Management Consultant & Soft Skills Trainer

• Dec 2022 - Present

HR & Admin Director

• Jan 2018 - Nov 2022

Directing the bank’s Human Resources, Administration, Warehouses and Security Department’s (50+ team members). Head of Recruitment, Health and Safety, and Fixed Asset committees. Member of the Regional Procurement, Crisis Management, Business Continuity, Investigation, and Business Expansion Committees. • Lead the development and execution of Human Resources strategic and annual plans in alignment with the organizational goals, and mission. • Reduce cost wisely including 30% annual saving on electricity by introducing LED light and solar energy, 25% annual saving on water, insurance and company cell phones, and right size the manpower to reduce overall annual by 15% through job analysis. • Drive employee engagement in working with executive leadership to develop effective internal communications strategies, processes, tools, and training to promote morale and productivity. • Execute talent management programs including performance management, training, total rewards, global benefits, surveys, and compensation. • Ensure compliance with local laws and best practices in HR and administration procedures so that they are efficient, accurate, timely, and responsive. • Manage the Corporate Insurance policies and secure the best deals, Security Functions (CCTV & money transfer via armored vehicles), and the bank’s central warehouse. • Prepare and monitor HR and Administration department budget; negotiate HR and Admin-related contracts and agreements. • Oversee all matters relating to facilities/branches (22 branches over the country) and administration, including building lease, front desk, logistics, facilities cleaning, insurance, supply resource management and records function. Show less

HR Manager

• Sep 2016 - Dec 2017

(The JePharm Group’s core business is the development, manufacturing, and marketing of pharmaceutical products in Palestine, Jordan and Algeria) • Building the Human Resources & Administration Department in Palestine, Jordan and Algeria. • Created the Organization structure in coordination with the Head of Departments and communicated it to the Board of Directors. • Created the Pay Structure – Salary Scale – according to Hay methodology and updated the minimum wages accordingly. • Lowered the staff turnover rate by 20% through improving the work culture: welcoming of new hires, regular meeting with the staff, comments box, birthday party, extraordinary employees, enhanced services in the cafeteria, etc. • Enhanced employee engagement and improved the physical and emotional work environment. • Created the company performance system based on monthly and annual Key Performance Indicators (KPIs) for all department and communicated the action plan with the related department heads. • Drafted the Human Resources Policies & Procedures, Code of Conduct, Travel Policy • Managed the company administration issues including insurance, real estate, vehicles, maintenance, phones, furniture, etc. Show less

HR & Admin Manager

• Aug 2013 - Sep 2016

(A subsidiary of the Palestinian Investment Fund, Sanad Construction Industries is a leading firm in providing the market with cement, iron, sand and artificial stones) • Succeed in restructuring the company manpower in due time and low cost according to BOD decision. • Advises all levels of management on corporate personnel policies & programs to meet corporate objectives & ensures proper interpretation & administration • Coordinates and supervises all recruitment activities to ensure sufficient staffing of qualified employees to meet operating needs • Approves various staff actions such as hiring, transfer, promotions, termination, etc. Authorizes payments of indemnity, overtime, traveling expenses, living expenses & other fringe benefits • Plans & coordinates the overall employees training programs & career development of employees. Ensures training objectives & policies meet training needs of the group. • Lead, direct and organize the development and implementation of the organization’s performance management policies and procedures. • Budgeting: Preparing and controlling HR & Admin budgets • Administrative: managed the administrative department including vehicles travel, employees travel, fixed assets & procurement. Supervise legal and insurance relationship for the organization and manage office facilities administration • Information Technology: Support the IT department in implementing new technologies such as Office 365 & Oracle ERP Show less

HR & Training Manager, In Charge of QA

• Aug 2011 - Jul 2013

(A subsidiary of the Palestinian Investment Fund, Grand Park Hotel is preopening 5-star hotel in Palestine) • Preopening Executive: restructured the manpower, trained the team, prepared the necessary budget, member of the 13-million USD renovation project management. • Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommend needed changes. • Employee Relations: managing absence, disciplinary, grievances, sickness etc. • Recruitment & retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns • Policy & procedures implementation of new HR policies, procedures and processes, ensure all company policies and procedures are up to date in line with current employment law.. • Deputy GM: Assumes responsibility of Deputy General Manager. Show less

Training Manager

• May 2010 - Aug 2011

(Mövenpick Hotels and Resorts is a leading international hotel chain, a preopening 5-star hotel in Ramallah) • Compilation of and adherence to financial budgets within the training department. • Organization and monitoring of all administrative affairs within and outside the training department. • Execution, supervision, and co-ordination of training activities within the hotel (skills training, induction, general training) with over 1500+ been trained. • Supervision of adherence to our corporate gastronomic policies and quality standards according to the Mövenpick Corporation. • Management, control and supervision over all departments and staff of the hotel. Promotion and motivation of subordinate employees to ensure optimum performance. • Organization, supervision and maintenance of staff accommodation. Regular inspection tours. Ensures inventories are taken and controls made upon check-in / check-out of staff rooms. • In charge of the Sustainability, Green Globe, and Quality Assurance Committees. Show less

Program Coordinator

• Jun 2008 - Apr 2010

• Identifying companies, agencies and bodies who could potentially make grants and writing of funding proposals to donors. • Recording, monitoring and reporting financial progress during the year. • Managing of funded programs from their conception phase to termination hence getting involved in the preparation of programs’ operational manuals, appraisal documents, work plans, evaluations, and completion reports. • Interview and evaluate professional trainers and training materials and negotiate and prepare service contracts. • Develop and implement the training strategic plan and assist in evaluating participants’ progress in the training. • Coordinate the implementation of training programs, public presentations and workshops and update the institute website accordingly. • Coordinate with staff to determine and meet clients’ job placement needs, and assist in reporting on placement and follow-up activities. • Contact point for external parties attending and/or delivering NIA training sessions. Donor support, answering queries and complaints. Trainers and trainees support, answering queries via phone and emails. Show less

Senior Manager

• Jun 2006 - Nov 2007

• Enhanced employees’ performance with hands-on training and motivation. • Supervised and motivated multi departments with staff of 6+. • Ensured operation and customer service. • Worked around-the-clock. On call 24 hours to achieve goals and guarantee success. • Adept at reading fundamental and technical analysis in the Foreign Exchange Market (FOREX). • Enhanced employees’ performance with hands-on training and motivation. • Supervised and motivated multi departments with staff of 6+. • Ensured operation and customer service. • Worked around-the-clock. On call 24 hours to achieve goals and guarantee success. • Adept at reading fundamental and technical analysis in the Foreign Exchange Market (FOREX).

IT Specialist

• May 2005 - May 2006

• Adept at developing IT policy and procedures, project documentation and milestones, and technical/business specifications. • Analyzed system request and test the proposed solution technically according to the business requirements. • Responsible for hardware and software quality assurance and extensive experience in the evaluation process. • Performed audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures. • Identified, develops, and documents audit issues and recommendations using independent judgment concerning areas being reviewed. Show less

Store Manager

• Jun 2002 - Apr 2005

• Developed the store’s first software customers and product database and trained the staff on its use. New system provided means for systemized follow-up on sales and inventory. • Experienced in hiring, training, and nurturing strong sales performance in store personnel. • Managed the company’s financial figures thru the use of QuickBooks software. • Drove sales to company record-setting highs, delivering a 30% revenue increase, by:  Launching sales floor bonus program.  Introducing volume sales.  Increasing customer satisfaction. Show less