Senior Project Manager

• Mar 2023 - Present

Project Manager - ECM and ColdFusion

• Jan 2012 - Feb 2023

Managing and executing ECM Projects for companies in multiple domains like Production, Chemical, Steel, etc.Part of implementing & Designing an enterprise-wide content repository for a leading steel manufacturing company in India. Managing the maintenance & support activities of ECM environments for chemical company.Working on proposals, responding to RFP’s, closely working with sales to grab new opportunities and participate in requirement understanding meetings.As a Project Manager part of planning and managing resources for multiple projects across different domains. Closely working with Higher management to monitor and plan cost budgets for the financial year in different areas including the identification of future prospects and proposals in queue.Contract negotiations and renewal of the existing accounts with multiple offerings.Responsible for Competency Development, Solution Development and Capability Alignment.Manage client Satisfaction, Grow the account, Manage Account profitability.Direct participation in new sales.Responsible for Revenue and Headcount growth.Improve portfolio diversification and delivery for the cluster.As an architect involved in implementing a new Project framework to manage deployment efficiently and reduce redundant global settings by introducing global XML file similar to web.config.Implemented Digital signature for the contracts generated from various billing modules using PDFBox library and java wrapper.Integrated multiple applications with various payment gateways like UnityFI and Paypal.Integrated with EMMA Email marketing service using developer APIs and Webhooks to update client’s system of information at real-time.Architect for implementing Electronic signature using DocuSign APIs. Stored procedure implementation in turn increasing the performance of the product resulting into larger customer base. Show less

Associate Business Analyst

• Oct 2006 - Dec 2011

Monitoring the contractual aspects of the project and improving the profitability of the projects through automation of manual processes, resource optimization and other best practices. Developing, implementing & providing all kind of support for business application software for clients; defining escalation / response / resolution time for reported problems on the basis of criticality and resolving support / operational issues. Implementing solution and fine-tuning at customer site; providing updates & presentations to management on ongoing projects, new technologies and other initiatives. Managing Resource utilization to the best considering different types of contracts like Maintenance, Development, Fix Bid, Rapid deployment and Portfolio/ Non-Portfolio projects and improve the billability. Participating in multiple internal process audits as an auditor as well as auditee & maintaining the CMM level inline with the organization/ Department goals. Addressing queries regarding the Billing System / Software & extending onsite support to the clients in: o Automation of batch processes, monitoring & resolving MCB/ MCA issues. o Implementing optimization saves. o Production support. Participating in weekly progress call with clients and management teams to ensure resolution are provided in line with the change management schedule and incident requirement of the clients. Using trace analysis to analyze problems and developing solutions to meet customer needs; delivering training / consultancy when appropriate on clustering as it a complex platform commonly used for mission critical applications. Show less

Software Engineer

• May 2005 - Oct 2006

Analyst Programmer. Client & Delivery Mgmt. Code Review & Unit testing. Analyst Programmer. Client & Delivery Mgmt. Code Review & Unit testing.

Software Engineer

• Jun 2004 - May 2005

Requirement Analysis Code Migration Development, Implementation & Support Requirement Analysis Code Migration Development, Implementation & Support