Experience

Scootsy Logistics Pvt Ltd

• India
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Team Manager

  • Oct 2018 - Present

  1.Understand department process flow, constantly looking for areas of improved efficiency 2. Ensure all customers' standard operating procedures are followed and updated. 3.Meet KPI standards, as per the company procedures 4.Timely responses to emails and requests (internal and external) 5. Compiling and analyzing statistical data using modern and traditional methods. Interpret data, formulate reports and make recommendations. Provide competitive analysis on various market offerings, identify trends, models, and methods of operation. 6. Guiding team members, to keep track of the order confirmation, shipping confirmation to provide better customer service experience. 7. Supporting Company Customer Service Activities by Directing and Overseeing Team Member Issues. 8. Providing Forcast and Strategies .to team members, and ensure there is sufficient capacity to provide customer service and to meet our customer's needs. 9. Providing Presentation, MBR(Monthly Bussiness Review)keeping a track on the process against the strategic and Operating Plan made on a monthly basis to provide better customer experience, Tracking and Analysing individual team member performance and providing detail to upper management. 10. Compiling and analyzing statistical data using modern and traditional methods. Interpret data, formulate reports and make recommendations. Provide competitive analysis on various market offerings, identify trends, models, and methods of operation. 11. Maintaining Key Relationship, considering team members' ideas, Emphasizing the importance of each team member's contribution and demonstrate how all of their teamwork operate together to move the entire team closer to its goal. Show less



Grip Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Team Manager

  • Jul 2017 - Aug 2018

  1. Guiding Team members through troubleshooting Access Control software and good knowledge of various biometric devices. 2. Coordinating with Vendors for Access Control machines, Payment Gateway, SMS & Email. Coordinating with biometric device vendors to explain the working of our Access Control Sync App. 3. Helping Team Members, Resolving Customer complain by taking Remote Access. 4. Providing Product and Process training to Team Members. 5. Managing Internal and Performance record of Team Members. Show less



Globetrotter Corporate Travel

• Travel Arrangements
• 1 - 100 Employee

• Customer Service Team Manager

  • Jan 2017 - Jul 2017

  1. Explaining and giving product knowledge to the team. 2. Maintaining Sales Record of the team. 3. Listing to team members' feedback and resolve issues and conflicts. 4.Delegate tasks and set deadlines for Team Members. 1. Explaining and giving product knowledge to the team. 2. Maintaining Sales Record of the team. 3. Listing to team members' feedback and resolve issues and conflicts. 4.Delegate tasks and set deadlines for Team Members.