Experience

Vaneet Infrastructures and Developers Pvt Ltd

• India
• Real Estate
• 1 - 100 Employee

• Sr. Executive Assistant

  • Jul 2019 - Present

  Responsibilities & Main duties:o Acting as a point of contact among executives, employees, clients and other external partners.o Managing information flow on a timely and accurate manner.o Providing secretarial support to Director and Senior Management for calendar management, file management, asset management, Stationary, scheduling meetings and taking minutes during meetings.o Preparing weekly, monthly or quarterly reports.o Formatting information for internal and external communication – memos, emails, presentations, reports.o Managing the teams of tele-callers, sales executives, office boy(s) and driver(s) as a team leader.o Handling and managing whole Office Administration, Vendor Management and office expense management.o Keeping track on client visits and Sales closures.o Maintaining reports of sales and number of calls made and the closure done against the same. Searching, Screening and developing new clients for more business closure(s).o Planning Events.



SUSHMA Buildtech Limited

• India
• Construction

• sr.sales executive

  • Aug 2018 - Jul 2019

  Responsibilities & Main duties:o Develop understanding on new real estate projects.o Tracking and monitoring the projects.o Having exposure of program management. o Other responsibilities as assigned from time to time.o Negotiation.o Bench marking component and market research.o Handling customer query related to projects possession, demand, payment receipt, Builder & Buyer Agreement.o Handle all incoming calls from customer(s), give quality information about company's projects.o Handle and resolve the complaints and grievances of the customers.o Explain and giving presentation(s) of the products, services, pricing and answer queries and objections from customers.o Meeting with clients face to face to resolve their queries & matter against dispute.o Daily MIS and database management.o Initiate and develop CRM system.o Overall responsible for post sales activities and back-end operations of projects including, booking logins, refunds, cancellations, recovery & collection reports, final demand notice etc.o Client interaction over email & IVR system.o Extreme channel partner interactions & coordination.o Was doing regular follow-up with customers to make payment against their dues.o Was responsible for all customer interaction and was resolving their queries.o Answer sales calls and handle customer inquiries both telephonically and by email.