Banquet Supervisor

• Aug 2023 - Present

Commis de Rang

• May 2022 - Apr 2023

As a Commis de Rang at Maritim Hotel Cologne, I fulfilled a range of responsibilities and achieved notable milestones. Highlights of my role included: - Coordinated the setup of meeting rooms and banquet halls, ensuring a seamless and visually appealing environment for events. -Assisted in event planning and execution, supporting the team in delivering exceptional experiences for up to 300 guests. -Provided training, supervision, and mentoring to trainees and interns within the banquet service department, facilitating their growth and development. -Maintained high cleanliness standards, overseeing departmental cleanliness and equipment usage. -Managed daily accounting tasks, including invoice reconciliation -Conducted a thesis on strategies to reduce plate food waste, specifically exploring the potential of nudging techniques. This was quasi experiment that was run for two months at the hotel’s breakfast. Throughout my tenure, I demonstrated strong organizational skills, attention to detail, and a commitment to delivering exceptional service. My contributions played a vital role in maintaining the hotel's reputation for excellence and ensuring the success of various events. Show less

Food And Beverage Intern

• Sep 2021 - Feb 2022

• Setting up Breakfast • Room service • Set up Quarantine guest's Lunch and dinner • Completing assigned tasks • Giving Ideas to ensure customer satisfaction and employee satisfaction • Setting up meeting rooms and serving guests during banquet dinners. I was able to learn about the Food waste management program which is handled by an external company using Artificial Intelligence and data. Another key important insight was learning about Global Revenue Optimization (GRO) which is a revenue management software that operates via the Internet of Things (IoT), data, and machine learning where the software is able to change rates, set prices, understand at which time of the year what price needs to be set so revenue managers can focus on long term goals for making the sales efficient. I was able to understand how we in the hotel industry can use technology to our own benefit and make day-to-day work easier for everyone in the company. The F&B department can be hectic but every step we take towards simpler steps only makes our work easier. Show less