Experience

Simplileap® Digital LLP

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder

  • Mar 2020 - Present

  Bengaluru, Karnataka, India www.simplileap.com Simplileap Digital LLP is an IT Digital Services Organisation involved in providing services on Web Designing, Web & Mobile App Development, UI/UX, Graphic Designing and Digital Marketing Services. We started practising when it was not a thing. Though Simplileap was founded recently, our Co-Founders have more than 15 plus years of collective experience in Digital & IT Products / Services who have delivered word class solutions for various businesses. We… Show more www.simplileap.com Simplileap Digital LLP is an IT Digital Services Organisation involved in providing services on Web Designing, Web & Mobile App Development, UI/UX, Graphic Designing and Digital Marketing Services. We started practising when it was not a thing. Though Simplileap was founded recently, our Co-Founders have more than 15 plus years of collective experience in Digital & IT Products / Services who have delivered word class solutions for various businesses. We started with the simple mission of making digital services both affordable and reliable for small business owners. We understand that the digital world can be tricky, that’s why we offer a range of preconfigured packages, ready for you to take your business online. We keep our pricing simple and straightforward with zero hidden fees or contracts! Show less



Sellcraft Global Solutions Pvt Ltd

• India
• Information Technology & Services
• 200 - 300 Employee

• Chief Executive Officer

  • Feb 2017 - Mar 2020

  Bengaluru Area, India * Hired to complete the acquisition and to turnaround the company * 600+ employees on various projects, managed P&L end to end. * Transformed the Organization to compete in the marketplace by having the right people at the right places, revamped the policies and procedures to be more employee friendly thereby reducing the attrition, being agile and more customer focused.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Delivery Head, India Country Manager, IBM Cloud Managed Services, Delivery Center, India

  • Oct 2010 - Feb 2017

  * Developed the entire BU w.r.t Delivery, Clients, Cost Management, Process, Quality and People Management to manage 360+ global accounts with around 700+ employees of L1,L2,L3, SMEs, Service Management, Architects, Developers, Account Management, Delivery Project Executives, Project Managers, etc • Managed the following Departments and Lines of Business - LOBs: SAP, Oracle, PeopleSoft, Siebel and other Enterprise Applications - Database & Middleware Management - IT Services… Show more * Developed the entire BU w.r.t Delivery, Clients, Cost Management, Process, Quality and People Management to manage 360+ global accounts with around 700+ employees of L1,L2,L3, SMEs, Service Management, Architects, Developers, Account Management, Delivery Project Executives, Project Managers, etc • Managed the following Departments and Lines of Business - LOBs: SAP, Oracle, PeopleSoft, Siebel and other Enterprise Applications - Database & Middleware Management - IT Services Management, Unix & Intel, Storage, OS Backup, DB Backup, Monitoring, Networking - Client Environment Management, Server Builds, IT Security - Business Controls, SOX related Risk & Issue Management and Identity & Access Management - Business Operations, Business Management, Business Systems, Global Asset and Procurement Management - Client Management / Delivery Project Executives * Designed and implemented dashboards to be accessible in all levels for Metrics and Governance on a daily, weekly and monthly basis.100% Response time for all production clients (Sev1) * Continuous Improvement of Service Delivery by using Lean Methodologies, automation and Devops * Deployed best industry practices like ITIL and implemented Lean Methodologies in the IT Services Area resulting in 20% efficiency quarter to quarter and 100% audit compliance like SSAE 16 etc. • Overall responsible for Managed Services performance, SLA and KPIs • Meeting monthly rollout targets w.r.t Productivity, Quality and Cost • Ensure zero non-compliance or process deviations • Continuous Improvement of Service Delivery by using Lean Methodologies, automation and Devops • People Development within BU and across IBM Cloud • Manage Client relationships: internal and external clients • Regular KPI reviews with LOBs and Sending Geography heads. Day to day interlock with the Global Team on our service delivery and performance management • Deployed best industry practices like ITIL and implemented Lean Methodologies in the IT Services Area.

• Manager - Global Business Operations, Managed Services Delivery

  • Jan 2006 - Oct 2010

  * Lead five departments; (Shared Services Team)Business Systems, Business Management, Business Controls, Global MIS and Global Asset & Procurement Management in IBM Applications On Demand * People Management, managing costs, labor claiming, Utilization, Cost recovery for BU with100 % accuracy in procurement and asset management and On-time cost management & cost recoveries. * Designed and implemented various metrics for measurements for Service Delivery. 100% Audit compliance like SAS 70,… Show more * Lead five departments; (Shared Services Team)Business Systems, Business Management, Business Controls, Global MIS and Global Asset & Procurement Management in IBM Applications On Demand * People Management, managing costs, labor claiming, Utilization, Cost recovery for BU with100 % accuracy in procurement and asset management and On-time cost management & cost recoveries. * Designed and implemented various metrics for measurements for Service Delivery. 100% Audit compliance like SAS 70, consistently unqualified reports

• Applications on Demand, Lead- Business Analyst (Corio Inc - IBM Acquisition)

  • Nov 2004 - Dec 2005

  IBM acquired Corio Inc. Announced on 25th Jan 2005. * Collaborate between technologies, delivery and business teams to automate various processes and procedures. * Create Standard Operating Procedures (SOPs) for the delivery team and train the workforce on best practices of IT Services. * Lead various strategic projects, thereby automated various areas in the process. * Designed, developed and implemented various MIS that helped to have all major metrics w.r.t Delivery and… Show more IBM acquired Corio Inc. Announced on 25th Jan 2005. * Collaborate between technologies, delivery and business teams to automate various processes and procedures. * Create Standard Operating Procedures (SOPs) for the delivery team and train the workforce on best practices of IT Services. * Lead various strategic projects, thereby automated various areas in the process. * Designed, developed and implemented various MIS that helped to have all major metrics w.r.t Delivery and Operations at various levels. * Received IBM Excellence Award in February 2005, for preventing revenue leakages and automation.



Agni Software Pvt. Ltd.

• Software Development
• 1 - 100 Employee

• Business Analyst

  • 2001 - 2004

  * System Study of Business Process of Clients and gap analysis. Business Process mapping for software products and solutions * Training and implementation of ERP or software solutions at client’s place * Volunteered and prepared external communication documents for e-mailing and presentation purposes like white papers, case studies and relevant presentations.