Experience

Hopson Enterprise
• Brunei Darussalam
• Retail
• 1 - 100 Employee
• Business Development & Excellence Executive

  • Mar 2023 - Present


GHANIM INTERNATIONAL UK LIMITED

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Junction Retail Lead

  • Nov 2022 - Jan 2023

  - Created and implemented the overall processes & practices and Standard Operating Procedures which includes the creation of the manual that is used in the retail store outlet today. - Managed the overall administrative and management of the outlet which includes daily operations management and sales reporting, cash flow management, outlet improvements and outlet sales profitability. From consistent monitoring and implementation of sales strategy management, outlet was able to perform 70% of the targeted sales for the first month of operations and was able to do a gradual increase from there onwards. - Created a manual for store product management for staff training and development which includes product type improvements, shelf life management, product ordering, product returns, stock projection and integrated stock system management. From this the outlet was able to minimise loses with product wastage and was able to create an opportunity to increase the profitability of the company. Show less



Ghanim International Corporation Sdn Bhd

• Brunei Darussalam
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Direct Retail Operations Associate

  • Jul 2021 - Nov 2022

  - Mantain and monitor the various operators of The Junction to ensure that the stores are up to the standard and are able to function to the fullest capacity. - Create and Rollout operational efficiencies to the various Junction Outlets to ensure the outlets are able to gain a sustainable and profitable growth for the entrepreneurs. - Worked with the Marketing department on the the day to day management of The Junction Social Media accounts. - Assisting in handling the day to day operations which includes being charge of official written correspondences & notices and the organization & digitalization of documents & knowledge information with regards to the Junction department. - Assisted in the development of the complete Junction Department overall Standard Operating Procedures and finalizing of on-going operational SOP [Process Flow, Checklist & Forms] for Direct Retail department. - Assisted in the development and fine - tuning of The Junction Socialization & Engagement Pack, The Junction Corporate Operations Manual and The Junction Business Operations Manual. - Assisted in processing Sales Order, Purchase Order, Invoices, Sourcing of Suppliers/Distributors and the overall procurement processes to ensure that the operators are able to keep constant supply in the various Junction Stores. Show less



Ghanim International UK Ltd

• Food and Beverage Manufacturing
• 1 - 100 Employee

• BLPC Operations Support

  • Oct 2021 - Apr 2022

  - Managing Brunei Local Produce Campaign or BLPC where I assist in purchasing the local produce and IG management of the "BLPC.BHF" on all social media platforms and increased the follower count on the BLPC.BHF account through regular posting and interaction. - In charge of official written correspondences & notices and the organisation & digitalization of documents & knowledge information. - Assisted in the development of BLPC Department overall process & Standard Operating Procedures that is the process still used today. - Assisted in the development and finalising of on-going operational SOP [Process Flow, Checklist & Forms] for BLPC. - Planning and Strategizing for BLPC to ensure its longevity. - Assist in the BLPC daily sales and compiling the reports for documentation purposes. Show less



Absyar Employment Agency

• Employment Agent

  • Apr 2021 - Jul 2021

  - Helped in preparing documents and all related material which includes submission of the passports and documents for my customers to acquire valid working permit, student visas, visiting pass, re - entry visas when needed. - Help to submit around 100 passports per week to Immigration department for various visas and working permit. - Assisted in preparing documents for foreign worker transfer and foreign worker LD renewal with submission rate of 10 LDs a week. - Helped in preparing documents and all related material which includes submission of the passports and documents for my customers to acquire valid working permit, student visas, visiting pass, re - entry visas when needed. - Help to submit around 100 passports per week to Immigration department for various visas and working permit. - Assisted in preparing documents for foreign worker transfer and foreign worker LD renewal with submission rate of 10 LDs a week.



Pan and Wok

• Marketing Assistant

  • Apr 2020 - Apr 2021

  - Assisted General Manager in properly and effectively handling bad reviews and negative posts to help expand marketing channels.- Contributed to mock-ups, email campaigns and social media content.- Updated social media presence as part of comprehensive strategies to enhance customer engagement.- Increased customer engagement through social media.- Wrote social media content to increase engagement with customers.- Consulted with customers about delivery and order preparation requests.- Scheduled deliveries, monitored progress and communicated updates tocustomers.- Worked to schedule more than 20 - 30 daily pickups and 60- 100 weeklydeliveries. Show less

• Shop Assistant

  • Jun 2019 - Apr 2020

  - Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.- Worked with diligence to regularly meet or exceed special targets, including credit card applications and specific product promotions.- Listened to customer needs and desires to identify and recommend optimal products.- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.- Issued receipts and processed refunds, credits, or exchanges.- Maintained up-to-date knowledge of store sales, payment policies and security standards.- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer. Show less



SnapFeed

• India
• Software Development

• Data Administrator

  • May 2017 - Jan 2018

  - Solely responsible for overseeing service availability to over 150 branches of leading F&B brands and various vendors in Brunei who are on the SnapFeed platform. Involved monitoring their services daily, being the first respondent to faults, facilitating training sessions, resolving any and all technical issues and addressing any concerns or inquiries of our client's branch managers and employees. - Responsible for managing day to day advertising content publication and providing support in the provisioning of digital services for SnapFeed's clients. - Assisted in the day to day administrative duties of the business such as responding to enquirers, handling invoices and relevant paperwork when needed. - Developed, updated and organize SnapFeed databases to include new businesses in Brunei. - Administered, supported and monitored databases by proactively resolving database issues and maintaining servers. Show less



James Hon Marketing Management

• Careers and Educational Adviser

  • Oct 2014 - May 2017

  - To recruit prospective students to pursue studies in international degree programs at the JHMM's partner universities. Primarily involves counseling 20 – 30 students weekly on potential study options, and matching their needs, desires, and eligibility criteria to suitable universities. - Optimized student educational strategies with clear advice on course choices, progression and career options. - Responsible for managing all outgoing university applications and assisting students in visa applications when needed. - Handled daily administrative duties such as inquiries and relevant paperwork when needed. Show less



Youth Organizational Leadership Opportunities for the Ministry of Youth, Sports and Culture

• Facilitator and Head Facilitator for the Female Participants.

  • May 2014 - Jun 2014

  Facilitated a camp for the youth especially in regards to the issue of unemployment issues in Brunei Darussalam in which has helped in creating activities and facilitating the participants in proceeding through the activities that occur throughout the camp. Elected as the Head Facilitator for the female participants and thus was put in charge of coordinating the female participants well being in the duration of the camp and their day to day schedule. Facilitated a camp for the youth especially in regards to the issue of unemployment issues in Brunei Darussalam in which has helped in creating activities and facilitating the participants in proceeding through the activities that occur throughout the camp. Elected as the Head Facilitator for the female participants and thus was put in charge of coordinating the female participants well being in the duration of the camp and their day to day schedule.



UBD Student Council

• Vice - Head of the International Relations and Culture Executive

  • Jan 2011 - Dec 2011

  Elected as vice-head because of demonstrated high intercultural competence. Organizedand executed various activities and events for the student community including theuniversity’s annual Culture Night and Freshman Week events. Also supervised, managed,and assessed budgets for all sub-organizations under the Student Council.

• Marketing Manager & Radio Jockey

  • Jan 2011 - Nov 2011

  Responsible for increasing social media visibility of the university radio station, UBDFM.Performed a promotion campaign which involved:1) Increasing the credibility of the UBDFM brand by establishing associations and partnerships with well-known figures in the social media community.2) Executing promotional events in the community with the station¡¦s official partners.3) Coordinating the Brunei Twestivel event ¡V a twitter festival held by the twitter community to raise awareness and funds for the Child Development Centre (CDC) in Bandar Seri Begawan. My role included coordinating with various social media figures and media outlets, and organizing volunteer efforts. Show less

• Head of Public Relations

  • Aug 2010 - Dec 2010

  Managed and executed all of the club’s PR efforts including that for Brunei’s first everPeace One Day event. This entailed coordinating and establishing relationships withvarious media outlets in the community.



Global Sustainability Summer School 2011

• Liaison Officer

  • Jul 2011 - Jul 2011

  The head liaison officer of the event, in charge of taking care and coordinating the participants and the invited speakers during the 14 day event The head liaison officer of the event, in charge of taking care and coordinating the participants and the invited speakers during the 14 day event