Harshavardhan Reddy Nagireddy
Technical Support Manager at Berkshire Grey- Claim this Profile
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English Full professional proficiency
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Hindi Professional working proficiency
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Telugu Native or bilingual proficiency
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Tamil Professional working proficiency
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Kannada Limited working proficiency
Topline Score
Bio
Deeraj Nagothu
Mr. Harsha is one of the most dedicated and hardworking students I have come across. He was enrolled in my class Network Computer Security, and he clearly made his intentions to learn with a great enthusiasm with good class interactivity. He explored the challenges faced in lab activities independently with minimal supervision. Apart from his academic activities, he is very well-known for his leadership skills and collaborative nature. Conducting various technical events to encourage more student activities and engaging students as a graduate school elected president whilst managing good academic performance is a very rare sight. From my observations, he adapts well to new challenges faced and opens to learning new skills based on requirements. I believe Mr. Harsha is a great asset to any company.
Deeraj Nagothu
Mr. Harsha is one of the most dedicated and hardworking students I have come across. He was enrolled in my class Network Computer Security, and he clearly made his intentions to learn with a great enthusiasm with good class interactivity. He explored the challenges faced in lab activities independently with minimal supervision. Apart from his academic activities, he is very well-known for his leadership skills and collaborative nature. Conducting various technical events to encourage more student activities and engaging students as a graduate school elected president whilst managing good academic performance is a very rare sight. From my observations, he adapts well to new challenges faced and opens to learning new skills based on requirements. I believe Mr. Harsha is a great asset to any company.
Deeraj Nagothu
Mr. Harsha is one of the most dedicated and hardworking students I have come across. He was enrolled in my class Network Computer Security, and he clearly made his intentions to learn with a great enthusiasm with good class interactivity. He explored the challenges faced in lab activities independently with minimal supervision. Apart from his academic activities, he is very well-known for his leadership skills and collaborative nature. Conducting various technical events to encourage more student activities and engaging students as a graduate school elected president whilst managing good academic performance is a very rare sight. From my observations, he adapts well to new challenges faced and opens to learning new skills based on requirements. I believe Mr. Harsha is a great asset to any company.
Deeraj Nagothu
Mr. Harsha is one of the most dedicated and hardworking students I have come across. He was enrolled in my class Network Computer Security, and he clearly made his intentions to learn with a great enthusiasm with good class interactivity. He explored the challenges faced in lab activities independently with minimal supervision. Apart from his academic activities, he is very well-known for his leadership skills and collaborative nature. Conducting various technical events to encourage more student activities and engaging students as a graduate school elected president whilst managing good academic performance is a very rare sight. From my observations, he adapts well to new challenges faced and opens to learning new skills based on requirements. I believe Mr. Harsha is a great asset to any company.
Credentials
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Java Full stack Developer
Wipro LimitedDec, 2017- Nov, 2024 -
Lean Six Sigma White Belt Certification
Binghamton University
Experience
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Berkshire Grey
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United States
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Robot Manufacturing
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200 - 300 Employee
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Technical Support Manager
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Aug 2023 - Present
Lead, manage, and mentor a team of technical support engineersProvide guidance, set performance goals, conduct performance evaluations, and support the professional development of team members Oversee and facilitate the installation and maintenance of IT systems, hardware, and softwareIdentify and recommend upgrades and changes to hardware and software Recommend changes to products or services to help fulfill customer needs more efficiently Ensure the day-to-day operation of the organization's computer systems and network Resolve technical faults in software and hardware Schedule upgrades and replacements of software and hardwareOversee the acquisition of new technologyHire and train new staffTechnical Skills: Networking,Kubernetes, argo, Prometheus, MongoDB, Linux, Git, MCC, JVL motors, Mactalk, PLC (Siemens),Confluence, JIRA, SalesforceSoft Skills: Innovation, Communication skills, Proactive, Problem solving skills, Management skills, Technical, Collaboration. Show less
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Principal Technical Support Engineer
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Oct 2021 - Aug 2023
Applies technical expertise to resolve production issues. Responsible for supporting frontline technical support engineers and customers via telephone and/or email, for all Berkshire Grey products.o Performs software upgrades to all production sites using argocd, argo workflows.o I was also able to drive a new initiative on how to program MCC cards and has helped everyone become proficient at running Mactalk remotely to troubleshoot hardware "smart parts".o Developed troubleshooting tools, scripts, and/or analytical practices using Python to help determine the best way to resolve identified and unidentified problems.o Manages the customer ticketing process in Salesforce and engineering related issues in Jirao Responsible for overseeing alerts in the Network Operations Center (NOC) and to proactively mitigate any critical issue that signals an outage.o We maintain the production cluster in Kubernetes and do quick changes to software module to fix production issues.o Used kibana metrics to troubleshoot logs and generate a underlying issue to provide software resolutiono In day-to-day work life we use Linux, ROS, and networking technologies like AD, LDAP, SSL, Remote Access, VPN, DNS to solve customer issues.o Used version control tools like GIT to maintain our master code.o Responsible for doing queries using mongo dB to clean jams in pick data whenever customer ran into issues.o Responsible for creating knowledge base articles and train rest of the team over the system knowledge.o Responsible for configuring hardware parts to support ongoing deployments.o Responsible for will running the GSS daily call to present to leadership of organization on the state of our customer base.o Conduct monthly analysis of these issues and provides guidelines to engineering and product management to eliminate these issues in future releases. Show less
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Connectbase
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United States
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Software Development
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1 - 100 Employee
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Support Engineer
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Feb 2021 - Sep 2021
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Binghamton University
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Higher Education
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700 & Above Employee
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Teaching Assistant
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Sep 2020 - Feb 2021
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Binghamton University
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Higher Education
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700 & Above Employee
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President of Graduate student Organization
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Nov 2019 - Jun 2020
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Graduate Student Research Assistant
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Aug 2018 - May 2020
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Wipro
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India
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IT Services and IT Consulting
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700 & Above Employee
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Software Engineer
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Aug 2017 - Aug 2018
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Technical Support Engineer
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Jun 2016 - Aug 2017
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Rashtriya Ispat Nigam Limited, Vizag Steel Plant
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India
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400 - 500 Employee
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Electrical Engineering Intern
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Jun 2014 - Aug 2014
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Education
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2018 - 2020
Binghamton University
Master's degree, Computer Engineering -
2012 - 2016
SRM University
Bachelor's degree, Electrical and Electronics Engineering
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