Experience

Heathrow Express

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• Train Services Manager

  • Nov 2020 - Present

  Member of the Senior Leadership Team, responsible for overseeing service delivery through contracts with business partners ensuring delivery of high quality service that meets business objectives and customer expectations. Leading the train services team, providing guidance and support to direct reports enabling them to deliver against their objectives and ensure that we run a safe and efficient railway.

• Contracts Manager

  • Oct 2018 - Oct 2020

  Ensuring the specified HEx service is delivered through key industry contracts. Undertaking the role of Crisis Response Lead during adverse events and service disruption.

• Duty Operations Manager

  • Jul 2015 - Sep 2018

  Leading the Control team on shift in order that the best decisions are being taken in relation to the safe delivery of daily train plan both during normal running and disruptive events. Providing a business focus within the control environment in order that the controllers are able to deliver the best balance between network availability, maintenance requirements, passenger and train operator needs. Developing control staff familiarity with Network Rail and customer performance targets as part of the decision making. Leading the control team in the dissemination of safety critical and other information, recording operational safety and performance incident information in accordance with the relevant company standards, procedures and statutory requirements, to provide safety, performance and management reporting information at the required frequencies. Leading incident reviews giving appropriate consideration to customer needs, Network Rail and train operator’s positions and establishing a system to monitor and review the implementation of recommendations and the effect on future performance.

• Duty Station Manager

  • Jan 2015 - Jun 2015

  Managing day to day station operations ensuring the stations are compliant with health, safety and security (TRANSEC) requirements. Leading, motivating and inspiring team members to provide highest quality of service for the customers whilst maximising business efficiencies. Ensuring the operational competence of all direct reports in safety critical roles is maintained in accordance with company standards. Ensuring delivery of and compliance to all HR business practices including performance management, employee relations and attendance management.



Carlson Rezidor Hotel Group

• Belgium
• Hospitality
• 500 - 600 Employee

• Food & Beverage Manager

  • Jan 2007 - Jan 2015

  Radisson Blu Portman Hotel ,London Radisson Blu Portman Hotel ,London



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Food & Beverage Outlets Manager

  • Jan 2005 - Dec 2006

  Courthouse Hotel Kempinski, London Courthouse Hotel Kempinski, London



Grange Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Conference & Banqueting Manager

  • Jul 2002 - Dec 2004

  Grange City Hotel London Grange City Hotel London



JAL hotels

• Hospitality
• 1 - 100 Employee

• Food & Beverage Supervisor

  • Mar 2000 - Mar 2001

  Metropolitan Hotel Nikko New Delhi Metropolitan Hotel Nikko New Delhi



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Food & Beverage

  • Feb 1999 - Feb 2000

  The Oberoi New Delhi, "Leading Hotels of the World"Food & Beverage Operations The Oberoi New Delhi, "Leading Hotels of the World"Food & Beverage Operations



InterContinental Hotels Group

• United States
• Restaurants
• 1 - 100 Employee

• Customer Service Advisor

  • Jun 1998 - Jan 1999

  Hotel Intercontinental New DelhiFront Desk Operations Hotel Intercontinental New DelhiFront Desk Operations