Harvey Dore-Boize

Enterprise Cloud Support at Olive Communications UK
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Contact Information
us****@****om
(386) 825-5501
Location
Watford, England, United Kingdom, GB
Languages
  • English Native or bilingual proficiency

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Bio

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Credentials

  • SDI Analyst
    The Service Desk Institute (SDI)
    Mar, 2017
    - Nov, 2024
  • MTA: Mobility and Device Fundamentals
    Microsoft
    Jan, 2017
    - Nov, 2024
  • MTA: Cloud Fundamentals
    Microsoft
    Aug, 2016
    - Nov, 2024
  • ITIL Foundation
    PEOPLECERT
    Oct, 2015
    - Nov, 2024
  • SDI Foundation
    The Service Desk Institute (SDI)
    Sep, 2015
    - Nov, 2024
  • MTA: Windows Operating System Fundamentals
    Microsoft
    Apr, 2015
    - Nov, 2024
  • MTA: Windows Server Administration Fundamentals
    Microsoft
    Apr, 2015
    - Nov, 2024
  • MTA: Networking Fundamentals
    Microsoft
    Mar, 2015
    - Nov, 2024
  • MTA: Security Fundamentals
    Microsoft
    Mar, 2015
    - Nov, 2024
  • OXO Connect ACFE
    Alcatel-Lucent Enterprise
    Mar, 2017
    - Nov, 2024

Experience

  • Olive Communications UK
    • Telecommunications
    • 1 - 100 Employee
    • Enterprise Cloud Support
      • Mar 2018 - Present

      Day-to-day responsibilities include:-Being a first point of contact for customers through inbound calls, emails, chats and the company portal-Documenting and maintaining bespoke processes into a process guide as well as contributing to company knowledge base for both internal and customer facing articles-Being a customer lead for multiple customers, providing guidance and assistance to colleagues/customer contacts where necessary.-Alarm monitoring as well as proactive and preventative checks on customer systems

  • Freedom Communications (now part of GCI)
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Support Engineer
      • May 2017 - Mar 2018

      Day-to-day responsibilities include dealing with faults remotely and onsite passed on from the service desk as well as fresh installs and changes from project work. I am also trusted to represent the company at customer sites as well as managing relationships with customers over the phone.I have regular involvement with technologies including Alcatel PBX's, hosted voice systems such as Gamma Horizon and HP Procurve/Comware switches.

    • Unified Communications Apprentice
      • May 2015 - May 2017

      Part of a two year trailblazer apprenticeship aimed at young people coming out of full-time education, offering a wide range of opportunities to gain experience within the field of IT and Unified Communications as well as relevant and sought after industry standard qualifications along the way.

Education

  • West Herts College
    Level 3 BTEC Extended Diploma, IT - Microsoft Pathway
    2013 - 2015

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