services • Responsible for ensuring Systems & Network Security, maintaining performance, and setting up monitoring using Cloud Watch • Amazon IAM service enabled to grant permissions and resources to users. Managed roles and permissions of users with the help of AWS IAM

Assistant Manager Technical Support

• Jul 2016 - Dec 2016

•Monitor the operation and security of all computer hardware and ensure that it is operating properly •Maintain accurate inventory and record of all hardware, software, and manuals purchased by the hotel •Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications •Prepare a monthly report regarding the systems and issues related to the smooth operation of application software •Maintain the documentation of the… Show more •Monitor the operation and security of all computer hardware and ensure that it is operating properly •Maintain accurate inventory and record of all hardware, software, and manuals purchased by the hotel •Ensure that all software runs with no output errors, no response time problems, and functioning according to specifications •Prepare a monthly report regarding the systems and issues related to the smooth operation of application software •Maintain the documentation of the telephone system configuration and all MPT lines •Understand all the department working procedures and perform the related tasks as described •Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc. •Maintain all users access requests and authorizations (Windows, E-mail, Opera, Micros, Novell) • Serve as primary system administrator for the Salesforce environment users • Focus the organization’s use of data towards what best serves the mission •Handle all basic administrative functions including user maintenance, modification of page layouts, •generation of reports and dashboards, creation of new fields, and other routine tasks •Train new users and grow the Salesforce skill set across the organization •Document customizations made in Salesforce •Act as the primary contact for all outside agents in all computer technology-related matters •Respond to all users requests and provide them with adequate support

Service Desk Analyst

• Jan 2022 - Jun 2022

•Compliance with company hours/Full time (40 hours per week) •Serve as the first line of support for all employee information technology support issues and work with available resources, hardware, and software vendors to provide effective solutions - break/fix and problem resolution. •Perform software and system deployment using managed deployment software. •Identify, research, resolve and triage technical problems. •Respond to help desk tickets, telephone calls, and e-mail and… Show more •Compliance with company hours/Full time (40 hours per week) •Serve as the first line of support for all employee information technology support issues and work with available resources, hardware, and software vendors to provide effective solutions - break/fix and problem resolution. •Perform software and system deployment using managed deployment software. •Identify, research, resolve and triage technical problems. •Respond to help desk tickets, telephone calls, and e-mail and personnel requests for technical support. •Track and monitor problems to ensure a timely resolution. •Answering calls and creating service tickets for Reef Kitchens virtual kitchens in cities all over the US (biggest areas include Miami, Los Angeles, Portland, and Seattle areas) •Troubleshooting tablets and bluetooth/WiFi for virtual kitchens •Escalating incidents to proper point of contact if unable to resolve myself Show less •Compliance with company hours/Full time (40 hours per week) •Serve as the first line of support for all employee information technology support issues and work with available resources, hardware, and software vendors to provide effective solutions - break/fix and problem resolution. •Perform software and system deployment using managed deployment software. •Identify, research, resolve and triage technical problems. •Respond to help desk tickets, telephone calls, and e-mail and… Show more •Compliance with company hours/Full time (40 hours per week) •Serve as the first line of support for all employee information technology support issues and work with available resources, hardware, and software vendors to provide effective solutions - break/fix and problem resolution. •Perform software and system deployment using managed deployment software. •Identify, research, resolve and triage technical problems. •Respond to help desk tickets, telephone calls, and e-mail and personnel requests for technical support. •Track and monitor problems to ensure a timely resolution. •Answering calls and creating service tickets for Reef Kitchens virtual kitchens in cities all over the US (biggest areas include Miami, Los Angeles, Portland, and Seattle areas) •Troubleshooting tablets and bluetooth/WiFi for virtual kitchens •Escalating incidents to proper point of contact if unable to resolve myself Show less

Head Of Information Technology

• Jun 2020 - Jun 2021

Our Branches 1- Alsaada Tasheel Sharjah. 2- Alsaada Amer Sharjah. * Established the complete IT infrastructure with overall responsibilities of the architecture and design of TASHEEL' * Design, implementation, and performance of lifecycle management for the following IT Systems, Storage, and Backup. * Responsibilities Local Area Networks (LANs), Wide Area Networks (WANs), and Wireless Networks, Data Center Management * System/Network Management and Surveillance Tools (… Show more Our Branches 1- Alsaada Tasheel Sharjah. 2- Alsaada Amer Sharjah. * Established the complete IT infrastructure with overall responsibilities of the architecture and design of TASHEEL' * Design, implementation, and performance of lifecycle management for the following IT Systems, Storage, and Backup. * Responsibilities Local Area Networks (LANs), Wide Area Networks (WANs), and Wireless Networks, Data Center Management * System/Network Management and Surveillance Tools ( CCTV & Hologram Camera for head counting ), Access Control System * Queue Management System (Qmatic) and of day-to-day operational issues and chronic problems. * Working with the UAE Local owners and other executives on key decision-making activities during project execution as needed. * Responsible for the quality inspection related to the IT Department and its application in a way that suits the Emirates 7 Star Program Show less Our Branches 1- Alsaada Tasheel Sharjah. 2- Alsaada Amer Sharjah. * Established the complete IT infrastructure with overall responsibilities of the architecture and design of TASHEEL' * Design, implementation, and performance of lifecycle management for the following IT Systems, Storage, and Backup. * Responsibilities Local Area Networks (LANs), Wide Area Networks (WANs), and Wireless Networks, Data Center Management * System/Network Management and Surveillance Tools (… Show more Our Branches 1- Alsaada Tasheel Sharjah. 2- Alsaada Amer Sharjah. * Established the complete IT infrastructure with overall responsibilities of the architecture and design of TASHEEL' * Design, implementation, and performance of lifecycle management for the following IT Systems, Storage, and Backup. * Responsibilities Local Area Networks (LANs), Wide Area Networks (WANs), and Wireless Networks, Data Center Management * System/Network Management and Surveillance Tools ( CCTV & Hologram Camera for head counting ), Access Control System * Queue Management System (Qmatic) and of day-to-day operational issues and chronic problems. * Working with the UAE Local owners and other executives on key decision-making activities during project execution as needed. * Responsible for the quality inspection related to the IT Department and its application in a way that suits the Emirates 7 Star Program Show less

Head Of Information Technology

• Apr 2019 - Apr 2020

Our Branches 1- QuickWay Tasheel Dubai. 2- QuickPlus Amer Dubai. 3- Quick Registration Dubai . * Running regular checks on a network and data security * Identifying and acting on opportunities to improve and update software and systems * Developing and implementing IT policy and best practice guides for the organization * Designing training programs and workshops for staff * Conducting regular system audits * Running and sharing regular operation system reports… Show more Our Branches 1- QuickWay Tasheel Dubai. 2- QuickPlus Amer Dubai. 3- Quick Registration Dubai . * Running regular checks on a network and data security * Identifying and acting on opportunities to improve and update software and systems * Developing and implementing IT policy and best practice guides for the organization * Designing training programs and workshops for staff * Conducting regular system audits * Running and sharing regular operation system reports with senior staff * Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages * Managing and reporting on an allocation of IT budget * Providing direction for IT team members * Identifying opportunities for team training and skills advancement * Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations * Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance * Design, develop, implement and coordinate systems, policies, and procedures * Ensure security of data, network access, and backup systems *Act in alignment with user needs and system functionality to contribute to organizational policy * Identify problematic areas and implement strategic solutions in time * Audit systems and assess their outcomes * Preserve assets, information security and control structures * Handle annual budget and ensure cost-effectiveness * Responsible for the quality inspection related to the IT Department and its application in a way that suits the Emirates 7 Star Program Show less Our Branches 1- QuickWay Tasheel Dubai. 2- QuickPlus Amer Dubai. 3- Quick Registration Dubai . * Running regular checks on a network and data security * Identifying and acting on opportunities to improve and update software and systems * Developing and implementing IT policy and best practice guides for the organization * Designing training programs and workshops for staff * Conducting regular system audits * Running and sharing regular operation system reports… Show more Our Branches 1- QuickWay Tasheel Dubai. 2- QuickPlus Amer Dubai. 3- Quick Registration Dubai . * Running regular checks on a network and data security * Identifying and acting on opportunities to improve and update software and systems * Developing and implementing IT policy and best practice guides for the organization * Designing training programs and workshops for staff * Conducting regular system audits * Running and sharing regular operation system reports with senior staff * Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages * Managing and reporting on an allocation of IT budget * Providing direction for IT team members * Identifying opportunities for team training and skills advancement * Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations * Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance * Design, develop, implement and coordinate systems, policies, and procedures * Ensure security of data, network access, and backup systems *Act in alignment with user needs and system functionality to contribute to organizational policy * Identify problematic areas and implement strategic solutions in time * Audit systems and assess their outcomes * Preserve assets, information security and control structures * Handle annual budget and ensure cost-effectiveness * Responsible for the quality inspection related to the IT Department and its application in a way that suits the Emirates 7 Star Program Show less

Technical Support Team Lead

• May 2014 - Jun 2016

Outsource From EVO • Establishing network and routing configuration and switching configuration. • Handling & maintaining network computer system & the communications. • Use mailing and manage engine as ticketing system to receive issues • Customize the folders security in the sharing server • Create and edit domain OU, users and groups • Create folder and give permissions to users on fileserver Outsource From EVO • Establishing network and routing configuration and switching configuration. • Handling & maintaining network computer system & the communications. • Use mailing and manage engine as ticketing system to receive issues • Customize the folders security in the sharing server • Create and edit domain OU, users and groups • Create folder and give permissions to users on fileserver

Information Technology Support Team Lead

• Jun 2013 - Aug 2014

Outsource From EVO • Create And Edit Domain OU, Users and groups • Participated in complete system builds, upgrades, migrations, deployments. • Implemented security policy and virus protection. • Responsible for creating, testing PC images using Acronis and Ghost. • Leader To 6 Helpdesk Engineer • Leader To 12 techniciansee less Outsource From EVO • Create And Edit Domain OU, Users and groups • Participated in complete system builds, upgrades, migrations, deployments. • Implemented security policy and virus protection. • Responsible for creating, testing PC images using Acronis and Ghost. • Leader To 6 Helpdesk Engineer • Leader To 12 techniciansee less

Senior Technical Support Engineer

• Aug 2012 - May 2013

• Solve every problem's network, printer, and outlook. • Runs network applications to support system and user’s .Implemented security policy and virus protection. • Leader To 4 Help desk Engineer • Solve every problem's network, printer, and outlook. • Runs network applications to support system and user’s .Implemented security policy and virus protection. • Leader To 4 Help desk Engineer

Technical Support Engineer

• Jun 2008 - May 2012

• Work on all operating systems and in government companies and private companies • Creating And Edit ISA server rules. • Mange the server backup and file server. • Monitor and maintain technology to ensure maximum access. • Modify configurations, utilities, software default settings, etc. • troubleshooting all computer problem and fixed • Follow up of 12 companies and carry out maintenance of all computers. Troubleshooting Some ISA System Problems. • Customize the folders… Show more • Work on all operating systems and in government companies and private companies • Creating And Edit ISA server rules. • Mange the server backup and file server. • Monitor and maintain technology to ensure maximum access. • Modify configurations, utilities, software default settings, etc. • troubleshooting all computer problem and fixed • Follow up of 12 companies and carry out maintenance of all computers. Troubleshooting Some ISA System Problems. • Customize the folders security in the sharing server Show less • Work on all operating systems and in government companies and private companies • Creating And Edit ISA server rules. • Mange the server backup and file server. • Monitor and maintain technology to ensure maximum access. • Modify configurations, utilities, software default settings, etc. • troubleshooting all computer problem and fixed • Follow up of 12 companies and carry out maintenance of all computers. Troubleshooting Some ISA System Problems. • Customize the folders… Show more • Work on all operating systems and in government companies and private companies • Creating And Edit ISA server rules. • Mange the server backup and file server. • Monitor and maintain technology to ensure maximum access. • Modify configurations, utilities, software default settings, etc. • troubleshooting all computer problem and fixed • Follow up of 12 companies and carry out maintenance of all computers. Troubleshooting Some ISA System Problems. • Customize the folders security in the sharing server Show less