Accounts Assistant

• Feb 2023 - Present

Audit Officer

• Jul 2022 - Sep 2022

National Australia Bank is one of the top four banks in Australia serving over 8 million customers and working with small, medium and large businesses. As an Audit officer I have; • Created 500+ audit certificates and independently liaised with auditors to manage any relevant information within the course of my 2-month contract period without any complaints • Maintained 100% Quality Assurance (QA) throughout my contract period • With a strong focus on 1st point resolution, maintained 98% satisfaction rate throughout the contract period as an audit officer

Assistant Team Lead

• Apr 2019 - Mar 2020

• Supporting the on-boarding and integration of new client accounts into operations as required.• Support to meet/exceed client satisfaction goals as applicable and responding to client queries.• Supporting the monitoring and tracking of client maturity KPI`s.• Maintain denial playbooks and knowledge database.• Implementing production, productivity, quality and customer service standards, resolving problems.• Ensuring client financial goals are set.• Training and sharing knowledge to staff on the process and procedures

Accounts Receivable Analyst

• Apr 2016 - Apr 2019

• Responsible for follow-up on the Insurance Accounts Receivable for assigned Clients• Meet or exceed client Service Level Agreements (SLAs)• Ensures the KPI’s are met on a timely manner (Client, Company and Team)• Communicating with clients and all stakeholder on Client Information Pending related operations• Worked with team members to improve the current processes to gain efficiency• Meet all company standards including but not limited to ISO 9001, ISO 27001, HIPPA, quality and compliance

Client Relationship Executive

• Dec 2015 - Feb 2016

As a Client Relationship Development Executive I was responsible for; •Planning, handling and monitoring client queries. •Regularly consult with clients and build confidence with the clients. As a Client Relationship Development Executive I was responsible for; •Planning, handling and monitoring client queries. •Regularly consult with clients and build confidence with the clients.

Management Trainee

• Dec 2013 - Mar 2014

As the Management Trainee I was given an On-The-Job training on all functions that was performed (Operations, Marketing, Commercial, Accounting and Human Resources) and a separate training on Client Relationship and Human Resources was provided and I have been performing tasks at each department As the Management Trainee I was given an On-The-Job training on all functions that was performed (Operations, Marketing, Commercial, Accounting and Human Resources) and a separate training on Client Relationship and Human Resources was provided and I have been performing tasks at each department