Harsha Thakur

IT Administrator-ConnectWise Automate | Veeam Backup and Replication | Windows Server at TechPIO Services LLP
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Contact Information
us****@****om
(386) 825-5501
Location
Mohali district, Punjab, India, IN

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Credentials

  • Introduction to Cybersecurity
    Cisco
    Jul, 2023
    - Oct, 2024

Experience

  • TechPIO Services LLP
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Administrator-ConnectWise Automate | Veeam Backup and Replication | Windows Server
      • Jan 2023 - Present

      I am currently working as a IT Administrator for TechPIO Services LLP, where I am the part of IT administration team. We have been able to keep our technologies reliable and efficient by providing an excellent 99.9 percent yearly uptime. I am the subject matter expert for our ConnectWise Automate. Using RMM tools 'Connect-Wise Automate" to provide services such as server/workstation patching, monitoring for ease of work. Using RMM tool "Connect-Wise Manage" to manage the tickets and update the tasks and resolution. Troubleshooting issues which arise. Served as first point of contact for incoming technical service calls and emails. Handle daily monitoring and alerting tickets on Connect-Wise manage. Identified needs of customers promptly and efficiently and keeping them informed of incident progress. Displayed strong telephone etiquette, effectively handling difficult calls. AD Account handling- Resetting AD user passwords and their account management. Updated software versions with patches and new installations to close security loopholes and protect users. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Documented repair processes and helped streamline procedures for future technical support actions. Assessed issues to determine appropriate troubleshooting methods for remediation. Decommissioning the Anti-Virus License from various devices Answered user inquiries to resolve computer software or hardware operation problems. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. My expertise in my career allows me to effectively learn and teach members of the information technology department. Show less

  • SankalpIT
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Administrator
      • Jun 2022 - Dec 2022

      I worked here as an IT Administrator and proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency. I worked here as an IT Administrator and proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency.

  • Frontizo joint Aventure with Amazon
    • Desktop Support Engineer
      • Jul 2020 - Jun 2022

      I have worked here as a desktop support engineer for the various clients/Process and User support. Assisted customers with various types of technical issues via email, live chat and telephone. Contacting clients to find out the nature of the problem. Worked on the ticketing arised by the users Installing and upgrading operating systems and computer software. Demonstrated advanced product knowledge to solve customer issues. Worked with internal teams to deliver accurate information to customers and service accounts. Used remote login tools to assist clients with technical and product questions. Show less

  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Seller SUPPORT EXECUTIVE FOR AMAZON SELLER SUPPORT
      • Sep 2018 - Mar 2020

      I have worked as a seller support executive for Amazon process. I have worked for all three channels. Chat,E-Mail and Phones. I have worked as a seller support executive for Amazon process. I have worked for all three channels. Chat,E-Mail and Phones.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative at Jet Reservation for JET AIRWAYS
      • Jan 2018 - Sep 2018

      I have worked as a customer service representative for jet airways reservation department. I have worked as a customer service representative for jet airways reservation department.

Education

  • Board Of School Education Haryana
    Marticulation examination, Matriculation examination
  • Haryana board of school & technical education
    Diploma in Computer Science Engineering, Computer Science
  • Haryana open board of school education
    Senior secondary examination, Non-medical Science

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