Experience

BnB Hoster

• Belgium
• Real Estate
• 1 - 100 Employee

• Regional Property Manager

  • Apr 2023 - Present

• Key Account Manager

  • Apr 2019 - Sep 2023


Loft d’artistes
• Hotel Manager

  • Jan 2023 - Present


BnB Urban & Eurocitadin

• Hotel Manager

  • Nov 2021 - Present

  - Responsible for the overall management of the operation of two hotels ; - Fully responsible for all aspects of all departments ; - Support and work with all Head of Departments in all aspects of running this hotel ; - Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues ; - Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase ; - Monitor the co-ordination between all departments for smooth & efficient operations ; - Ensure the premises are in operative condition as per category of the unit to receive & serve the guests - Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required ; - Assessing and reviewing customer satisfaction and service recovery process ; - Providing timely and constructive feedback to all direct reports as and when required either formally or informally ; - Be on available on call 24 hours a day to resolve any urgent problems on emergencies ; - Identifying staff learning needs and assisting with development ; - Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture ; - Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef ; - Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc) ; - Inspecting all departments for SOP implementation ; - Assessing and reviewing customer satisfaction and service recovery process ; Show less



MAZGOUR CONSEIL

• Business Consulting and Services

• Self Employed

  • Mar 2021 - Present

  MAZGOUR CONSEIL supports companies in their development and growth with 3 main businesses: Management, business development and detection of opportunities. MAZGOUR CONSEIL supports companies in their development and growth with 3 main businesses: Management, business development and detection of opportunities.


AERONAUTICA S.R.L
• Belgium
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Regional Property Manager

  • Jun 2020 - Present

TIC Harmony
• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Developer Junior

  • Apr 2018 - Jul 2018

ASS ABCD SERVICES ACTION BUREAUTIQUE
• France
• Civic and Social Organizations
• Administrative Assistant

  • Dec 2017 - Apr 2018

GROW EURL
• France
• Professional Training and Coaching
• Business Assistant

  • Jan 2017 - Jun 2017