Experience

The Point Company

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Member Information Technology

  • Apr 2023 - Present

  The Point Company: Here at The Point Company, we are technology focused demand generation specialists that offer sales & marketing support services to technology companies across the globe. We have a number of services that help create demand for your product including : - Qualified Appointment setting - Tele Prospecting -Outreach new business focuse - Sales Training for ISRS - SDRs - BDMS (Prospecting and Pipeline creation specialty ) - Recruitment of Sales Staff - Outsource Inside Sales Resources - Lead Nurturing campaigns - Linkedin campaigns , demand generation and marketing via social - Pushing Event Attendance - Event marketing - Email Campaign Tracking & Reporting - Uks to B2B Technology IT team data - Worlds top Sales enable tools - Market research - Virtual Sales Manager - Virtual Marketing Manager 50 Years’ Experience Commercial / Sales / Recruitment / Training. ISM / Cava Accredited Sales Trainers ­250,000 Data contacts updated on a daily basis INTERESTED? CLIENTS: We always welcome new IT clients, to see what we have to offer please call us on +44 0844 504 7536 or visit our website on http://www.thepointco.com/. TALENT: Do you have what it takes to be a top sales executive? Would you like to be trained by the best in the industry? Make sure you call or email us today! We are always looking for bright new staff who are ready to learn and grow! Show less



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Security Officer

  • Dec 2021 - Jul 2023

  - Worked to the Assignment Instructions ensuring that all activity was accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures - Followed the site-specific Risk Assessments ensuring all activities were completed in a safe manner - Monitored CCTV where appropriate and completed retrospective reviews as required - Actively supported in the reduction of store stock loss - Set and maintained the highest personal and professional standards as an employee of MITIE Total Security Management and adopted a total quality approach to every aspect of my work, colleagues and clients - This role brings out my people skills, increases my confidence and exhibites my attributes of integrity and trust. Show less



Freelance

• Information Technology Support Analyst

  • Sep 2022 - Mar 2023

  - Providing 1st/2nd line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction - Practical use of knowledge of ITIL processes and Service Management best practice frameworks with proficiency working within defined SLA’s and SLT’s - Taking ownership of customer issues and problems, performing technical diagnosis' and fixing issues remotely - Understanding and drawing conclusions from data and client feedback - Efficiently and effectively providing solutions/workarounds to Incident's and Service Requests within SLA thresholds - Providing technical assistance and support to customers in IT related matters - Creating, managing and utilizing Knowledge documentation - The delivery of outstanding, consistent and reliable customer focused IT service ensuring a responsive service to all customers Show less



UPS Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Information Technology Support Analyst

  • Aug 2021 - Aug 2022

  - Provided 1st/2nd line technical support services professionally and efficiently, maintaining a high degree of customer satisfaction - Prioritized and managed workload effectively ensuring open incidents, BAU tasks and mini projects can be managed simultaneously. - Identified possible development bugs and liaise with development and testing teams to raise and track known issues. - Practical use of knowledge of ITIL processes and Service Management best practice frameworks with proficiency working within defined SLA’s and SLT’s - Liaise between Application Support, DevOps and Development teams to suggest improvements, create processes and automate manual tasks where possible - Provided first-line support, resolving issues where possible or escalating either internally or to approved external support agencies - Carried out routine tasks such as system and performance monitoring, escalating issues where appropriate, responding to technical requests and enquires with agreed timeframes - Conduction of TSG Technical Disaster Recovery Procedures - Provided reports and solutions for reoccurring incidents, finding root cause analysis - Produced and maintained departmental documentation as agreed with the Infrastructure and Service Desk team leader. - Built relationships across the business whilst providing help and advice in technology best practices - Worked within agreed governance frameworks, e.g. data protection, health and safety, safe systems of work etc - Strong customer liaison and commitment to customer care and satisfaction, applied to a range of customers with expectations based on SLAs or other criteria - The responsibilities entrusted to me allowed me to further improve my IT, communication and team working skills. Show less



Birmingham City University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Cybersecurity Graduate (BSc Hons)

  • Sep 2019 - Jul 2022

  Awarded the Academic Excellence Award for my research contributions to the University and Academic brilliance throughout my academic career Awarded the Academic Excellence Award for my research contributions to the University and Academic brilliance throughout my academic career



EIS CAFE LTD

• United Kingdom
• Restaurants

• Customer Service Sales Representative

  • Jul 2021 - Aug 2021

  - Supported and assisted team members in handling customer inquiries and requests and in resolving customer complaints. - Trained new staff members on company policies and procedures. - Engaged in suggestive selling and other sales techniques. - Addressed customer complaints and inquiries to verify satisfaction. - Developed my customers facing skills and ability to work under pressure and to time constraints. - Supported and assisted team members in handling customer inquiries and requests and in resolving customer complaints. - Trained new staff members on company policies and procedures. - Engaged in suggestive selling and other sales techniques. - Addressed customer complaints and inquiries to verify satisfaction. - Developed my customers facing skills and ability to work under pressure and to time constraints.



Self-employed

• Birmingham, England, United Kingdom

• Private Tuition (Business Owner/Tutor)

  • Jun 2020 - Jun 2021

  - Started a Private Tuition company, providing high quality and affordable tuition to GCSE and A-levels students studying Mathematics and Computer Science - Collaborated with students to complete exam papers, identify lagging skills and correct weaknesses. - Evaluated and revised lesson plans and course content to facilitate student-centered learning. - Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve academic goals. - Gained invaluable planning and marketing experience during this time. Show less



SevaCare

• Hospitals and Health Care
• 1 - 100 Employee

• Care Worker

  • Dec 2020 - Apr 2021



IntoUniversity

• United Kingdom
• Individual and Family Services
• 200 - 300 Employee

• Professional Student Mentor

  • Dec 2019 - Jul 2020

  - Contributed and developed high quality academic mentoring for a cohort of young students - Supported, developed and implemented strategies, which contributed towards effective learning, behaviour and achievement throughout the students’ time at the School - Provided guidance, advice, feedback, and support to my mentee, serving not only as a teacher but role model - Contributed and developed high quality academic mentoring for a cohort of young students - Supported, developed and implemented strategies, which contributed towards effective learning, behaviour and achievement throughout the students’ time at the School - Provided guidance, advice, feedback, and support to my mentee, serving not only as a teacher but role model



British International School Riyadh (BISR)

• Saudi Arabia
• Primary and Secondary Education
• 100 - 200 Employee

• Football Coach

  • Sep 2017 - Sep 2018

  - Planned and lead training sessions with the aim of helping young players improve their game. - Researching teams and developing tactics and strategies - Scouting talent and running tryouts - Assessing players and developing training plans to build strengths - Selecting the team for games and motivating players. - This role helped in building my leadership and team-building skills. - Planned and lead training sessions with the aim of helping young players improve their game. - Researching teams and developing tactics and strategies - Scouting talent and running tryouts - Assessing players and developing training plans to build strengths - Selecting the team for games and motivating players. - This role helped in building my leadership and team-building skills.



TYPSA

• Spain
• Civil Engineering
• 700 & Above Employee

• Architectural Engineer

  • Jun 2017 - Jul 2017