Experience

Sandhi Digital Media Marketing Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager- Customer Service

  • Jun 2013 - Present

  • Retail & Corporate Sales on E-commerce portal.• Acquit ion of new retail clients through team handling.• Analyzing, Customizing and Designing customized campaigns for merchants as per their requirements.• Customer Relationship for the existing merchants.• Renewal of sales with providing good service.• Taking care for sales of Website designing and SEO. • Retail & Corporate Sales on E-commerce portal.• Acquit ion of new retail clients through team handling.• Analyzing, Customizing and Designing customized campaigns for merchants as per their requirements.• Customer Relationship for the existing merchants.• Renewal of sales with providing good service.• Taking care for sales of Website designing and SEO.



Matrimony.com Limited

• India
• Internet Publishing
• 700 & Above Employee

• Relationship Manager

  • Feb 2012 - May 2013

  • Servicing to HNI clients and Enhance company revenue through fresh selling and referrals.• Sales and service topper for the products and other products of the company.• Responsible for maintaining healthy client relationship. • Taking care for the HNI Clients who are well settled globally.• Cross Functional products selling.• Sole point of contact person for premium clients. • Team Management, Time Management and Sales are always key area to motivate me. • Rich people management skills with demonstrated abilities in managing customer centric operations, ensuring customer satisfaction by achieving delivery & service quality norms. • Achieved many appreciations from clients and also from Management.



airtel

• India
• Telecommunications
• 700 & Above Employee

• Customer Engagement Management

  • Dec 2007 - Feb 2012

  I was handling postpaid acquisition operations for Gujarat circle as an Executive- Service Operations-CSD with Bharti Airtel Limited (Ahmedabad)  Expertise in overall Acquisition functions for post paid connections with hands-on experience of over 4.3 years in managing various profiles like: Address Verification Documents compliance First Biller process Welcome call process Welcome letter process. Front Desk customer care Focused and hardworking, self motivated and team oriented; always ready to have addition responsibilities, effective team player with excellent communication and inter-personal skills. Accountable for CLIR & NRI Customers Document compliance.  Manage and coordinate between the various functional departments (operational/process controls), customer service department, finance and the clients itself.  Preparing daily & monthly MIS reports including daily reconciliation for critical regulatory part of CLIR for facilitating the decision making process and liaison with management.  Preparing claw back and penalty data and ensure to release timely payout of sales channels. Providing Maximum possible resolution towards complains of visiting customers for Bharti Airtel Limited.  Won Business Excellence Award From Gujarat COO in Year 2009  Also Got many Appreciation Awards and recognitions from top level Management



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Relationship Executive

  • Nov 2005 - Oct 2007

   Handling Care touch category Customers (High ARPU Base) and taking escalation calls to solve the queries of different corporate and HNI customers. Retaining Customer base of Airtel Postpaid by different scenarios and informing new scheme and increase customer base for Company to earn money.  Solving Queries of customer online and give they feel good factor.  Handling Care touch category Customers (High ARPU Base) and taking escalation calls to solve the queries of different corporate and HNI customers. Retaining Customer base of Airtel Postpaid by different scenarios and informing new scheme and increase customer base for Company to earn money.  Solving Queries of customer online and give they feel good factor.



Page Point India Pvt. Ltd.

• Trainer

  • Dec 2004 - Nov 2005

   Providing Training for outbound processes of call center.  Handling different business promotional activities and campaigns for BCL.  Monitoring different activities like address verification, exposure, first call, first bill, Retention, VAS up selling, close looping, collection etc.  Involvement in employee appraisal activities and providing on job sessions for product knowledge, quality standards, on call formalities etc.  Developing soft skills and etiquette of call center associates.