Experience

The EB Partnership

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Corporate Client Manager

  • Nov 2021 - Present



IMG

• United States
• Entertainment Providers
• 700 & Above Employee

• Compensation and Benefits Coordinator

  • Feb 2020 - Oct 2021



Gilead Sciences

• United States
• Biotechnology Research
• 700 & Above Employee

• HR Shared Services Associate

  • Sep 2019 - Feb 2020



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Workforce Planning Coordinator

  • Aug 2018 - Aug 2019

  My role involves:• Preparing and coordinating the weekly headcount meeting, consolidating all headcount requests across EMEA.• Managing the WFP EMEA inbox, investigating and resolving WFP/HAMM related queries and escalating issues where appropriate.• Ensure all emails are responded to in a timely manner and stakeholders are kept up-to-date.• Reviewing HAMM approvals and system processes to ensure requests are processed accurately and efficiently.• Auditing EMEA Workforce Planning related data in the HR Systems such as open positions, non-permanent headcount, employee contract elements and system actions carried out by HR Super Users.• Providing support to the wider team on ad-hoc projects and administration, compiling ad-hoc reports, benchmarking for roles in the company, completing data checking and project coordination, liaising with our HR colleagues across EMEA.



IAG Cargo

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• HR Analyst

  • Jan 2018 - Sep 2018

  My role involved• Creating standard and ad hoc reports.• Supporting the annual pay, bonus and performance processes.• Managing existing and future benefits schemes.• Succession planning and promoting gender diversity across the business.• Creating organisation charts and assisting payroll with quarterly Sales incentive payments.• General HR administrative tasks as well as note taking and recruitment.• Ensuring compliance with GDPR. My role involved• Creating standard and ad hoc reports.• Supporting the annual pay, bonus and performance processes.• Managing existing and future benefits schemes.• Succession planning and promoting gender diversity across the business.• Creating organisation charts and assisting payroll with quarterly Sales incentive payments.• General HR administrative tasks as well as note taking and recruitment.• Ensuring compliance with GDPR.



Burberry

• United Kingdom
• Luxury Goods & Jewelry
• 700 & Above Employee

• Human Resources

  • Dec 2016 - Dec 2017

  My role involved:• Supporting the configuration, maintenance, operation, and ongoing administration of our SAP SuccessFactors system.• Ensuring that HR systems and related procedures adhere to organizational processes, policies and guidelines.• Setting up systems administration requirements, establishing governance processes implementation, communication, and system security administration that support the company's strategic objectives.• Delivering BAU system actions based on HR/yearly calendar for performance and pay review cycles.• Configuring and maintaining reporting tools including SuccessFactors dashboards, analytics, online & ad-hoc reporting and SAP HR reports.• Production and maintenance of system documentation such as workbooks and training documentation.• Providing knowledge transfer for a Shared Services Project in Leeds.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Pricing and Operations Query Agent

  • Jul 2015 - Dec 2016

  To investigate customer invoice enquiries by investigating root causes and to raise credits where these are due or to explain in a professional manner to customer when investigation has found no errors with invoices. Finding root causes and putting fixes in place to avoid further exposure to credits therefore reducing costs. To maintain individual ledger and ensure that all queries are investigated within pre-designated time frames. To ensure that the customer’s experience of DHL is considered at all times and that queries are resolved to the customer’s satisfaction by giving clear explanations of query resolution. Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

• Accounts Receivable Clerk

  • Jul 2014 - Jun 2015

  Being a DHL ambassador for logistics and world class service. Using the system Oracle. Answering calls and responding to emails. Handling global customer inquiries by the telephone, email and post. Providing excellent customer service to manage and resolve customer complaints. Identifying and escalating priority issues. Completing administrative tasks. Training and developing new starters.