Hashim Niaz
Client Success Manager at Remotual- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Abdul Rafay Kiani
I was particularly impressed by Hashim's ability to handle even the toughest clients effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. I had the pleasure of working with Hashim for one year, collaborating on several projects.
Mudassar Hassan
Hashim Niaz is such a nice person to have around. He is not only a great colleague but also a very good Manager and a Team Player. He always keeps the team motivated & shared knowledge. I have the pleasure of working on the same project & he leads by example. His work ethics is immaculate and so easy to work with. He is the guy to go to when you need help & is always open to discuss ideas & suggestions. With an exceptional Communication, Team Building & Development & Client Relations skills he has my strong recommendation for any Management Role.
Malik Hassam Faisal
There is another world which gets started in evening, mainly international campaigns/business/Support/healthCare etc but no one realizes how tough and fruitful this is for professional life. Customer Success Gurus Like Sir Hashim is the perfect model. We have learnt dedication, analytical reasoning, pressure handling, sales analysis and several other things from him. Satisfied Customer makes your business successful and for such ambition Customer Success Gurus are the perfect option. 👍
Abdul Rafay Kiani
I was particularly impressed by Hashim's ability to handle even the toughest clients effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. I had the pleasure of working with Hashim for one year, collaborating on several projects.
Mudassar Hassan
Hashim Niaz is such a nice person to have around. He is not only a great colleague but also a very good Manager and a Team Player. He always keeps the team motivated & shared knowledge. I have the pleasure of working on the same project & he leads by example. His work ethics is immaculate and so easy to work with. He is the guy to go to when you need help & is always open to discuss ideas & suggestions. With an exceptional Communication, Team Building & Development & Client Relations skills he has my strong recommendation for any Management Role.
Malik Hassam Faisal
There is another world which gets started in evening, mainly international campaigns/business/Support/healthCare etc but no one realizes how tough and fruitful this is for professional life. Customer Success Gurus Like Sir Hashim is the perfect model. We have learnt dedication, analytical reasoning, pressure handling, sales analysis and several other things from him. Satisfied Customer makes your business successful and for such ambition Customer Success Gurus are the perfect option. 👍
Abdul Rafay Kiani
I was particularly impressed by Hashim's ability to handle even the toughest clients effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. I had the pleasure of working with Hashim for one year, collaborating on several projects.
Mudassar Hassan
Hashim Niaz is such a nice person to have around. He is not only a great colleague but also a very good Manager and a Team Player. He always keeps the team motivated & shared knowledge. I have the pleasure of working on the same project & he leads by example. His work ethics is immaculate and so easy to work with. He is the guy to go to when you need help & is always open to discuss ideas & suggestions. With an exceptional Communication, Team Building & Development & Client Relations skills he has my strong recommendation for any Management Role.
Malik Hassam Faisal
There is another world which gets started in evening, mainly international campaigns/business/Support/healthCare etc but no one realizes how tough and fruitful this is for professional life. Customer Success Gurus Like Sir Hashim is the perfect model. We have learnt dedication, analytical reasoning, pressure handling, sales analysis and several other things from him. Satisfied Customer makes your business successful and for such ambition Customer Success Gurus are the perfect option. 👍
Abdul Rafay Kiani
I was particularly impressed by Hashim's ability to handle even the toughest clients effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. I had the pleasure of working with Hashim for one year, collaborating on several projects.
Mudassar Hassan
Hashim Niaz is such a nice person to have around. He is not only a great colleague but also a very good Manager and a Team Player. He always keeps the team motivated & shared knowledge. I have the pleasure of working on the same project & he leads by example. His work ethics is immaculate and so easy to work with. He is the guy to go to when you need help & is always open to discuss ideas & suggestions. With an exceptional Communication, Team Building & Development & Client Relations skills he has my strong recommendation for any Management Role.
Malik Hassam Faisal
There is another world which gets started in evening, mainly international campaigns/business/Support/healthCare etc but no one realizes how tough and fruitful this is for professional life. Customer Success Gurus Like Sir Hashim is the perfect model. We have learnt dedication, analytical reasoning, pressure handling, sales analysis and several other things from him. Satisfied Customer makes your business successful and for such ambition Customer Success Gurus are the perfect option. 👍
Credentials
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Business Ethics
S&P Global -
Conflict Resolution
S&P Global -
Email Etiquette
S&P Global -
Foreign Corrupt Practices Act
S&P Global -
Microsoft Excel 2013 Certification
Microsoft -
Microsoft Outlook 2013
Microsoft -
Microsoft PowerPoint 2013
Microsoft -
Project Finance
S&P Global -
Time Management
S&P Global
Experience
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Remotual
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Success Manager
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Jul 2023 - Present
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Time Doctor
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United States
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Internet Publishing
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100 - 200 Employee
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Customer Success Manager
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Aug 2022 - Nov 2022
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CareCloud
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Customer Success Manager
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May 2021 - Jul 2022
- Reducing client churn and fostering growth through regular communication, optimization, and maintaining key relationships with clients.- Managing a portfolio of 60 SMB, Mid-market and Enterprise accounts with a total annual revenue of $1 million with a focus on retention.- Improving client experience, delivering quarterly business reviews, and managing book of business to maintain ROI to customer base.- Understanding customer goals and outcomes by communicating with customers, analyzing customer health metrics and gathering feedback via Net Promoter Score (NPS) surveys.- Leading upsell/cross-sell renewal initiatives resulting in a 25% increase in annual revenue - Developing Customer Success assets, working collaboratively with Marketing and Sales teams to establish and refine customer materials and solutions.- Proactively communicating project status across teams via Jira, Asana, Clarizen, escalating issues & risks to management.- Formulating and maintaining various reports and dashboards on CRM database Salesforce to assess team/project performance.- Developing and maintaining CS handbook with Agile and lean methodologies to outline the CS process and ensure consistency. Show less
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Customer Success Manager
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Sep 2019 - May 2021
- Planning and execution for an assigned portfolio of 40 SMB and Mid-market accounts, including Fortune 500 clients, with a total annual revenue of $500k.- Proactively onboarding new customers and conducting product demonstrations.- Participating actively in daily scrum and bi-weekly sprints with cross-functional teams.- Driving implementation, adoption, engagement and ensuring retention of all assigned clients.- Creating customer success stories to generate strong references, referrals, and case studies.- Managing the customer projects (scope of work, roles, and responsibilities, deliverables, timelines) with clear status reporting, pro-active challenges identification, and resolution by working with cross functional teams.- Advocating and advising clients by understanding their business deeply and assisting them to leverage solutions to through outreach, training, and overall ongoing connectivity with key stakeholders. Show less
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S&P Global
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United States
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Financial Services
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700 & Above Employee
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Senior Renewal Specialist
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Oct 2017 - Jan 2019
- Overseeing the team and support operations workflow for Global Commercial Enablement which included Renewal Operations and Client Deliverables teams.- Increased renewals by 15% per year by scheduling meetings, gathering client feedback, delivering presentations, writing proposals, drafting contracts, pricing, invoicing and handling complaints for key accounts.- Handling smooth workflow by actively delegating ownership of tasks, provide motivation for team growth and development and improve team productivity.- Developed deliverable tracking systems, generated process maps, created plans to manage assignment flows and helped establish performance metrics Show less
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Renewal Associate
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Jul 2015 - Sep 2017
- Optimizing and adhering to renewal timeline.- Streamlining, improving and assisting in the overall health of the non-SOU (State of Union) process.- Assessing and developing average time to close each phase of renewal process.- Formulating pricing proposals and contract adjustments. - Tracking late renewals; facilitating discussion with clients on price negotiations, contracts and invoicing.- Acting as a liaison between internal stakeholders to address client queries – Product managers and Relationship Managers.- Supporting Account and Relationship Managers in the Americas and EMEA region in servicing strategic accounts Show less
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Renewal Support Specialist
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Mar 2013 - Sep 2015
- Assisting Renewal Operations team on various economic aspects of SNL Unlimited renewals, client outreach, contracts and invoicing.- Providing strategic direction to team of Account Managers and support AM goals.
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Client Relationship Manager
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Feb 2010 - Mar 2013
- Interacting with clients on updates and feedbacks. - Discussing aging report and financial report with providers. - Guiding providers through patient accounts and their claims, payments and denials. - Interacting with clients on updates and feedbacks. - Discussing aging report and financial report with providers. - Guiding providers through patient accounts and their claims, payments and denials.
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Community
