Experience

Orange Business Services

• NOC Engineer

  • Oct 2016 - Present

  Projects:IGN: Hardware: CISCO (2610, 3640, 7600, 10k, 12k). Protocols: MPLS, BGP, ATOM, ISIS. IGN (IP Global Network) is present in over 200 countries/1100 cities built using three primary links technologies: PoS, Ethernet and ATM. Administered and maintained the interconnectivity between IGN and AGN comprising of multi-vendor devices like Cisco and Nortel implementing features like AtoM, FRR, MPLS and MP-BGP. Troubleshooting for MEA(Metro Ethernet)… Projects:IGN: Hardware: CISCO (2610, 3640, 7600, 10k, 12k). Protocols: MPLS, BGP, ATOM, ISIS. IGN (IP Global Network) is present in over 200 countries/1100 cities built using three primary links technologies: PoS, Ethernet and ATM. Administered and maintained the interconnectivity between IGN and AGN comprising of multi-vendor devices like Cisco and Nortel implementing features like AtoM, FRR, MPLS and MP-BGP. Troubleshooting for MEA(Metro Ethernet) Link over switch involving Q in Q encapsulation. Analyzed impact and performed traffic analysis to intimate higher management with the action plan in major backbone outages. Diagnosed incident types like Backbone Link Outage, Hardware fault, Node Isolation, Major outage/Crisis on the AGN/IGN network. ETRALI: Hardware: Alcatel Lucent (7750 SR-7 & SR-12), MRV (OptiSwitch 900 Series), Cisco (2610, 3640) Protocols: MPLS based Data on L3 VPN’s, OSPF, ISIS, BGP, RIP V2. Etrali Project is catering to financial firms associated with world major stock exchanges. Provided ETRALI backbone network/hardware L2 support from ETRALI GNOC India to CSCs all over the world. Diagnosed incidents on ISIS, BGP and MPLS backbone network like Backbone Link Outage, Hardware fault, Node Isolation, Major outage/Crisis on the ETRALI network supported by ALCATEL Service routers (7750 SR-7 and SR-12), MRV router, ALCATEL ATM MSS (7270, 7470), Castor DACSS and DNX platform.  Analyzed impact and performed traffic analysis to intimate higher management with the action plan in major backbone outages. Administered proactive supervision, maintenance & configuration changes of IP MPLS and ATM network are a part of our task. Show more Show less



TATA Teleservices ltd

• NOC Engineer

  • Mar 2014 - Oct 2014

   Hardware: Huawei NE40E and NE80E router’s. Protocols: IS-IS, BGP, MP-BGP. Handling complaints of the enterprise customers regarding their network problems related to MPLS links. Troubleshooting of MPLS-LL, and IMPLS circuits, complaints on circuit like link down, flapping, high latency, packet drops on links.  Coordinating with the different service providers like AIRTEL, TCL and SIFY etc to resolve any issues at the customer last mile. Provide first level of…  Hardware: Huawei NE40E and NE80E router’s. Protocols: IS-IS, BGP, MP-BGP. Handling complaints of the enterprise customers regarding their network problems related to MPLS links. Troubleshooting of MPLS-LL, and IMPLS circuits, complaints on circuit like link down, flapping, high latency, packet drops on links.  Coordinating with the different service providers like AIRTEL, TCL and SIFY etc to resolve any issues at the customer last mile. Provide first level of media observation through ALCATEL AND ECI NMS. Providing timely updates to the customers regarding the ETR (Expected Time for Resolution) in case of Catastrophic Failures.  Live monitoring of Bandwidth Utilization on the Huawei Router (NE40E, NE80 E).  Escalate the case at all levels in case not getting proper ETR/ETA from the vendors. Guiding L1 Engineers to Perform their Activities. Show more Show less



Silica Infotech Pvt. Ltd.

• network support engineer

  • Mar 2012 - Oct 2013

  >Involved into Alarm Monitoring of Air India NOC WAN Links and Hosted solution VPN Cloud (SITA POP).>Responsible for installation window and updating the software in user desktop.>Responsible for Air India NOC daily status report (e.g. WAN Links/Health report of Mission critical Servers (DNS/e-mail gateway/proxy)/Health reports of Equipments installed at NOC).>Extending Network Connections and solving network related problems.>Providing 24*7 supports to network in… >Involved into Alarm Monitoring of Air India NOC WAN Links and Hosted solution VPN Cloud (SITA POP).>Responsible for installation window and updating the software in user desktop.>Responsible for Air India NOC daily status report (e.g. WAN Links/Health report of Mission critical Servers (DNS/e-mail gateway/proxy)/Health reports of Equipments installed at NOC).>Extending Network Connections and solving network related problems.>Providing 24*7 supports to network in NOC environment. Show more Show less