Experience

Zambrero

• Restaurants
• 300 - 400 Employee

• Assistant Manager

  • Oct 2020 - Present

  My role focused on building a positive work culture, delivering exceptional customer service and quality food products at all times. • Ensuring great-tasting, high-quality food is always served and exceptional customer service is maintained at all times. • Leading the restaurant team in efficient day to day operations, listening to customer feedback and consistently working to ensure positive customer experiences • Identifying talent, interviewing and hiring new team members. • Management of staff including rostering, shift changes and team meetings. • Resolving any employee issues including grievances, disciplinary action. • Office administration duties such as paperwork, banking, cash handling, payroll, reviewing policies, preparing and maintaining profit and loss statements, budgets and cost controls with regard to cost of goods and labour.



Oz Group Co-op

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Blueberry sorting and packing

  • Aug 2020 - Oct 2020

  My role included sorting through fruit and ensuring the highest quality of fruit packed, packing blueberries and restocking packaging.



Green Shovel Farm

• BushFire Recovery Volunteer

  • May 2020 - Aug 2020

  My role included working with families and individuals on a farm and within the community in rural Australia after the bushfire disasters.Key Responsibilities• Rebuilding fences and other structures that were damaged and destroyed around the property and within the community. • Replanting trees, vegetables and looking after animals.• Helping individuals and families rebuild houses and clearing fire breaks to prevent future fires.• Various clean up and regeneration roles on the farm and within the community.



Kathmandu

• New Zealand
• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2019 - Apr 2020

  Kathmandu, Sales Advisor, November 2019-May 2020My role included providing successful customer service, merchandising, assisting with inventory processes and maintaining store standards.Key Responsibilities• Providing first class customer service by learning customers’ needs, objectives and identifying specialist products needed.• Ensuring stock is available and appropriately displayed for customers.• Achieving sales objectives and providing customers with expert knowledge on a range of different seasonal products.• Preparing the store for the day, taking payments and orders from customers, arranging transportation of items from other stores and organisation of window and shelf displays.



UNIVERSAL HOME BARGAINS LIMITED

• United Kingdom
• Retail
• 1 - 100 Employee

• Team Lead Manager

  • Nov 2011 - Oct 2019

  Previously worked at Home Bargains in a Management role as a Team Leader. This role included managing employees, dealing with money, providing outstanding customer service and strategically planning to maximise company profits. This job has allowed me to demonstrate high product knowledge, outstanding customer service, stock management and effectively managing new members of the team. Winner of the 2012 Annual Customer Service Award for my commitment to customers. My role included:• Providing first class customer service.• Replenishment of stock in a timely and organised fashion. Ensuring all products are available at all times.• Management of customer complaints related to products and ensuring a satisfactory outcome.• Confidently engaging with customers and providing expert knowledge on products and the store to customers.• Sole responsibility of performance and management of employees.• Organising and bringing in deliveries to ensure maximum efficiency.• Stocktaking to ensure that the right products are ordered.• Implement Health and Safety regulations around the store.• Promoting a selection of products to a diverse customer base and providing advice on individual customer purchase.• Confidentially engaging and monitoring colleagues to improve organisation performance.



Horticentre Group

• New Zealand
• Horticulture
• 1 - 100 Employee

• Sales Assistant

  • Sep 2010 - Nov 2011

  Working at the Horticentre required the quick learning of different product expertise and knowledge. The skills and knowledge gathered meant been left as assistant store manager on a regular basis.• Providing advice and recommendations on products and fully till trained.• Working across different products and learning about the new products quickly and efficiently in order to be in the best position to answer any customer questions



Cedar Court Hotels Yorkshire

• Hospitality
• 1 - 100 Employee

• Room Service Waiter

  • Nov 2009 - Aug 2010

  A role which provided high levels of customer service ensuring the best customer experience. Following and implementing a high level of food hygiene and ensuring that all health and safety regulations were followed at all times.• Setting up tables for guests.• Recommendations of products to customers.• Delivering food and drinks in a timely professional manner.• Providing a silver service experience to guests.• Adhering to the best level of food hygiene.• Ensuring all health and safety regulations are followed at all times.• Bespoke high end customer experiences.• Delivering high levels of customer service through complying with business operation procedures.