Hasan Rahman
Sales Operations Manager at Engage Energy Solutions- Claim this Profile
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English Full professional proficiency
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Hindi Professional working proficiency
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Bangla Native or bilingual proficiency
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Urdu Limited working proficiency
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Arabic Limited working proficiency
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Malay Elementary proficiency
Topline Score
Bio
Credentials
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Credentialed Community Language Interpreter
NAATIJul, 2019- Oct, 2024 -
B1 Licence Modules
EASA - European Union Aviation Safety AgencyJan, 2016- Oct, 2024 -
Engineer, Aeronautical
Engineers Australia
Experience
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Engage Energy Solutions
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Australia
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Utilities
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1 - 100 Employee
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Sales Operations Manager
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Feb 2022 - Present
● Facilitating information flow between customer service, sales operations, and quality assurance● Managing all daily sales records, statistics, and flows between multiple clients and channels● Booking all leads directly with the retailers, handling data forms, and maintaining customer satisfaction
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Professional Sales Specialist
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Sep 2021 - Feb 2022
● Managed sales leads from multiple channels for major energy retailers● Revised scripts, devised new systems and approaches for better customer experiences● Developed growth strategies while maintaining a high performance index
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Mindlabz Pty Ltd
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Australia
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Advertising Services
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Senior Sales Executive
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Sep 2020 - Sep 2021
● Provided training to multiple teams of interns in the energy business industry ● Took charge of the sales team to achieve organisational goals maintaining quality assurance ● Handled executive customer experience, retention, and feedback proceedings ● Provided training to multiple teams of interns in the energy business industry ● Took charge of the sales team to achieve organisational goals maintaining quality assurance ● Handled executive customer experience, retention, and feedback proceedings
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Asme Projects
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Australia
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Oil and Gas
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1 - 100 Employee
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Mechanical Engineering Technician
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May 2020 - Sep 2020
Assisted in transitioning channel partner T.D. Williamson to ASME Projects. Thoroughly involved in all documentation for ASME Projects from MS Outlook to MS Word and Excel following company standards and work codes. Key Responsibilities: ● Creating Inspection Test Plans (ITP), Safe Work Method Statements (SWMS), Job Sheets, and Daily Report Sheets for the field jobs ● Creating Stock Requisition Forms and tagging all company equipment ● Quality check and assurance on maintenance of Hot-Tap and Plugging equipment ● Assisting in minor welding work ● Creating Tender Schedules/Job Quotes for the clients for all kinds of jobs and various equipment ● Health Safety and Environmental (HSE) Management ● Managing weekly toolbox meetings and filing all weekly workshop/vehicle inspection forms
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Lead My Way Pty Ltd
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Australia
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Advertising Services
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Senior Sales Representative
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Apr 2019 - May 2020
● Performed end-to-end sales in the utilities industry across multiple states ● Provided positive customer service and sales experience as a top performer ● Assisted multiple retailers to offer different types of products including electricity, gas, and solar ● Performed end-to-end sales in the utilities industry across multiple states ● Provided positive customer service and sales experience as a top performer ● Assisted multiple retailers to offer different types of products including electricity, gas, and solar
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Mahatta Trading Company W.L.L
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Kuwait
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Oil and Gas
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1 - 100 Employee
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Inspection Engineer
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May 2018 - Mar 2019
● Major inspections included AC and DC UPS, Diesel Generators, Hazardous Area equipment, and Solar Power Systems ● Sales order processing including quotes, running reports, and customer follow-up ● Performed service work in assistance including adjustments and replacements ● Maintained a safe work environment by verifying the equipment safety devices ● Provided input and feedback to Project Engineer for processing sales and bulk orders ● Major inspections included AC and DC UPS, Diesel Generators, Hazardous Area equipment, and Solar Power Systems ● Sales order processing including quotes, running reports, and customer follow-up ● Performed service work in assistance including adjustments and replacements ● Maintained a safe work environment by verifying the equipment safety devices ● Provided input and feedback to Project Engineer for processing sales and bulk orders
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Universal Payment services-UPS
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Kuwait
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Representative
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Jan 2018 - May 2018
● Addressed customer service inquiries in a timely and direct fashion ● Collected customer feedback to attain customer satisfaction goals ● Facilitated process changes to meet organisational targets ● Addressed customer service inquiries in a timely and direct fashion ● Collected customer feedback to attain customer satisfaction goals ● Facilitated process changes to meet organisational targets
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Aircraft Maintenance Technician
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Jan 2016 - Jun 2016
● Completed Maintenance, Repair, and Overhaul (MRO) training as an aircraft technician for Boeing 737-400 and ATR-72 aircraft models ● Exposed fully to hangar operational departments such as Quality Assurance, Material Store, Tool Crib, Safety, and Planning ● Trained physically on all aircraft zones, including airframe structures, powerplant components and their functions, cabin interiors, and all aircraft systems ● Adhered to workplace safety using personal protective equipment (PPE), and environment-friendly practices
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Education
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2020 - 2023
Kaplan Business School
Master of Business Administration - MBA, Project Management -
2019 - 2020
Navitas Professional
Professional Year, Engineering -
2019 - 2020
Navitas Professional
Certificate IV, Business -
2016 - 2018
Universiti Putra Malaysia
Master’s Degree, Engineering/Industrial Management -
2012 - 2016
Universiti Kuala Lumpur
Bachelor of Engineering (B.E.), Aircraft Maintenance -
1999 - 2012
Gulf Indian School
High School
Community
