Hasna Afifah

Customer Service at PT. Garuda Indonesia (Persero), Tbk
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Contact Information
us****@****om
(386) 825-5501
Location
Malang, East Java, Indonesia, ID

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Bio

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Credentials

  • Nilai Tertinggi Ujian Kompetensi Kejuruan (UKK) Teori dan Praktek
    SMK Telkom Banjarbaru
    May, 2012
    - Oct, 2024
  • Sertifikat Komputer
    SMK Telkom Banjarbaru
    Apr, 2012
    - Oct, 2024

Experience

  • PT. Garuda Indonesia (Persero), Tbk
    • Indonesia
    • Strategic Management Services
    • 200 - 300 Employee
    • Customer Service
      • Nov 2014 - Present

      - monitoring flight departure ( check in - boarding )- monitoring flight arrival ( first delivery baggage - last baggage )- Handling Irregularities ( serve voucer, Sob, re- schedule, transfer pax, divert pax )- Serve Report OHR, report Otp & Summary , report case ( baggage & passengger ) , and report SLA.- create Ground Handling Penalty- input and monitoring Foga ( Fuel, Gse )- verification Invoice ( Hotel, Lounge, Gapura, Ap )- Prepare Monthly Report via Internal website

  • PT. Mowilex
    • Indonesia
    • Wholesale Building Materials
    • 200 - 300 Employee
    • Sales Specialist
      • Jun 2013 - Jun 2013

      Take full responsibility for the products sold, look for marketing targets, recapitulate sales data and evaluate recapitulation data. Take full responsibility for the products sold, look for marketing targets, recapitulate sales data and evaluate recapitulation data.

Education

  • SMK Telkom Sandhy Putra Banjarbaru
    Teknik Komputer dan Jaringan
    2009 - 2012

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