Quality Assurance Associate

• Aug 2023 - Present

CSA Intern

• Jun 2023 - Aug 2023

Quality Assurance Associate

• Aug 2021 - Jun 2023

- Assisting leadership with evolving the quality practices and processes- Designing strategies and plans to effectively test all scenarios and scripts- Documenting all the defects and creating new tickets accordingly- Coordinating QA testing feedback and plans between offshore India team and internal R&D team- Working closely with the developers, the business and customers to ensure QA plans validateacceptance criteria- Planning, developing, and executing stress and performance tests- Creating and maintain a well-organized, easily searchable, test case repository using Zphyr- Engaging the business and customers in end user acceptance testing increasing their ownership in theend result- Triaging application defects and determine the root cause of any problem- Supporting internal and external customers in a 3rd –tier capacity- Recommending system enhancements and improvements- Developing and maintain metrics to monitor quality, finding problems before they occur- Coaching, mentoring, and training existing and future team members Show less

Technical Support Representative

• Aug 2020 - Aug 2021

- Responded to the tickets received via Salesforce- Documented and escalate system bugs and enhancements using JIRA- Analyzed and maintain support metrics with the goal of reducing support ticket volume- Maintained current working knowledge of an ever-changing system- Queried data in Microsoft SQL Server to research issues and create custom reports- Audited core system and external vendor systems- Strengthened the system knowledge of fellow team members with training on QA processes andprocedures to build ownership and a QA mindset throughout the business- Collaborated with Development team members to define business requirements- Served as back-up for answering inbound calls, emails, and online chats from administrators andmembers of our client organizations during peak times- Coordinated tier III support with other teams within the business Show less

Administrative Assistant III

• Nov 2019 - Dec 2020

- Assisting and supporting the Associate Director of IT Programs- Coordinating the day-to-day tasks associated with the IT programs- Placing and tracking orders for instructional materials, software, resources and supplies- Assisting with the management of internal and external partnerships and agreements, includingcontract training proposals and third-party vendor agreements- Assisting the Associate Director in tracking and monitoring program expenses and revenues

Administrative Assistant II

• Oct 2018 - Nov 2019

- Accepted and reviewed international student applications- Processed international student fee- Scanned and routed applications to International Student Advisors- Scheduled appointments- Processed external student transcripts- Prepared I-20s for shipping- Answered applicant questions by email, phone or in person

Administrative Assistant II

• Aug 2018 - Oct 2018

- Issued college ID card for eligible students- Distributed parking passes- Ticketed vehicles if parked improperly on the campus- Processed event payments- Counted and deposited parking money weekly and monthly- Created weekly and monthly reports

Mathematics Tutor

• Aug 2017 - Aug 2018

- Assisted students with their assignments- Offered extra help on missed class lectures- Guided students to available college resources- Exceptionally tutored for students with disabilities