Experience

Al Siddiqi Holding

• Qatar
• Holding Companies
• 100 - 200 Employee

• IT Support Specialist

  • Jan 2022 - Present



FIFA Arab Cup Qatar 2021

• Qatar

• Desktop Support Engineer

  • Oct 2021 - Dec 2021



Nesto Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Information Technology Support Specialist

  • Jun 2019 - Jul 2021

  • Setup desktop computers, peripherals, and test network connections. • Monitor and respond quickly to incoming requests related to IT issues. • Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc). • Maintain computer systems and act as support if any system goes down. • Maintain user PCs, including upgrades and configuration as needed. • Install and test desktop software applications and internet browsers. • Test computers to ensure proper functioning of computer systems. • Install, configure, and upgrade PC software. • Service desk ticket management (assign, follow up and close). • Assist with onboarding of new users. • Perform online troubleshooting. • Develop and manage effective professional working relationships with teammates. • Adhere to policies as per corporate manuals and directives. • Address user tickets regarding hardware, software and networking. • Keep inventory of all equipment, software, and license users. • Follow up with clients to ensure their systems are functional .Report customer feedback and potential product requests • Interact with staff on desktop problems and their resolution. • Order or buy computer systems and liaise with purchase and supplies department. Maintain computer peripheral devices like printers and resolve associated problems. Show less



Qzion Technologies Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Aug 2018 - Mar 2019

  • Worked closely with IT team members and supervisors to improve troubleshooting skills Provide support to office activities. • Assisted supervisor to replace computer spare parts. • Devising and maintaining office systems. • Organizing and storing paperwork, documents and computer-based information. • Installing and updating antivirus and applications. • Worked closely with IT team members and supervisors to improve troubleshooting skills Provide support to office activities. • Assisted supervisor to replace computer spare parts. • Devising and maintaining office systems. • Organizing and storing paperwork, documents and computer-based information. • Installing and updating antivirus and applications.