Help Desk Analyst

• May 2022 - Present

• Planning, coordinating and testing the company website launch with outsourced website designers. •. Researching, Planning and initiating new advertising strategies to promote the company via social media. • Build and maintain relationships with key stakeholders. • Responding to IT support requests over the phone, via Teams, E-mail and in person. • Analyzing issues and determining correct software or hardware solutions and dealing with problems for hardware, servers, computers and printers, and software programs • Creating and maintaining the documentation process of user details and other taken actions. • Working with vendors to purchase computers, other technical equipment’s and replace faulty parts of customers personal devices. • Working with office 365 and Azure AD admin centers to create users, manage company and group policies. Show less

Business Analyst Intern

• Dec 2021 - Feb 2022

IT Support Technician

• Jun 2021 - Sep 2021

• Cooperating with customers to provide solutions to technical problems. • Perform diagnostic tests and troubleshooting to identify client’s issues. • Provide customers accurate data (information) on IT products and services on time. • Educate clients on procedures for resolving or preventing recurrence of a technical problem. • Data migration and software installations. • Cooperating with customers to provide solutions to technical problems. • Perform diagnostic tests and troubleshooting to identify client’s issues. • Provide customers accurate data (information) on IT products and services on time. • Educate clients on procedures for resolving or preventing recurrence of a technical problem. • Data migration and software installations.

Business Development

• Sep 2017 - Jan 2018

B2B Business Development activities and account Management in small and medium scale healthcare partners. • Corporate sales: Cross sell and up sell Doc990 Digital Channelling Platform. • Marketing analytics and support (Events and activation programmes, coordinating marketing campaigns). • Regional visits (Kandy, Anuradhapura, Badulla, Bandarawela). • Coordinating with internal teams (IT operations, marketing, finance deployments and after sales service support. • Coordinating with external stakeholders to cater deployment and after sales service support. Show less

Logistics and Operations

• Jul 2016 - Nov 2016

Operations (Feeder Vessels) department • Maintaining all the discharging, loading, restore container record for the future purposes.(Port call dossier management). • Identifying the actual freight amount to be paid for the feeder operators. (3rd party feeder operation report). • Freezing the journey of the containers, adding the Journey leg and Container Movements thorough Lara system. • SendingConfirmationstoInformthedischargingportaboutthecontainersthatistobedischarged from the vessel. • Maintaining dangerous goods declaration, Manifests and B/L amendments. Front Office • Issuing delivery orders to local consignees, Demurrage dates extension and assigning yard to each B/L where the import containers are being return to through CUSCAR system. Show less