HASAN TURAN
Duty Manager at LEGACY OTTOMAN HOTEL- Claim this Profile
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Türkçe Native or bilingual proficiency
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İngilizce Professional working proficiency
Topline Score
Bio
Credentials
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AKOM
İstanbul Büyükşehir Belediyesi
Experience
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LEGACY OTTOMAN HOTEL
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Türkiye
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Hospitality
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1 - 100 Employee
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Duty Manager
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Jul 2021 - Present
Representing the hotel management to the guests in the evening shift, following and supervising the operation, making the dressing and necessary notifications of the personnel in accordance with the operating standards. To deal closely with guest requests and demands during on duty and to strive to create maximum guest satisfaction. Representing the hotel management to the guests in the evening shift, following and supervising the operation, making the dressing and necessary notifications of the personnel in accordance with the operating standards. To deal closely with guest requests and demands during on duty and to strive to create maximum guest satisfaction.
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Teknosan Otomasyon Teknolojileri San.ve Tic.Ltd.Şti.
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Türkiye
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Industrial Automation
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1 - 100 Employee
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Export & Import Sales Inside Manager
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Jul 2020 - Jul 2021
To carry out all transactions related to the tracking, routing and shipment of orders in order to carry out overseas purchase and sale transactions. Creating promotions for current account tracking and products. To carry out all transactions related to the tracking, routing and shipment of orders in order to carry out overseas purchase and sale transactions. Creating promotions for current account tracking and products.
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Hotel Manager
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Nov 2019 - Jul 2020
To carry out the personnel administrative and recruitment processes in order to realize the opening procedures of the newly opened hotel and to ensure the continuity of the existing hotel. To determine the vision and tasks of online channel setups-promotional transactions-registration processes for the hotel to be active in sales channels. To carry out the personnel administrative and recruitment processes in order to realize the opening procedures of the newly opened hotel and to ensure the continuity of the existing hotel. To determine the vision and tasks of online channel setups-promotional transactions-registration processes for the hotel to be active in sales channels.
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Park Hyatt Istanbul - Maçka Palas
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Türkiye
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Hospitality
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1 - 100 Employee
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Guest Services Specialist
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Apr 2019 - Oct 2019
To carry out the operations and notifications of the guests with the operations in the Front Office, to produce fast and effective solutions to the needs of the guests, to work in coordination with other departments to fix the problems, to accompany the guests to their rooms and provide general information about the hotel and its memberships. To carry out the operations and notifications of the guests with the operations in the Front Office, to produce fast and effective solutions to the needs of the guests, to work in coordination with other departments to fix the problems, to accompany the guests to their rooms and provide general information about the hotel and its memberships.
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SuB Karaköy
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Hospitality
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Hotel Manager
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Oct 2014 - Mar 2019
In accordance with the general working principles of the enterprise, using the tools, equipment and equipment effectively, taking into account the occupational health, safety and environmental protection regulations and the efficiency and quality requirements of the profession, taking necessary measures in relation to the occupancy of the future dates, The daily incoming and outgoing lists to distribute to the required departments, Necessary room blockages. Checking the reservations, checking the fulfilment of special requests in the booking forms to evaluate the guest requests and complaints and so on.
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Front Office Specialist
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Jun 2012 - Oct 2014
Assuring that all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings with hotel rates, packages, and discounts. Receiving the reservation requests through various channels, responding to the expectations and to follow up the payments related * To compose the daily reports etc. Assuring that all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings with hotel rates, packages, and discounts. Receiving the reservation requests through various channels, responding to the expectations and to follow up the payments related * To compose the daily reports etc.
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Duty Manager
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Jun 2009 - Feb 2011
Ensuring these front desk operations runs smoothly in a professional manner at all times. Run the night operations for the hotel, ensuring proper closing of the day and delivery of the reports. Ensuring that all arrivals, departures, no-shows, extensions, amendments and hotel system related matters are performed in a timely manner in order to avoid further confusion. Ensuring these front desk operations runs smoothly in a professional manner at all times. Run the night operations for the hotel, ensuring proper closing of the day and delivery of the reports. Ensuring that all arrivals, departures, no-shows, extensions, amendments and hotel system related matters are performed in a timely manner in order to avoid further confusion.
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Education
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2021 - 2023
Anadolu Üniversitesi
Lisans Derecesi, Turizm ve Seyahat Hizmetleri Yönetimi -
2017 - 2019
Anadolu Üniversitesi
İşletme Fakültesi, İşletme ve Yönetim, Genel -
2006 - 2008
Kocaeli Üniversitesi
sigortacilik/finans/muhasebe
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