Graduate Mechanical Engineer

• Aug 2022 - Present

Customer Service Executive

• Mar 2019 - Present

Presently working as a Customer Service Executive, I manage the carpark overseeing the implementation of traffic management and regulations, including ticketing system within the premises as well as administration of cashflow. I also perform administrative duties such as report generation especially hazards or near misses, customer service responding to customer queries and other concerns including costing of tickets. Likewise, I contribute to revenue increase by recommending strategies or campaigns as well as conduct regular inspection of automatic payment machines for maintenance.

Field Services Engineer

• Nov 2021 - Aug 2022

- Building digital solutions for everyday problems using sustainable engineering practices and expertise in FPGA, signal processing, telecommunication, robotics, & embedded systems. - Troubleshooting equipment to have low interruptions in cabling, and to ensure all terminals are securely connected to avoid any data breach. - Responsible for installing, testing, training, configuring, and maintaining operations of EFTPOS concerning standard technical procedures and network technologies. - Implementing and making new improvements for network infrastructure via routers, switches, POS setup, EFTPOS connectivity, printer and various other peripherals. - Job Management, Stock Management, Customer Service and Technical support. - Upgrading software licenses as per latest developed software. - Management of switches, routers, endpoints, servers with working virtual, secured smooth and reliable wired connections in consultation with Ingenico for their clients. - Design, maintain, and update all the documentation required for technical operational procedures. - Maintaining Service Level Agreements (SLA) as per clients’ contract. - Involved in developing and implementing standard policies and procedures whilst meeting the local government compliance standards. - Communicating with senior engineers and clients regarding technical architecture to come up with the most scalable model with high availability and cost-effective diagram.

Project Engineer

• Jul 2017 - Apr 2018

I conducted a research project on modelling and analysis of Gas Turbine Blade, utilising SolidWorks to construct a model, and ANSYS Workbench Software for the analysis. I performed static, thermal and coupled analysis on the blade, as well as undertook several calculations, considered 3 different materials for the input including multiple parameters to conclude the best material. Whilst providing technical solutions feedback, I completed project mechanical design, constructed and performed complex component tests.

Mechanical Engineer Trainee

• Jun 2017 - Jul 2017

Working on manufactured cars of the company, I acquired knowledge about automobile parts utilised in vehicles as well as gained experience in various steering systems like Hydraulic, Electronic Steering Systems. Other than undertaking activities involving assembly and disassembly of CVT, I actively participated in training sessions learning about operation and maintenance of CVT Transmission Systems. Last, I carefully arranged workflow ensuring tasks were accomplished in line with schedules and procedures.

Mechanical Design Project

• Apr 2016 - May 2017

I participated in ESVC, a green event organised by ISIE, one of the biggest Solar Kart Championships held in India every year. Not only did I develop the process with thorough analysis of various parameters involved in fabricating the whole vehicle, but also conduct analysis and simulation to verify engineering designs. Besides applying PDCA for continuous improvement, I employed Lean Manufacturing Principles to improve efficiency and reduce waste. I negotiated with multiple vendors to select the suitable supplier in consideration with costs. This also meant I managed to procure and transport all materials in single flow to save costs. I conducted an extensive evaluation of results of analysis, modelling and experimentation.

MANUFACTURING COORDINATOR

• Mar 2015 - Oct 2015

I established and maintained effective coordinating systems for all aspects of production, including selection of manufacturing methods, fabrication and operation of product designs. I also completed large-scale projects by developing cost estimates, procuring equipment and monitoring construction progress. I established and maintained effective coordinating systems for all aspects of production, including selection of manufacturing methods, fabrication and operation of product designs. I also completed large-scale projects by developing cost estimates, procuring equipment and monitoring construction progress.