Experience

NetFusion Designs

• Canada
• Computers and Electronics Manufacturing

• Desktop Support Analyst

  • May 2014 - Present

  - Asissting the ticketing system to address client issues - Onsite & remote computer tech support - Citrix user setup & installation - Desktop/ laptop setups - Laptop data migration - MS Outlook configuration and support - Asissting the ticketing system to address client issues - Onsite & remote computer tech support - Citrix user setup & installation - Desktop/ laptop setups - Laptop data migration - MS Outlook configuration and support


PUMA Group
• Venezuela
• Telephone Call Centers
• 1 - 100 Employee
• Sales Associate

  • May 2017 - Feb 2018


DB Schenker

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Technical Support Analyst

  • Jun 2016 - Sep 2016

  - Contributed to the Outlook Migration project of 1100+ Canadian users - Scheduling and record keeping of the users' sensitive information as well as status reports - Onsite & remote migrations performed, with necessary follow up support - Range of devices from Blackberries, iPhones, laptops, tablets - Contributed to the Outlook Migration project of 1100+ Canadian users - Scheduling and record keeping of the users' sensitive information as well as status reports - Onsite & remote migrations performed, with necessary follow up support - Range of devices from Blackberries, iPhones, laptops, tablets


The Home Depot Canada
• Canada
• Retail
• 700 & Above Employee
• Sales Associate

  • Jan 2016 - Sep 2016


Layer 3 Solutions Inc

• IT Services and IT Consulting
• 1 - 100 Employee

• Outlook Migration Specialist

  • Jul 2013 - Aug 2013

  - Migrating hundreds of users from MS Lync to MS Outlook - Consulting users, providing feedback and support - Configuring Outlook for desktop/ mobile devices - Migrating hundreds of users from MS Lync to MS Outlook - Consulting users, providing feedback and support - Configuring Outlook for desktop/ mobile devices