T Hasan Lafir
Travel Consultant at Arabian Travel Agency- Claim this Profile
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English Full professional proficiency
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Tamil Native or bilingual proficiency
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Hindi Limited working proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Credentials
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Airport Core Essentials
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Experience
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Arabian Travel Agency
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United Arab Emirates
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Travel Arrangements
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1 - 100 Employee
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Travel Consultant
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May 2023 - Present
Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction. Collaborate with clients to understand their travel requirements, preferences, and budget constraints to recommend suitable travel packages and itineraries. Research and stay updated on the latest travel trends, destination information, visa requirements, and travel advisories to provide accurate and up-to-date information to clients. Handle complex travel itineraries, including multi-city trips, group travel, and international travel, ensuring seamless connections and adherence to travel policies. Process ticket exchanges, refunds, and cancellations in accordance with airline and company policies. Train and mentor junior travel consultants, providing guidance on best practices, industry knowledge, and customer service techniques. Show less
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Planeteco
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United Arab Emirates
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Wholesale Building Materials
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1 - 100 Employee
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Sales Executive & Operations Support
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Apr 2022 - Mar 2023
Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Worked to develop a network by identifying and pursuing new leads, attending industry events, and building rapport with clients. Targeted prospective clients by reviewing business directories, building database of leads and attending networking events. Accountable for the direct coordination of the marketing team in partnership with the Marketing Head and handle the coordination of the Sales and CRM teams. Motivating, Product training of Sales Projects, and Negotiating Commission Percentages with Top developers in Dubai. Collaborate with the marketing team to develop marketing materials and campaigns to promote products and services. Show less
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IndiGo (InterGlobe Aviation Ltd)
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India
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Airlines and Aviation
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700 & Above Employee
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Senior Executive Customer Service
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Oct 2019 - Jul 2021
Overall in-charge of customer experience for more than 400 passengers on board an aircraft- Managed resources such as time, people and products to achieve customer satisfaction and retention for more than 400 passengers.- Coordinated with stakeholders such as in-flight team, flight crew, engineers, ground staff and aviation authorities to ensure safe and timely operation of the flight. - Managed team performance through state-of-the-art performance management system and coach and guide new team members. - Resolved conflicts and complains using available resources and ensure a follow up through internal report writing and monitoring channels. - Created and executed sales strategies for in-flight retail and provide guidance and support to the sales team. Show less
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Corporate Sales Executive
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Mar 2018 - Oct 2019
-Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.-Introduced a complex baggage screening system, increasing screening accuracy by 75%.-Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements to facilitate quality service.-Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.-Increased revenue to the company by implementing effective sale strategies in Reservation, excess baggage, and seat sales and thus increased revenue of 1.5L per shift in sales.-Communicate with customers via phone, email, and chat. Show less
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Customer Service Officer
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Sep 2016 - Mar 2018
- Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility, etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the customers.- Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration, and safety regulations. Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers, and ensuring service standards are maintained.- Assist in the preparation and completion of pre and post-flight documentation and statistical information to ensure all data is accurately accounted for.- Assist in dealing with problems such as delays, disruptions, excess baggage, or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers' confidence and loyalty. Also, ensure eligible customers are provided with accommodation and transport as per applicable procedures.- Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, carry out hand baggage removal, handling late-to-gate customers, flight coupon reconciliation, and head count confirmation to ensure the safe and on-time departure of flights.- Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor file creation and quality of baggage services as per Indigo Standard Operating Procedure. Show less
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Skillwise Consulting
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India
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Education Administration Programs
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1 - 100 Employee
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Learning & Development Executive
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Jun 2016 - Sep 2016
*Reporting to the head of L&D, the L&D manager will have responsibility for end-to-end training activity for the core employees up to senior management level. *Working with business leaders and managers to identify training needs and trends within the business. *Reporting to the head of L&D, the L&D manager will have responsibility for end-to-end training activity for the core employees up to senior management level. *Working with business leaders and managers to identify training needs and trends within the business.
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Accord Elevators - India
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Internship on Human Resources Management
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Dec 2015 - Jan 2016
1) Develop and implement HR strategies and initiatives aligned with the overall business strategy. 2) Support current and future business needs through the development, engagement, motivation and preservation of human capital. 3) Develop and monitor overall HR strategies, systems, tactics and procedures across the organization. 4) Manage the recruitment and selection process. 1) Develop and implement HR strategies and initiatives aligned with the overall business strategy. 2) Support current and future business needs through the development, engagement, motivation and preservation of human capital. 3) Develop and monitor overall HR strategies, systems, tactics and procedures across the organization. 4) Manage the recruitment and selection process.
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Nielsen Marketing ROI
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Information Services
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100 - 200 Employee
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Customer Service Supervisor
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Jun 2014 - Jun 2015
1) Delegating tasks 2) Monitoring the team’s performance 3) Assisting the team by performing the tasks with them 4) Helping with training and development 5) Completing paperwork (yes, there’s always admin to do) 6) Handling complaints (from both staff and customers) 7) Helping to hire new staff 8) Reporting to senior management / personnel when required 1) Delegating tasks 2) Monitoring the team’s performance 3) Assisting the team by performing the tasks with them 4) Helping with training and development 5) Completing paperwork (yes, there’s always admin to do) 6) Handling complaints (from both staff and customers) 7) Helping to hire new staff 8) Reporting to senior management / personnel when required
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Education
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2013 - 2016
Loyola College
Bachelor’s Degree, B.com Corporate Secretaryship -
2010 - 2012
Sherwood Hall Senior Secondary School - India
High School, Commerce with Computer Science.
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