Senior Manager -L&OD

• Jul 2022 - Present

Manager L&OD

• Oct 2020 - Jun 2022

Manager - Training Operations

• May 2017 - Sep 2020

EA/ADMIN

• Mar 2015 - May 2017

• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances. • Ensure contracts, insurance requirements, and government regulations and safety standards are followed properly • Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs. • Managing Calender , scheduling appointments and provide secretarial support to Managing Director. • Manage daily activities revolving various administrative aspects. • Review Meetings , Preparing MOM'S • Make travel arrangements - Booking of Tickets, Hotel Accommodation , visa arrangement for entire Team. • Generate Purchase request and Po's. • Maintain accurate daily accounting of , petty cash, Credit card Swipes , office budgets , closing of Credit card statements. • Receive and direct visitors and clients. • Handling HR and Administrative duties. • Coordination between departments and resolving day-to-day administrative and operational Requirements. • Scheduling and coordination meetings, events and other similar activities. • Maintain electronic and hard copy filing system. • Update and maintain mailing lists. • Prepare and modify documents including correspondence, reports, drafts, memos and emails. • Prepare agenda for meetings and prepare schedules. • Prepare written responses to routine inquiries. • Vendor Management , Order office supplies and monitor inventory. • Maintain appropriate interpersonal relationships with employees, peers and consumers Show less

CRM/EA

• Mar 2010 - Oct 2013

• Overseeing direct communications with customers through the CRM. • Administer correspondence, manages incoming calls, and prioritize phone messages, emails and mail. • Handle all calls and visitors with grace, sophistication and professionalism • Communicate with internal and external partners to meet customer expectations. • Handle customer enquiries and complaints and take corrective actions. • Vistor Management , Vendor Management , Front office ,Help-desk Management. • Provide a bridge for smooth communication between the CEO's office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. • Maintain confidentiality and uses a high degree of discretion. • Prepare for meetings including ordering lunch, booking conference rooms, setting up projector or video conferencing units. • Take notes and distributes meeting minutes, agendas and meeting package. • Provide timely and proactive management of the organization’s office environment. • Maintain physical and electronic office filing systems for CEO. • Respectfully take direction from CEO. • Provide complex travel arrangements. Become familiar with the specific, detailed needs of the CEO and travel partners; create consistent travel itinerary portfolios for reference and be available during travel times to quickly address any last minute changes or cancellations. • Manage contacts using Outlook to conduct up-to-date database entry, tracks VIP relations and correspondence. Show less

Training

• Mar 2006 - Feb 2010

International Flight Attendant

• Jun 2000 - Feb 2007

•Welcome travelers on board. •Understand and perform the duties of assigned position during flight. •Monitoring all standards and procedure are adhered and followed. •Actively ensure all aspects of flights - Cabin cleaning , Catering , In-flight Duty free sales and all other necessary protocols. •Ensuring high uniform standards •To ensure the use of proper tools and equipment while working on the Aircraft and the equipment being used is in working order and is calibrated if required. •To ensure that all safety precautions are followed while working on the Aircraft. •Adhere to established regulations and procedures •To supervise the work of the helper. •Prepare accurate reports concerning any significant issues or happenings •To ensure complete cleanliness of the area around the Aircraft. •Ensuring on time performance of Arrivals and departures. •Any other such work as may be required from time to time by the Company •Conduct briefings , Prepare accurate reports concerning any significant issues or happenings. Show less