Experience

Interface FZE

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Engineer

  • Feb 2023 - Present

  Khartoum, Sudan 1. Responded to IT support requests via phone, ticketing system, email, and in person. 2. Resolved hardware issues, including equipment and peripherals replacement. 3. Identified and troubleshooted network and server-related problems for handoff. 4. Utilized Dameware software for remote user access, remote desktop connection, and Quick Assist. 5. Conducted Windows installations. 6. Installed and configured necessary applications. 7. Set up printers and scanners.



Telecommunications & Post Regulatory Authority

• Government Administration
• 1 - 100 Employee

• Technical Support Specialist

  • Jan 2022 - Feb 2023

  Khartoum, Sudan Network Support: 1. Implemented and maintained network solutions to optimize performance and ensure reliability. 2. Monitored, troubleshooted, and scheduled upgrades for network performance optimization. 3. Investigated network faults. 4. Updated network equipment to the latest firmware releases and reported network status to key stakeholders. 5. Managed Bosch CCTV System. 6. Handled wireless networks using Cisco Wireless Controller. 7. Set up and managed conferences… Show more Network Support: 1. Implemented and maintained network solutions to optimize performance and ensure reliability. 2. Monitored, troubleshooted, and scheduled upgrades for network performance optimization. 3. Investigated network faults. 4. Updated network equipment to the latest firmware releases and reported network status to key stakeholders. 5. Managed Bosch CCTV System. 6. Handled wireless networks using Cisco Wireless Controller. 7. Set up and managed conferences, online meetings, and webinars. 8. Managed Access Control System (Gate Access Management) via ZKTeco and Hikvision. 9. Conducted cable termination and rack installation and maintenance. Technical Support: 1. Installed and configured operating systems. 2. Responded to customer issues both in-person and remotely. 3. Diagnosed, troubleshooted, and solved system errors (software and hardware). 4. Installed new hardware (servers, printers, computer workstations, scanners, etc.). 5. Set up servers (HP ProLiant) for virtualization software (ESXi). 6. Managed Kaspersky (Endpoint, agent, and security system). Show less