Club Fitness Manager & Freelance Zumba Instructor

• Jan 2016 - Present

Training Manager

• Sep 2015 - Jan 2016

Trainer

• Nov 2008 - Sep 2015

I have successfully develop and implemented the new recruit training modules for customer service mainly focus for retail operations. I'm also have developed an interactive and flexible e-learning program which resulting reducing in training cost approximately up to 50% monthly.I am responsible to conduct Training Needs Ananlysis and engaged with the key stakeholders of each business units to identify the existing learning gaps and managed to meet up 90% of the business objectiveSuccessfully developed and delivered customised Train the Trainers modules for non-customer service staff. The collaboration effort have successfully developed their training skill and enable them to take on the training thereafterDeveloped online learning assessment in Learning Management System (LMS). As a result, Trainer efficiency has increased as in average hours spent by Trainers on daily administration issues reduced from 2 hours to 30 minutes daily

Training Specialist

• Jul 2000 - Sep 2015

• Delivered and managed customized modules for new recruit training for Retail Customer Service.The modules are designed by using a blended learning approach which a combination of theoretical, system application, soft skill techniques and on the job training. With comprehensive knowledge obtained during training, Retail Customer Service are competence in handling customer inquiries efficiently • Developed and implemented an interactive and flexible e-learning program. As a result of this program, the cost of training has reduced approximately up to 50% monthly• Conducted Training Needs Analysis & engaged with key stakeholders of business units especially Customer Service Division to identify the existing learning gaps and managed to meet up 90% of the business objective• Developed Online Assessment in Learning Management System(LMS). Trainer efficiency has increased as in average hours spent by trainers on daily administration issues reduced from 2 hours to 30 minutes daily• Conducted one to one or group coaching for Retail Customer Service at the Maxis Retail Store • Developed & delivered customized Train The Trainers modules for non Customer Service staff. The collaboration effort have successfully developed their training skill and enable them to take on the training thereafter