Hasna Afifah
Customer Service at PT. Garuda Indonesia (Persero), Tbk- Claim this Profile
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Topline Score
Bio
Credentials
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Nilai Tertinggi Ujian Kompetensi Kejuruan (UKK) Teori dan Praktek
SMK Telkom BanjarbaruMay, 2012- Oct, 2024 -
Sertifikat Komputer
SMK Telkom BanjarbaruApr, 2012- Oct, 2024
Experience
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PT. Garuda Indonesia (Persero), Tbk
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Indonesia
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Strategic Management Services
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200 - 300 Employee
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Customer Service
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Nov 2014 - Present
- monitoring flight departure ( check in - boarding )- monitoring flight arrival ( first delivery baggage - last baggage )- Handling Irregularities ( serve voucer, Sob, re- schedule, transfer pax, divert pax )- Serve Report OHR, report Otp & Summary , report case ( baggage & passengger ) , and report SLA.- create Ground Handling Penalty- input and monitoring Foga ( Fuel, Gse )- verification Invoice ( Hotel, Lounge, Gapura, Ap )- Prepare Monthly Report via Internal website
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PT. Mowilex
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Indonesia
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Wholesale Building Materials
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200 - 300 Employee
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Sales Specialist
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Jun 2013 - Jun 2013
Take full responsibility for the products sold, look for marketing targets, recapitulate sales data and evaluate recapitulation data. Take full responsibility for the products sold, look for marketing targets, recapitulate sales data and evaluate recapitulation data.
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Education
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SMK Telkom Sandhy Putra Banjarbaru
Teknik Komputer dan Jaringan