Tier 2 Cyber Security Analyst

• Feb 2023 - Present

Senior Cyber Security Analyst

• Oct 2020 - Feb 2023

Cyber Security Analyst

• Apr 2020 - Oct 2020

Network Support Engineer

• Jun 2019 - Jan 2020

Resolved LAN and WAN issues relating to network security, file access, network connectivity, email, routing configuration, internet/intranet security, and network logging. Configured and maintained all network hardware and software including switches, routers, terminal servers, Checkpoint Firewall 1, IDS/IPS, VPN and load balancers, network applications and monitoring tools. Resolved LAN and WAN issues relating to network security, file access, network connectivity, email, routing configuration, internet/intranet security, and network logging. Configured and maintained all network hardware and software including switches, routers, terminal servers, Checkpoint Firewall 1, IDS/IPS, VPN and load balancers, network applications and monitoring tools.

Network Operations Center (NOC) Engineer

• Aug 2018 - Jan 2019

Provide first level troubleshooting and problem resolution on issues related to product configuration and usage, Networking/IP configuration and Windows server problems. Resolve circuit issues with all major 3rd party vendors such as XO, Verizon, Crown Castle, and Zayo. Addressing Video streaming issues and playback failures using YouBora monitoring tool. Used VictorOps platform to escalate issues to relevant teams. Monitor and respond to all incoming issues from satellite traffic in a timely manner. Administrative support of a global Orion Solarwinds performance monitoring environment to check Network health, alerts and events. Work in a multi-shift environment where the main focus is fault isolation and problem resolution via phone, email or chat for a global customer base. By continuous surveillance, ensure that the 165+ IP/Satellite radio Channels are up and running to support 25 million + subscribers to SiriusXM Radio. Provided technical support to all the issues related to SiriusXM FCA 360L Device. Show less

Jr System Administrator

• Dec 2017 - May 2018

Installed and configured CrowdStrike Falcon Sensor to defend the company’s infrastructure against both malware and malware-free attacks. Administrative support of a global Orion Solarwinds performance monitoring environment. Performed intense vulnerability scans on several IP Ranges on a weekly basis using Dell SecureWorks services. Conducted an in-depth analysis of emerging threats (Malware analysis) to prevent Trojan horses, Rootkits and worms. Provided Helpdesk technical support in a 450+ user environment; Resolved and documented user help requests for virtual desktop, laptop, mobile, network and peripheral problems in the VMWare VDI setup. Installed, configured and troubleshot Mitel IP Phones. Show less

Network Support Engineer

• Sep 2011 - Jul 2015

Professional Systems and Network Support Engineer with extensive leading-edge IT experience in delivering exceptional customer satisfaction and improving overall operations. Experience in front-end and back-end operations, development and support with a record of bringing mission-critical projects in on schedule and within budget. Proficient in the designing networks with installing & configuring Cisco 1600, 1700, 2500, 2600, 3600, 4000, 7000, 7200 & 7500 series routers and 1900, 2900, 3500, 5000, 5500 Catalyst series switches. Worked as a network engineer for 8 clients, designing their Network Architecture based on the requirements, managing deployments, and implementations. Designed networks with installing & configuring Cisco routers and Cisco Catalyst series switches. Managed clients on a day to day basis, allocating resources, resolving outages, providing technical support, remote/on-site support, mentoring personal. Show less

Engineering Intern: Network Engineering and Support

• Apr 2011 - Jun 2011

Day to day system support and troubleshooting for any issues. Commissioning new installation and deployments including expansion projects. Day to day system support and troubleshooting for any issues. Commissioning new installation and deployments including expansion projects.