Experience

ORANGE TELECOMMUNICATIONS GROUP LIMITED

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Revenue Assurance and Fraud Management Expert

  • Oct 2010 - Present

  • Establishment of new and enhanced controls (preferably automated) that mitigate or eliminate known risks and issues across the revenue management chain. • Lead on development and implementation of Assurance technology, systems and integration. • Create & Maintain Revenue Assurance and fraud management KPIs. • Manage root cause risk analysis and control management in the event of exposure. • Analyse financial statements to ensure accurate revenue booking. • Review new product & services to address associated business risks and design tests required to prevent revenue leakages. • Coordinate with other departments to ensure all technical and commercial products are implemented according to business requirements. • Implement roaming and interconnect billing control and communicate with the clients to resolve any queries and disputes. • Validate and provide assistance on data reconciliations and data normalization. • Documenting internal processes and prepares incident reports. • Leading improvements in 'Invoice Control' processes to independently check the integrity and quality of invoices issued to the customers. • Production of risk and control process models for company billing, covering all products and customer bases. • Support and train team to extract records from data warehouse database and help them build their own queries. • Lead on technical investigation involving in-depth knowledge of the telecom network elements and put controls to prevent leakages. Show less