Harshit Malhotra
Technical Support Engineer at Axero Solutions- Claim this Profile
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Bio
Credentials
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Cybersecurity Roles, Processes & Operating System Security
CourseraNov, 2022- Nov, 2024 -
Introduction to Cybersecurity Tools & Cyber Attacks
CourseraNov, 2022- Nov, 2024 -
AWS Cloud architect
Rooman Technologies Pvt Ltd -
Certified Ethical Hacker (CEH)
Rooman Technologies Pvt Ltd -
Cyber security
Coursera -
GOOGLE IT SUPPORT
Coursera -
Microsoft Certified Systems Engineer: Security (MCSE)
Rooman Technologies -
Red Hat Certified Engineer (RHCE)
Rooman Technologies Pvt Ltd
Experience
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Axero Solutions
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United States
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Feb 2023 - Present
In my role, I am responsible for providing comprehensive support to our team by effectively troubleshooting and resolving platform issues through our ticketing system. Quality, thoroughness, and prompt resolution are key priorities for me and our team. I bring expertise in database rollbacks and recoveries from AWS S3, along with proficiency in setting up new cloud instances and demo sites using AWS Route 53 DNS. I am experienced in performing on-premise installations and updates on client-hosted servers. Collaboration is essential, and I work closely with our team to replicate and troubleshoot issues related to integrations and Single Sign-On. Additionally, I am skilled in performing SQL queries to efficiently gather and modify information on client databases. My role extends to verifying new and evolving features, as well as creating and updating technical how-to guides for our online documentation. I actively participate in planning, testing, and reporting on feature testing before release. Lastly, I am dedicated to providing technical support to our employees and proactively sharing best practices throughout the organization. Show less
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Working in Wipro as CSR, HR process in Health and Welfare
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Jul 2022 - Jan 2023
Sure, here is a paragraph for your LinkedIn experience section that is based on the job description I provided above: Customer Service Representative (CSR) at Wipro (August 2021 - Present) Provided excellent customer service to US clients regarding their health benefits, including answering questions, resolving issues, and providing guidance on how to use the health benefits plan. Maintained accurate records of customer interactions and stayed up-to-date on changes to health insurance regulations. Worked with other departments to resolve complex customer issues. Show less
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Education
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2019 - 2023
School Of Open Learning
B.com hon., Business/Commerce, General
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