Hassan Ayazlou

Customer Service Supervisor at MTN Irancell
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Contact Information
us****@****om
(386) 825-5501
Location
Iran, IR
Languages
  • Turkish -
  • English -
  • Azerbaijani -
  • Persian -

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Bio

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Credentials

  • Installing and countenancing Domain Controller System (DC)
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    Oct, 2020
    - Nov, 2024
  • Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows Operating Systems
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    Oct, 2020
    - Nov, 2024
  • MS-Project
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    Sep, 2020
    - Nov, 2024
  • Installing and Configuring Windows Servers
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    Aug, 2020
    - Nov, 2024
  • Network Systems Technician (NST)
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    Aug, 2020
    - Nov, 2024
  • Three Month Work Objectives
    OpenSesame
    Aug, 2020
    - Nov, 2024
  • Implementation of Intelligent Building Management System
    Iran Technical & Vocational Training سازمان آموزش فنی و حرفه ای
    Aug, 2019
    - Nov, 2024
  • Customer Service Coaching
    OpenSesame
    Jun, 2019
    - Nov, 2024
  • The Perfect 10
    -

Experience

    • Iran
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Supervisor
      • Aug 2014 - Present

      Leading CS employees, planning and monitoring CEX journey, training, coaching, and mentoring employees to deliver best customer service and experience.

    • Quality Assurance Specialist
      • Aug 2013 - Aug 2014

      Identifying customer needs and expectations, monitoring the effectiveness and quality of service. Determining weaknesses in performance and establishing solutions to improve the processes and ensuring compliance with company's quality systems.

    • Customer Service Representative
      • Sep 2009 - Nov 2013

      Supporting and delivering after-sales support/ Telemarketing process

Education

  • UCNA
    Bachelor's Degree, Computer Software Engineering
    2003 - 2007
  • Mansoor high school
    Diploma, Mathematics

Community

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