Experience

Ezypay

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Payment Operation Analyst

  • Sep 2022 - Present



mobi

• Malaysia
• Financial Services
• 1 - 100 Employee

• Senior Customer Success Executive

  • Feb 2019 - Jan 2023

  1) Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. 2) Participate in recruiting and training of fresh customer service employees 3) Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from payment service, protecting company reputation and loyal client base. 4) Attracts potential customers by answering product and service questions and suggesting information about other products and services. 5) Managing Hubspot CRM as the centralized tracking system for all the issues raised as one of the initiatives associated with customer service. 6) Process merchants applications by following VISA/MC requirements 7) Identifies potential risk exposures, recommends solutions, implements approved programs, promotes loss prevention, and updates and monitors compliance. 8) Serves as a mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate betweenemployees and Show less



Kelly Services (M) Sdn. Bhd.

• Q Sentral, KL

• Recruiter & Engagement Executive

  • Jan 2018 - Feb 2019

  1) Performed expert-level full life cycle recruiting as needed; Recruit the fresh graduate for SL1M 3.0-300 staff 2) Reviewed job applications to identify, and recommend the optimal candidates. 3) Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs. 4) Engaged directly with clients and candidates and participate in client meetings(training, deployments, employability.) 5) Listened attentively to client feedback, either through quarterly candidates surveys or ad-hoc pulse surveys. 6) Always handled sensitive information in a confidential and respectful manner. Show less



Malaysia Digital Education Associations

• Cyberjaya

• Digital Media Specialist

  • Mar 2017 - Nov 2017

  1) Participant for SL1M programmed organized by Khazanah Nasional Berhad 2) Responsible to manage and advertised the program campaign and the method to improve the potential followers/subscribe of social media channels) 3) Constructing the e-commerce website by linking with Alibaba wholesaler 4) Utilized a strong working knowledge of MS Office, and photo and video editing software. 5) Worked to support the company mission and adhere to company protocol at all times. 1) Participant for SL1M programmed organized by Khazanah Nasional Berhad 2) Responsible to manage and advertised the program campaign and the method to improve the potential followers/subscribe of social media channels) 3) Constructing the e-commerce website by linking with Alibaba wholesaler 4) Utilized a strong working knowledge of MS Office, and photo and video editing software. 5) Worked to support the company mission and adhere to company protocol at all times.



Applied Agricultural Resources Sdn. Bhd.

• Petaling Jaya, Selangor, Malaysia

• Entomology Intern

  • Feb 2016 - Aug 2016

  1) Responsible to do research on the effect of beneficial insects on oil palm yield 2) Participate in the training on how to sample insects in the field; sort samples of field-collected insects; mount and label specimens; label vials, trays, drawers, and cabinets; search databases for current scientific names; search the Internet for detailed geographic data, and/or identify specimens at levels ranging from subfamily to species. 3) Lead daily routine equipment maintenance and preparation to ensure maximum precision in all treatment applications 4) Make sure all activities are developed according to the Company safety procedures and recommendations and promote environmentally sustainablesolutions Show less



Agriculture Research Centre Semongok

• semongok, Kuching

• Entomology & Pest Infection Intern

  • Mar 2011 - Aug 2011

  1) Assisting supervisor to do research on the effectiveness of natural pesticides in plants as the objective is to reduce the chemical consumption in the agriculture sector 2) Assure the field activities (planting, plot maintenance, bird netting, and harvest)for research plots are executed. This includes routine site/farm maintenance activities such as planting plots, applying treatments, collecting observations and in-season data, and maintaining the plots throughout the growing season 3) Participate in curation and management of the pest collections at the ARC, adding specimens to the collection to expand holdings, updating labels to account for changes in biological classification, reorganizing holdings to increase specimen accessibility, and improving preservation by transferring specimens to archival containers. 4) Conducting research on the effect of golden apple snails on paddy plants. 5) Analyzing the infestation of gall wasp in a wax apple tree by sorting according to the flowering stage 6) Mass rearing of Brontispa bettle and Asecodes wasp on coconut leaf. Show less