Front Office Supervisor

• Aug 2023 - Present

Accounts Executive

• Jul 2021 - Present

Lead Electrician

• Apr 2022 - Aug 2023

-Installing and repairing electrical wiring, systems, and fixtures in buildings. -Installing conduits and pipes to house electrical wires and cables. -Ensure piping complies with electrical codes. -Installing circuit breakers and other electrical hardware and connecting wiring to them. -Connecting electrical systems to powerlines to provide electricity to the building. -Testing electrical systems to ensure proper installation and operation. -Inspecting electrical systems to determine whether repairs are needed. -Replacing conduit and wiring as needed. -Replacing circuit breakers as needed. Show less

Energy Consultant

• Mar 2022 - Jun 2023

-Generate customer leads to develop new accounts. -Prepare proposals, quotes, contracts or presentations for potential customers. -Select solar energy products, systems or services for customers based on thermal or electric energy requirements, site conditions or price. -Assess sites to determine suitability for solar equipment. -Calculate potential solar array production for a site. -Create customized energy management packages for customers. -Develop strategic plans for sales territories. -Provide technical information to potential customers or dealers. -Accept quote requests or orders from dealers or customers and demonstrate the use of solar-related equipment to customers or dealers. Show less

Dual Director of Operations

• Dec 2019 - Mar 2022

• Managing two 5-star boutique full service inter-connecting properties with 52 rooms, two restaurants, and 118 staff members. (Hotel Bardo & Una Vida Hotel) • Planned daily operations and managed a staff of up to 12 managers between both properties. • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates. • Ensure service improvement, efficiencies gaining, and capacity increase with reduced cost. • Use problem-solving methodologies to determine financial and operational business initiative impact, including budgeting, and payroll. • Increased overall quality assurance and guest satisfaction results. • Handle wedding contracts, IG/celebrity collaborations, and corporate events. Show less

Chief Concierge

• Jun 2018 - Sep 2019

• Oversaw quality control and productivity rates to increase revenue and production times. • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. • Interpreted management directives to define and document administrative staff processes. • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key upsell skills. • Oversaw quality control and productivity rates to increase revenue and production times. • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities. • Interpreted management directives to define and document administrative staff processes. • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key upsell skills.

Intern - Guest Service Agent

• Mar 2017 - Oct 2017

• Ranked #5 Upsell Guest Service Agent Hilton Worldwide for the month of August 2017, with a total of $33,000. • Led the team and exceeded monthly upsell by achieving #1 Best Upsell Conversion Rate of 13.4% in Hilton Worldwide Hotels. • Increased revenue for the hotel through upsell incentives during check-in and exceeded our projected goal by over $110,000. • Possesses high knowledge of reservations between departments, and answering telephone calls in absence of PBX operator. • Knowledge of Night Audit and the accounting aspect of Front Office Operations. Show less

Front Desk Agent

• Apr 2016 - Oct 2016

• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures by Forbes Standards. • One of the top leaders in room upgrades totaling $35,000 in extra revenue. • Increased revenue for the hotel through upsell incentives during check-in and exceeded our projected goal by over $110,000. • Assists when required with the tasks performed by the PBX operator and reservations agent. Show less

AGM - Intern

• Sep 2015 - Mar 2016

• Amending and processing reservations in the absence of the Reservations Team. • To provide guests with the services and facilities they request in a friendly, professional and prompt manner. • Provide significant interpersonal skills to eagerly increase customer’s loyalty as well as profits. • Maintaining green implementing strategies within the department. • Ensures all maintenance and safety incidents and hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times. • Delegating work to meet business objectives and goals. Listening to, understanding, and clarifying guest concerns. • Inspecting the cleaning and servicing of guestrooms and public areas. Show less