Experience

The Chase Park Plaza

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Catering And Convention Services

  • Nov 2021 - Present

• Convention Services Manager

  • Jun 2019 - Nov 2021

  Responsible for securing conventions and events (up to 1,200 individuals) for a 65,000 square foot flexible meeting space. Instrumental in driving over $3 million in revenue in 2019. Acts as a key liaison to discuss meeting room arrangements with planners and communicating with hotel department heads to create group resumes outlining specifications for upcoming conferences.



Ameristar Casino Resort Spa St. Charles

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Senior Events Meeting Manager

  • Sep 2016 - Jun 2019

  Created and implemented standard operating procedures for catering and banquet event orders (BEOs) for a 35,000 square foot meeting center, supervising two event services managers. Coordinated all conferences, executive team meetings, and VIP events by setting up bookings and collaborating directly with the banquet chef to develop seasonal menus and enhancements. Ensured the itinerary was meticulously followed by the meeting manager to evaluate performance. Reviewed sales… Show more Created and implemented standard operating procedures for catering and banquet event orders (BEOs) for a 35,000 square foot meeting center, supervising two event services managers. Coordinated all conferences, executive team meetings, and VIP events by setting up bookings and collaborating directly with the banquet chef to develop seasonal menus and enhancements. Ensured the itinerary was meticulously followed by the meeting manager to evaluate performance. Reviewed sales contracts, past-due accounts, and assisted with collections. Arraigned open houses for existing & prospective clients and presented quarterly business reviews to the executive management team. Supervised three event service managers between two facilities (45,000 cumulative square feet of meeting space), generating over $7.5 million in sales & catering revenue for 2018. Oversaw BEOs enumerate all elements of the events to outline terms & conditions, logistics, and performed weekly inspections on meeting space between the two properties. • Established and maintained marketplace position as the elite venue within social and corporate communities. Show less Created and implemented standard operating procedures for catering and banquet event orders (BEOs) for a 35,000 square foot meeting center, supervising two event services managers. Coordinated all conferences, executive team meetings, and VIP events by setting up bookings and collaborating directly with the banquet chef to develop seasonal menus and enhancements. Ensured the itinerary was meticulously followed by the meeting manager to evaluate performance. Reviewed sales… Show more Created and implemented standard operating procedures for catering and banquet event orders (BEOs) for a 35,000 square foot meeting center, supervising two event services managers. Coordinated all conferences, executive team meetings, and VIP events by setting up bookings and collaborating directly with the banquet chef to develop seasonal menus and enhancements. Ensured the itinerary was meticulously followed by the meeting manager to evaluate performance. Reviewed sales contracts, past-due accounts, and assisted with collections. Arraigned open houses for existing & prospective clients and presented quarterly business reviews to the executive management team. Supervised three event service managers between two facilities (45,000 cumulative square feet of meeting space), generating over $7.5 million in sales & catering revenue for 2018. Oversaw BEOs enumerate all elements of the events to outline terms & conditions, logistics, and performed weekly inspections on meeting space between the two properties. • Established and maintained marketplace position as the elite venue within social and corporate communities. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Event Services Manager

  • Oct 2014 - Jun 2016

  Managed event operations, including meeting space and group room blocks valued up to $100,000. Served as a vital point of contact for presidents, foreign dignitaries, governors, senators, and other high-ranking officials during their stay. Prepared all event documentation and coordinated with other managers, representatives, and customers throughout the planning stage to ensure first-rate hospitality and security services. Coordinated with the culinary team to ensure compliance with… Show more Managed event operations, including meeting space and group room blocks valued up to $100,000. Served as a vital point of contact for presidents, foreign dignitaries, governors, senators, and other high-ranking officials during their stay. Prepared all event documentation and coordinated with other managers, representatives, and customers throughout the planning stage to ensure first-rate hospitality and security services. Coordinated with the culinary team to ensure compliance with food handling and sanitation standards. Performed site inspections, assisted with expediting sales processes, and confirmed billing statements for accuracy. Attended BEOs, block reviews & operations meetings. Show less Managed event operations, including meeting space and group room blocks valued up to $100,000. Served as a vital point of contact for presidents, foreign dignitaries, governors, senators, and other high-ranking officials during their stay. Prepared all event documentation and coordinated with other managers, representatives, and customers throughout the planning stage to ensure first-rate hospitality and security services. Coordinated with the culinary team to ensure compliance with… Show more Managed event operations, including meeting space and group room blocks valued up to $100,000. Served as a vital point of contact for presidents, foreign dignitaries, governors, senators, and other high-ranking officials during their stay. Prepared all event documentation and coordinated with other managers, representatives, and customers throughout the planning stage to ensure first-rate hospitality and security services. Coordinated with the culinary team to ensure compliance with food handling and sanitation standards. Performed site inspections, assisted with expediting sales processes, and confirmed billing statements for accuracy. Attended BEOs, block reviews & operations meetings. Show less



Donohoe Hospitality Services

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Jun 2014 - Oct 2014

  Exceeded predetermined quarterly sales goal of $350,000 working in conjunction with the Director of Sales to achieve the hotel’s revenue goals. Negotiated guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines. Conducted tours and entertained qualified potential clients in accordance with the company’s policies and procedures Responsible for Association and SMERF markets and assisted the Director of Sales with marketing of… Show more Exceeded predetermined quarterly sales goal of $350,000 working in conjunction with the Director of Sales to achieve the hotel’s revenue goals. Negotiated guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines. Conducted tours and entertained qualified potential clients in accordance with the company’s policies and procedures Responsible for Association and SMERF markets and assisted the Director of Sales with marketing of hotel and seasonal promotional packages and the General Manager with the hotel’s daily operations. Show less Exceeded predetermined quarterly sales goal of $350,000 working in conjunction with the Director of Sales to achieve the hotel’s revenue goals. Negotiated guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines. Conducted tours and entertained qualified potential clients in accordance with the company’s policies and procedures Responsible for Association and SMERF markets and assisted the Director of Sales with marketing of… Show more Exceeded predetermined quarterly sales goal of $350,000 working in conjunction with the Director of Sales to achieve the hotel’s revenue goals. Negotiated guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines. Conducted tours and entertained qualified potential clients in accordance with the company’s policies and procedures Responsible for Association and SMERF markets and assisted the Director of Sales with marketing of hotel and seasonal promotional packages and the General Manager with the hotel’s daily operations. Show less



The Madison Concourse Hotel and Governor's Club

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jan 2013 - Mar 2014

  Scheduled employee shifts for the front desk, Governor’s Club (private rooms floor with lounge), and for the unionized bell staff. Developed and implemented operating policies & procedures for the front office and performed monthly career counseling for employees. Assisted with generating sales leads for account executives through business networking. Oversaw accounting functions and the distribution of gratuities to staff members. Participated in group rooms and other… Show more Scheduled employee shifts for the front desk, Governor’s Club (private rooms floor with lounge), and for the unionized bell staff. Developed and implemented operating policies & procedures for the front office and performed monthly career counseling for employees. Assisted with generating sales leads for account executives through business networking. Oversaw accounting functions and the distribution of gratuities to staff members. Participated in group rooms and other management meetings. Show less Scheduled employee shifts for the front desk, Governor’s Club (private rooms floor with lounge), and for the unionized bell staff. Developed and implemented operating policies & procedures for the front office and performed monthly career counseling for employees. Assisted with generating sales leads for account executives through business networking. Oversaw accounting functions and the distribution of gratuities to staff members. Participated in group rooms and other… Show more Scheduled employee shifts for the front desk, Governor’s Club (private rooms floor with lounge), and for the unionized bell staff. Developed and implemented operating policies & procedures for the front office and performed monthly career counseling for employees. Assisted with generating sales leads for account executives through business networking. Oversaw accounting functions and the distribution of gratuities to staff members. Participated in group rooms and other management meetings. Show less



Holiday Inn Express & Suites Madison-Verona

• United States
• Hospitality
• 1 - 100 Employee

• Director of Sales

  • Apr 2012 - Jan 2013

  Generated new clients, including international groups while maintaining and cultivating business relationships with over 200 clients. Actively participated in hospitality, community organizations, and events (local Chamber of Commerce and Convention & Visitors Bureau). Prospected at hospitals, healthcare centers, and other business entities. Exceeded targeted sales objective with $1.2 million in annual sales while increasing the average daily rate (ADR) by 17%.

• Front Office/Assistant Manager

  • Apr 2010 - Apr 2012

  Oversaw administrative operations that included interviewing, hiring, and training of new employees. Served as the manager on duty in the absence of the general/housekeeping manager.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Teller

  • Dec 2008 - Dec 2010

  Provided excellent customer service and uncovered customer’s financial needs to cross-sell banking products. Conducted other routine financial transactions, deposits, and withdrawals. Provided excellent customer service and uncovered customer’s financial needs to cross-sell banking products. Conducted other routine financial transactions, deposits, and withdrawals.



Holiday Inn Washington Capitol-National Mall

• United States
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Dec 2007 - Oct 2008

  Maximized revenue opportunities by promoting special events and upselling enhancements. Utilized a sales-to-service cycle for a seamless turnover of property events. Prepared all documentation and coordinated with sales, other property departments, and customers on pre & post-events. Developed and implemented plans for marketing and promoting facilities for private banquets, business, and social meetings.

• Marketing Assistant

  • Jan 2007 - Dec 2007

• Front Desk Associate

  • Sep 2005 - Dec 2007



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Desk

  • Feb 2004 - Feb 2005