Experience

Meander Travel

• Türkiye
• Travel Arrangements
• 1 - 100 Employee

• Travel Coordinator

  • Feb 2012 - Present

  -Coordinating with co-employees to provide the clients with the right travel-related information. -Cooperating with the clients and advising them on the travel plans based on their needs and requirements. -Making arrangements for staying and transportation to the clients during their travel schedule. -Arranging travel guides and assistance to the clients during their travel plan. -Understanding the mind of client and accordingly suggest travel plans and packages, if need be recommend for new and improved travel plans and packages. -Supporting corporate as well as small group travel reservations. -Researching and resolving all incorrect charges with respected to entire travel program. Show less



Aqua Fantasy Hotel

• Türkiye
• Accommodation and Food Services
• 1 - 100 Employee

• Sales and Marketing

  • Apr 2011 - Nov 2011

  Made reservations and sales of rooms Informed guests about room types, prices and promotional dates Followed personal sales and reservations, had active dialogs with guests Informed guests about the concept of hotel Provided excellent customer satisfaction Made reservations and sales of rooms Informed guests about room types, prices and promotional dates Followed personal sales and reservations, had active dialogs with guests Informed guests about the concept of hotel Provided excellent customer satisfaction



Monella

• Italy
• Retail Luxury Goods and Jewelry

• Sales person

  • Jan 2009 - Sep 2009

  - Communicated with customers - Made sales to customers - Get involved in inventory period - Communicated with customers - Made sales to customers - Get involved in inventory period

• Guest Relations Intern

  • May 2009 - Aug 2009

  Informed guests about the hotel and services to help marketing department and publicity. Provided guest with customer satisfaction forms in order to know their opinions about the pros and cons/ strengths and weaknesses about the hotel. Solved problems of guests to make them satisfied about the hotel in order to have returning guests. Prepared weekly reports of guest satisfaction forms to determine strengths and weaknesses about the hotel. Prepared reports of incident and problems of guests that are discussed in weekly management meetings in order to make improvisation about the hotel. Show less



Pusula Advertising Company

• Customer Relations Intern

  • Jun 2006 - Jul 2006

  Relations Ankara/ Turkey Assisted in preparing Public Relations and Advertising campaigns by making background research, competitor analysis and finding slogans. Interviewed prospective clients to determine their overall advertising and marketing goals, marketing challenges. Wrote proposal letters to clients outlining marketing and advertising campaigns to improve clients' position in the marketplace. Created advertorials for external publication of the companies' that are brand new in order to make public awareness. Show less



Pine Bay Holiday Resort

• Guest Relations Intern

  • Jul 2005 - Sep 2005

  Provided guest with customer satisfaction forms in order to know their opinions about the pros and cons/ strengths and weaknesses about the hotel. Solved problems of guests to make them satisfied about the hotel in order to have returning guests. Prepared weekly reports of guest satisfaction forms to determine strengths and weaknesses about the hotel. Provided guest with customer satisfaction forms in order to know their opinions about the pros and cons/ strengths and weaknesses about the hotel. Solved problems of guests to make them satisfied about the hotel in order to have returning guests. Prepared weekly reports of guest satisfaction forms to determine strengths and weaknesses about the hotel.