Experience

Alcumus

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Customer Success Executive / Account Manager

  • Apr 2022 - Present

  Prepare for each customer meeting with as greater understanding as is reasonable of their known experience, based on the internal and external insight available Structured and methodical approach to task management, prioritisation, and pipeline management Build and be able to articulate a productivity plan to ensure milestones are set and achieved Identify and interpret risks and issues in the data that could influence churn Engage customers over phone and email to discuss service expectations and potentially changes to renewal costs



phs Group

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Field Sales Manager - Area Sales Manager Covering - Bristol and Swindon

  • Mar 2021 - Apr 2022

  Grow and protect existing customer accounts between an annual spend of £1,500 and £20,000 Acquire New Customers across my regional territory Develop a strategic plan to Protect, Grow and Acquire business in my defined territory Accurately forecast and deliver against New Business and Retention targets Represent PHS with brand new customers at the appropriate level Focus on the effectiveness, efficiency and quality of sales activity not just the quantity Use the CRM system to effectively record, manage and develop opportunities



LV=

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - Mar 2021



South Western Ambulance Service NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Ambulance Dispatch Assistant

  • Apr 2020 - Aug 2020



Gardners

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Business Development Executive

  • Aug 2019 - Mar 2020

  Made redundant due to Covid-19 Made redundant due to Covid-19



Semaphore

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Senior Estimator / Account Executive

  • Dec 2017 - Jul 2019