Hassan Alawazim

IT Service Desk Support at Al Ansari Holding Group
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Contact Information
us****@****om
(386) 825-5501
Location
Dammam, Eastern, Saudi Arabia, SA
Languages
  • English -
  • Arabic -
  • Persian -
Skills

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Bio

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5.0

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Ali AL-MUBARAK

Yes it have worked with mr.hassan for around 5 years and he is one from the best agent worked in Royal commession . Effective. Active and good-looking creatures interact with colleagues and regular with attendance

Ahmed Almatrouk

I had the pleasure of working with Hassan in few projects and assignments during our time studying in JIC. Hassan has the ability to command a room and get people on board, he's a responsible man with attitude of helping others. I would definitely recommend Hassan, and he's a good asset to any team.

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Credentials

  • Microsoft windows 10
    Udemy
    Nov, 2020
    - Oct, 2024
  • ITIL Foundation Level
    Ethrai
    Jun, 2020
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Jan, 2016
    - Oct, 2024

Experience

  • Al Ansari Holding Group
    • Saudi Arabia
    • Construction
    • 1 - 100 Employee
    • IT Service Desk Support
      • Jul 2019 - Present
  • Jeraisy computers and communications services
    • Saudi Arabia
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Helpdesk Technician
      • Apr 2012 - Dec 2012

      Worked as Help Desk Specialist in Royal Commission for Jubail and Yanbu  Used Remedy and Vmware System to create cases and tasks  Handled incoming incidents via the phone / email promptly and effectively  Ensured that incidents details entered in the logging software and user’s information is updated  Solved more than 3000 cases remotely  Fixed Windows OS and Office issues  Installed and configured Windows, Office and job required software  Supervised and trained technical staff Show less

  • Arabic Computer Systems
    • Saudi Arabia
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • IT Technical Support Specialist
      • Mar 2009 - Apr 2012

      Worked as Technical Support Specialist in Royal Commission for Jubail and Yanbu  Supported more than 500 users in Royal commission in Jubail, Saudi Arabia  Prepared IT Hardware  Installed and upgrade user’s hardware  Fixed Windows OS and Office issues  Repaired users network problems  Added network printers and scanners to clients Worked as Technical Support Specialist in Royal Commission for Jubail and Yanbu  Supported more than 500 users in Royal commission in Jubail, Saudi Arabia  Prepared IT Hardware  Installed and upgrade user’s hardware  Fixed Windows OS and Office issues  Repaired users network problems  Added network printers and scanners to clients

  • MIS - Al Moammar Information Systems Co.
    • Saudi Arabia
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • PC Technician
      • Nov 2008 - Mar 2009

      Worked as PC Technician in Royal Commission for Jubail and Yanbu  Updated users operating system and software  Changed damage parts and submitted material request to management  Cleaned user’s personal computer  Worked with team members on assigned IT Projects  Resolved assigned task by supervisor  Cleaned and maintained personal and network printers Worked as PC Technician in Royal Commission for Jubail and Yanbu  Updated users operating system and software  Changed damage parts and submitted material request to management  Cleaned user’s personal computer  Worked with team members on assigned IT Projects  Resolved assigned task by supervisor  Cleaned and maintained personal and network printers

  • Royal Commission for Jubail and Yanbu
    • Saudi Arabia
    • Government Administration
    • 700 & Above Employee
    • Internship Trainee
      • Jul 2008 - Sep 2008

Education

  • Kwantlen Polytechnic University
    Bachelor's degree, Information Technology
    2013 - 2018
  • Jubail industrial College
    Associate's degree, Information Technology
    2005 - 2008

Community

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