Experience

NAYAN

• Brazil
• Business Consulting and Services
• 1 - 100 Employee

• Fleet Operations Manager

  • Aug 2023 - Present

  Managed a team of field operatives, providing support and guidance to ensure the smooth operation of all field operations. Oversaw the planning and execution of all field projects, ensuring that they were completed on time and within budget. Managed all administrative tasks, including payroll, scheduling, and inventory management. Coordinated with clients to ensure that their needs were met and that they were satisfied with the services provided. Achievements: Increased field productivity by 15% by implementing new operational procedures. Reduced customer complaints by 10% by improving communication and coordination between the field team and clients. Developed and implemented a new training program for field engineers and technicians, resulting in a significant improvement in their skills and knowledge. Successfully managed the launch of several new products and services, ensuring that they were rolled out smoothly and efficiently. Skills: Team management Project management Administrative management Customer service Communication Problem-solving Learning Outcomes: Learned how to effectively manage a team of field engineers and technicians. Developed strong project management skills, including the ability to plan, execute, and monitor projects. Gained experience in all aspects of administrative management, including payroll, scheduling, and inventory management. Learned how to effectively coordinate with clients to ensure that their needs are met. Show less



Zomato

• Food and Beverage Services

• Fleet Manager

  • Mar 2022 - Aug 2023

  Managed a fleet of 2100 delivery partners to ensure smooth last-mile delivery of food to customers. Developed and implemented fleet management strategies to optimize efficiency and reduce costs. Hired, trained, and supervised delivery partners to ensure they provide excellent customer service. Coordinated with restaurants and customers to resolve any delivery issues. Key Achievements: Reduced last-mile delivery time by optimizing fleet routes and schedules. Decreased fleet maintenance costs by implementing preventive maintenance measures. Increased customer satisfaction by improving delivery accuracy and timeliness. Successfully managed a fleet of 2100 delivery partners during the busy holiday season, ensuring that all orders were delivered on time and in good condition. Skills: Fleet management Logistics Operations management Team leadership Customer service Problem-solving Learning Outcomes: Gained experience in all aspects of fleet management, including vehicle maintenance and repair, driver management, and route optimization. Learned how to develop and implement effective fleet management strategies to improve efficiency and reduce costs. Developed strong leadership and customer service skills. Show less



BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Business Development Associate

  • Sep 2019 - Dec 2019

  Generated and qualified leads for BYJU'S, a leading educational technology company. Developed and executed sales presentations and demos to potential customers. Negotiated and closed deals with new and existing customers. Managed and maintained customer relationships. Provided excellent customer service and support. Key Achievements: Generated over 100 qualified leads per month. Increased customer satisfaction . Developed and implemented a new sales process that resulted in a 10% increase in conversion rates. Awarded the "Rookie of the Year" award for outstanding sales performance. Skills: Lead generation Sales prospecting Sales presentation Negotiation Customer relationship management Customer service Learning Outcomes: Gained experience in all aspects of the sales process, from lead generation to closing deals. Learned how to develop and execute effective sales strategies. Gained experience working with a variety of customers and closing complex deals. Developed strong negotiation and communication skills. I am grateful for the opportunity to have worked as a Business Development Associate at BYJU'S. I learned a great deal about the sales industry and gained valuable experience that will help me in my future career. Show less



Reliance General Insurance

• India
• Insurance
• 700 & Above Employee

• Mangment trainee

  • Apr 2019 - Sep 2019

  Managed a team of 10 sales representatives responsible for developing and maintaining relationships with agency partners. Developed and executed sales strategies to achieve revenue targets and grow the agency partner channel. Provided training and coaching to sales representatives to help them improve their sales skills and performance. Monitored and analyzed sales performance to identify areas for improvement. Worked closely with the marketing team to develop and implement joint marketing campaigns. Key Achievements: Exceeded revenue target. Increased the number of agency partners . Developed and implemented a new sales training program that resulted in a 10% increase in sales productivity. Reduced sales turnover. Skills: Sales leadership Team management Sales strategy Sales training Sales coaching Performance analysis Relationship building Learning Outcomes: Gained experience in all aspects of sales management, including team leadership, sales strategy, sales training, sales coaching, performance analysis, and relationship building. Learned how to develop and execute effective sales strategies to achieve revenue targets and grow the agency partner channel. Gained experience working with a team of sales representatives and helping them to improve their skills and performance. Developed strong leadership and communication skills. I am grateful for the opportunity to have worked as a Sales Manager at Reliance General Insurance. I learned a great deal about the sales industry and gained valuable experience that will help me in my future career. Show less



First Rain Exhibits India

• India
• Consumer Services

• Intern Marketing

  • Apr 2018 - Aug 2018

  Responsibilities: Managed social media accounts, creating and scheduling engaging content, and responding to comments and questions. Assisted with the development and execution of email marketing campaigns, including writing and designing newsletters, segmenting lists, and tracking results. Conducted market research to identify new marketing opportunities and track the success of existing campaigns. Worked closely with the marketing team to develop and implement new marketing initiatives. Achievements: Increased social media engagement by 20% by creating and sharing engaging content. Increased email open rates by 15% by writing and designing effective newsletters. Generated over 100 leads through email marketing campaigns. Developed and implemented a new marketing campaign that resulted in a 10% increase in ticket sales. Worked on the launch of the First Rain Exhibit, which was a critical and commercial success. Skills: Social media marketing Email marketing Content marketing Market research Data analysis Team collaboration Learning Outcomes: Gained experience in all aspects of marketing, including social media, email, content marketing, market research, and data analysis. Learned how to develop and execute effective marketing campaigns. Gained experience working in a fast-paced and creative environment. Developed strong teamwork and communication skills. Show less


LONGKING ENGINEERING INDIA PRIVATE LIMITED
• India
• Machinery Manufacturing
• Project Manager

  • Apr 2015 - Jun 2017