Harvend Khatri

1st Line NOC Engineer at Convergence Group
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Contact Information
us****@****om
(386) 825-5501
Location
Birmingham, England, United Kingdom, GB
Languages
  • English Native or bilingual proficiency
  • Urdu Native or bilingual proficiency
  • Sindhi Native or bilingual proficiency
  • Hindi Limited working proficiency

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Credentials

  • CCNA
    Cisco
    Feb, 2022
    - Nov, 2024

Experience

  • Convergence Group
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • 1st Line NOC Engineer
      • May 2022 - Present

      - Pro-actively monitor customer networks via our internal monitoring system, investigating,troubleshooting and resolving issues.- Scoping and applying changes for customer's LAN and WAN connections. - Provide incident management and technical resolution of 1st line network-related faults and prompt escalation to 2nd line when required.- Utilizing vendors such as Cisco TAC and Extreme GTAC, among others - Pro-actively monitor customer networks via our internal monitoring system, investigating,troubleshooting and resolving issues.- Scoping and applying changes for customer's LAN and WAN connections. - Provide incident management and technical resolution of 1st line network-related faults and prompt escalation to 2nd line when required.- Utilizing vendors such as Cisco TAC and Extreme GTAC, among others

  • Birmingham City University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Visiting Demonstrator
      • Oct 2021 - Jan 2022

      Supporting students and staff studying the Network Fundamentals and Networking Technologies modules, guiding those who are new to the concept of networking and security in enterprise scenarios. Developing my problem-solving skills, building relationships with students and staff. Supporting students and staff studying the Network Fundamentals and Networking Technologies modules, guiding those who are new to the concept of networking and security in enterprise scenarios. Developing my problem-solving skills, building relationships with students and staff.

  • CO-OP Food & Drink
    • United States
    • 1 - 100 Employee
    • Picking and Packing
      • Jan 2019 - Aug 2019

      • Consistently meeting and exceeding all stock and warehouse targets.• Maintaining product availability to enable the customers to purchase the products they want.• Guiding wagons onto the loading bay and ensuring their punctual arrival to prevent company losses. • Consistently meeting and exceeding all stock and warehouse targets.• Maintaining product availability to enable the customers to purchase the products they want.• Guiding wagons onto the loading bay and ensuring their punctual arrival to prevent company losses.

  • Costa Coffee
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Customer Assistant
      • Dec 2017 - Feb 2018

      • Driving and maximizing the sales and profitability of the store to achieve growth.• Keeping the store clean and presentable.• Ensuring the correct display, cleanliness and tidiness of merchandise and promotions. • Driving and maximizing the sales and profitability of the store to achieve growth.• Keeping the store clean and presentable.• Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.

Education

  • Birmingham City University
    Bachelor's degree, Computer Networks and Security
    2019 - 2022
  • De Montfort University
    Foundation degree, Computer Science
    2018 - 2019
  • Cordoba School For A'Levels
    A'Levels
    2015 - 2017

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