Sales Director

• Jan 2023 - Present

Account Director- Public Sector

• Dec 2018 - Jan 2023

Client Representative (Public Sector)

• Dec 2017 - Jan 2023

Technical Sales Consultant

• 2016 - 2017

• Develops and expands a portfolio of corporate clients by networking and marketing • Assesses client IT needs and makes recommendations, including IT equipment and service packages • Prepares sales visits and presentations to pitch product, service, and combination packages to clients • Demonstrates IT equipment to highlight product benefits • Negotiates sales, package discounts, and long-term contracts with clients • Provides technical advice after sales • Establishes sales goals and implements a plan to meet those goals • Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research • Answers questions, describes benefits, and discusses pros and cons of various competing products or services • Creates marketing literature and web-based features to promote products and time-sensitive sales Show less

Xseries Server Tech Support

• Oct 2010 - Nov 2015

Technical Expertise:-  Handling customer complains via e-mail and responding to them by investigation from all points.  Broad knowledge on all IBM System X series servers, UPS and Tape Drive  Regularly adding all the new findings on Retain Tips Knowledge Base  Attended all the new X Series server’s training and courses. Troubleshooting:-  Troubleshoot hardware involving IBM Servers, UPS and Tape drive and System Storage related problems.  Raid Configuration related assistances.  IBM Director and Teaming application related troubleshooting.  Hardware related troubleshooting.  Troubleshooting for user’s issues and try to solve the problem in tele-conversation using the trouble shooting skill verbally  Using phone and Remote assistance skills as well as soft skills on assisting customer.  Arranging CRU of part replacement under warranty coverage to customers.  Performed full diagnostic on customer’s IBM System X series server for health check and troubleshooting purposes. Sales lead:-  Assist customer on checking the compatibility parts for the server upgrades  Persuaded existing customer to purchase IBM Maintenance Agreement Warranty Coverage  Produce monthly reports on Tier 1 parts delivery and replacements. Show less

IT Consultant

• Mar 2011 - Jan 2013

Provide consultancy on IT in improving and maximizing the the client computing potentials in helping them to run a smoother and better management for daily businesses operations. Provide consultancy on IT in improving and maximizing the the client computing potentials in helping them to run a smoother and better management for daily businesses operations.

IT Executive

• Mar 2010 - Oct 2010

Application Development:-  Developed an Asset Management System for all the IT equipment for the company  Participated in developing the Mobile Reporting System for merchandiser submit their report on the go.  Participated in deployment on IBM Cognos Business Tool for the company. Technical Expertise:-  Maintenance of the server and databases and in-house system  Integration of UNIFI into the networked environments to support the in-house applications.  Webmail and Outlook management and maintenance  Hardware related troubleshooting for all the staffs  Monitoring network system and server activities  Managing user ID and generating login and logout report using Active Directory Documentation:-  Manage the IT Department’s filling for manual, inventory and purchases.  Produce SDLC documentation on all the projects. Show less

IT Technical Support

• Mar 2008 - Mar 2010

Email Handling:-  Handling customer complains via e-mail and responding to them by investigation from all points.  Handling incoming emails on enquiries and assistances.  Email controller for troubleshoot support via email  Had the experience of handling emails over 6 months.  Handling customer complains via e-mail and responding to them by investigation from all points Troubleshooting:-  Troubleshoot application or system related problems.  Network related troubleshooting.  Webmail and Outlook related troubleshooting.  Hardware related troubleshooting.  Troubleshooting for user’s internet service and try to solve the problem in tele-conversation using the trouble shooting skill verbally  Using phone and Remote assistance skills, using Active directory Windows Server 2003. Documentation:-  Handling Forms request for any asset change or new user registrations.  Assist in extracting data from reports to update team on Service Levels  Created a Knowledge Base for new applications or support provided for the user. Show less